Compare Acronis vs StarWind | IT Central Station

Acronis Based on 65 reviews.	StarWind Based on 54 reviews.
Top Comparisons

Overview
Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.	Information Not Available
Sample Customers
Acronis Cyber Infrastructure: Computol, dmi Networking	StarWind Virtual SAN: Baker Tilly BVI, CMS Internet, Board Harpeth Hall School StarWind HyperConverged Appliance: Sears Home and Franchise Business StarWind Virtual Tape Library: Volvo, Sony, Samsung, Hitachi
Popular Solutions
Acronis Backup 11 reviews Acronis Backup Cloud 2 reviews Acronis Cyber Infrastructure 2 reviews	StarWind Virtual SAN 42 reviews StarWind HyperConverged Appliance 10 reviews StarWind Storage Appliance 1 reviews
Top Industries
Software R&D Company 18% Energy/Utilities Company 11% Healthcare Company 11% Comms Service Provider 10%	Software R&D Company 16% Energy/Utilities Company 12% Construction Company 10% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rishan-Ahmed
User at Dataguard MEA
What is our primary use case?
Backup and Disaster Recovery . Trying to achieve business continuity opportunity and it…
Read full review of Acronis Disaster Recovery »
Jason Bloom
Owner at Bloom Technology Group
What is our primary use case?
As a managed IT services provider, we have a wide array of clients with very diverse…
Read full review of Acronis Backup Cloud »
William Hunter
Network Engineer at a manufacturing company
What is our primary use case?
We use it for the backups.
How has it helped my organization?
The advantages to me…
Read full review of Acronis Backup »
Anonymous User
IT Administrator at Grant Thornton India LLP
What is our primary use case?
The primary use case of this solution is mainly to backup our servers. The deployment…
Read full review of Acronis Cyber Infrastructure »

Review 1 of 4

Kevin Sipma
Chief Technology Officer, Founder | We Help SMB Businesses Leverage Technology & Reduce Risk at a tech services company
What is our primary use case?
Our objective for using StarWind's VTL to Backblaze B2 was to get away from sneakernet…
Read full review of StarWind Virtual Tape Library »
Brian Witherow
IT director at a non-tech company
What is our primary use case?
We use this product as a backup and storage solution. We have the need to back up…
Read full review of StarWind Storage Appliance »
Bryan Schuler
Network Administrator at MUM Industries
What is our primary use case?
We had a need for some high speed I/O in our data center to run some specific high…
Read full review of StarWind Virtual SAN »
David Rager
CEO CIO at Store & Haul Inc
What is our primary use case?
I wanted something for high-availability. We're a logistics company and we have guys…
Read full review of StarWind HyperConverged Appliance »

Review 1 of 4

Customer Service

Pablo Castro
Technical Sales Advisor/Deploy Agent at a tech services company
Customer service can open a ticket for you, but it could be several days before you hear back from them.
Read full review of Acronis Backup »
Manuel Cortazar
Systems Manager
The knowledge is excellent from the support people. The only difficulty is regarding the support hours, because they...
Read full review of Acronis Backup »
Carter Allen
Owner at a tech services company
Technical support was excellent. You have several options for how to contact support. You can send them an email but...
Read full review of Acronis Backup »
Rishan-Ahmed
User at Dataguard MEA
Technical support is not bad when it comes to basic support. However, it is not the crisp, or clear, when it comes to...
Read full review of Acronis Cyber Infrastructure »
Dan Gillman
Senior System Administrator at a manufacturing company
Customer Service: Scale of 1-10, a solid 9! Technical Support: 7
Read full review of Acronis Backup »
William Hunter
Network Engineer at a manufacturing company
I've talked to tech support several times. I would say they're a seven or eight out of 10. This is going to sound...
Read full review of Acronis Backup »
Manuel Cortazar
Systems Manager
Yes, yes. Since the beginning, I was telling you I've had problems with a few usernames and passwords for Windows...
Read full review of Acronis Backup »
Ran Eytan
Owner
Recently, fantastic. I'm very happy with them. I actually complained to the head office a few times two years ago...
Read full review of Acronis Backup »
Pablo Castro
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: I would give customer service a rating of 6.5/10. Technical Support: I would give technical support...
Read full review of Acronis Backup »
Rishan-Ahmed
User at Dataguard MEA
I would give technical support a rating a seven out of 10. The second level support team is very good.
Read full review of Acronis Disaster Recovery »
Anonymous User
User
I think we only called technical support during the installation. That worked out well. I would give them a rating...
Read full review of Acronis Backup »
Anonymous User
IT Technical Lead
Customer Service: Not great to be honest. We had an issue with licences and purchasing problems and the standard...
Read full review of Acronis Backup »
Anonymous User
IT Specialist / Document Controller at a manufacturing company
The technical support is fast.
Read full review of Acronis Disaster Recovery »
Anonymous User
User
Outstanding. Their telephone support is wonderful, including their ability to take control of my computer and...
Read full review of Acronis Backup »
Anonymous User
Owner
They are very good on chat, which is what I use mostly.
Read full review of Acronis Backup »
Anonymous User
Desktop Support Manager at a government
Customer Service: Great. Technical Support: Average to poor.
Read full review of Acronis Backup »
Anonymous User
Director of Global Architect at a manufacturing company
I have not directly spoken with technical support.
Read full review of Acronis Backup »
Anonymous User
Principal ICT Specialist - Infra at a transportation company
3/5.
Read full review of Acronis Backup »
Anonymous User
User at a aerospace/defense firm
I rate technical support a 10 out of 10.
Read full review of Acronis Backup »
Anonymous User
Systems Admin at a logistics company
Customer Service: On a scale from 1-5 (1=worst, 5=best), they are 2. The customer service we receive is from...
Read full review of Acronis Backup »
Anonymous User
Applications Engineer
Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it...
Read full review of Acronis Backup »
Anonymous User
Business Development - Cloud&OTT Sales at a tech services company
I would give technical support a rating of 9/10.
Read full review of Acronis Backup Cloud »
Richard Patton
Owner
I'm very pleased with it. Support is wonderful, the people are great and they know their stuff. I even had one person...
Read full review of Acronis Backup »
Anonymous User
Systems Admin at a logistics company
The technical support is less than average.
Read full review of Acronis Backup »
Anonymous User
Owner
I would give the technical support a 10/10 rating. They were incredible, responded promptly and made sure every issue...
Read full review of Acronis Backup »
Anonymous User
Chemical Process Control Specialist at a pharma/biotech company
Very knowledgeable.
Read full review of Acronis Backup »
RobertRossi
Director of Research & Development
Excellent. They have excellent tech support people. I wish all the companies were like them. I always get a live...
Read full review of Acronis Backup Cloud »
Anonymous User
Sr Associate-Information Consultant at a pharma/biotech company
I have contacted technical support about once or twice during this five year period. I would give them a seven out of...
Read full review of Acronis Backup »
Anonymous User
Owner at a tech services company
I would give technical support a rating of 8/10. They are very good, quick to access, quick for remote to server, and...
Read full review of Acronis Backup »
Anonymous User
Applications Analyst IV
Technical support has been excellent.
Read full review of Acronis Backup »

