Highly adaptable to almost any environment and technology. The use of features, like Low Level Discovery, Templates, and Macros, allow an easy and customizable deployment over large environments.
Regarding notifications, the ability to use different media types and custom scripts gives Zabbix virtually no limits (mail, SMS, Telegram, Slack, etc.). Integration with other Open Source solutions, like Grafana, expand the possibilities for data visualization.
Availability problems are easily detected, minimizing downtime. Performance problems are detected before having an impact in customer experience. There is a centralized view of the whole IT system (HW to apps), and new devices services are easily integrated.
Reporting and SLA customization.
Customer Service:
We are partners, so customer service does not apply to us.
Technical Support:
We are partners with Zabbix. The response whenever we needed their technical assistance was excellent.
We used Cacti for data visualization. We switched because of the benefits of using Zabbix as a central monitoring solution instead of having multiple tools to manage.
Straightforward. Documentation on the initial setup is available at Zabbix's website and easy to follow.
We are Zabbix's partners.
Being truly Open Source, the only investment is in the time needed to get to know Zabbix and all the features it brings. This time is later gained in downtime minimization, easy scalability, and overall system status visualization.
Zabbix is Open Source, there is no licensing or pricing. As with any monitoring tool, there is a time cost which is required to learn how to use it well.
We evaluated Nagios. We preferred Zabbix for the easy to use GUI and because it is 100% Open Source.
In our opinion Zabbix is an amazing monitoring solution which allows for any service or device to be monitored. In most cases, integration is supported out-of-the-box. In some cases, additional scripting or minor development is required.
Zabbix is good solution considering open source platform. It meets customer basic needs . Inbuilt dashboard and report capabilities needs to improve more.
Regards
Sameer