Review 1 of 30

PieterGrootendorst
Technical Consultant at GMA
I only had to call technical support once, and they were very responsive and quick. Overall, I've been satisfied with...
Read full review of StarWind HyperConverged Appliance »
Dmitry Sysin
IT at a engineering company
Technical support works very responsibly when we have questions. They connected remotely to our servers, performed an...
Read full review of StarWind Virtual SAN »
Ho-Ching Yung
IT Director/Senior Software Developer at a construction company
Tech support has been quick, has a very quick response, and they also provocatively monitor the appliance's status.
Read full review of StarWind HyperConverged Appliance »
FAFCO
Director of Technology at FAFCO, INC.
Their customer service at every level, both in terms of our account and technical support is very good. Everything...
Read full review of StarWind Virtual SAN »
Christopher Vlach
Operations Manager at a insurance company
In eight years we have never needed support for an issue with the software. I have called a handful of times to have...
Read full review of StarWind Virtual SAN »
Evgenii Korsak
User
The technical support is very good.
Read full review of StarWind Virtual SAN »
Николай Фокин
User
We are satisfied by the level of service we got almost six years ago and continue to receive. We were surprised to...
Read full review of StarWind Virtual SAN »
Artur Kamalov
Head of Local Area Network Department at JSC Ufanet
Support has standard procedures and rules. It was provided at a good level.
Read full review of StarWind Virtual SAN »
Dan Reynolds
Director of IT at BLDD ARCHITECTS INC
Tech support is fantastic. As I mentioned I consider StarWind tech support one of the main features. And if the poo...
Read full review of StarWind Virtual SAN »
AntonChernomazov
SAO Dept. Head at a software R&D company
Support wants to solve your issue, and they are successful at it. Complex issues are escalated to the next support...
Read full review of StarWind Virtual SAN »
GrzegorzEBX
Owner at a security firm
Support is on a high level.
Read full review of StarWind Virtual SAN »
Anonymous User
User
The team at StarWind are professional and very skilled in a variety of disciplines. The most impressive factor of the...
Read full review of StarWind Virtual SAN »
Anonymous User
User
Technical support is great. They are very responsive, they always reply quickly, and seem very knowledgeable.
Read full review of StarWind Virtual SAN »
Kamil
Specialist in the center of security at a energy/utilities company
Our experience is that we get a fast response from technical support.
Read full review of StarWind Virtual SAN »
Matthew Henson
Owner at Split Digital LLC
When I've had a problem, I have had someone respond almost immediately. If not picking up the phone and helping me...
Read full review of StarWind Virtual SAN »
David Gardner
IT Administrator at Cygnus, inc.
StarWind Proactive Support is fairly responsive. They definitely go above and beyond to address the issues, when...
Read full review of StarWind Virtual SAN »
Lukasz Z.
VMware Administrator, VMware vExpert at a financial services firm
Very good. I've got standard support but the reaction time is always 1-2 hours.
Read full review of StarWind Virtual SAN »
Anonymous User
User
Their software support team had been very helpful in the initial setup of the system and also helped to reconfigure...
Read full review of StarWind Virtual SAN »
Anonymous User
User
We were really positively impressed with the support and help they offered (purchased with the product - with no...
Read full review of StarWind Virtual SAN »
Anonymous User
User
Technical support has been fantastic on the very few occasions we've had to call them. The engineers aren't just well...
Read full review of StarWind Virtual SAN »
Anonymous User
User
Qualified online support specialists are always ready to help.
Read full review of StarWind Virtual SAN »
MarkMgr
IT Manager at a hospitality company
We don't use the ProActive Support. We have the Standard level. It's very good. We haven't had any issues with it....
Read full review of StarWind Virtual SAN »
Anonymous User
IT Operations Manager
They have proactive support which prior to using StarWind, was a new concept for us. It's incredible. We spend less...
Read full review of StarWind HyperConverged Appliance »
Anonymous User
User at a non-profit

Read full review of StarWind HyperConverged Appliance »
Anonymous User
IT Manager at a software R&D company
Their support has been excellent. They will walk you through every step of the way and help you with anything you...
Read full review of StarWind Virtual SAN »
David Rager
CEO CIO at Store & Haul Inc
Their customer support has been pretty good. They've done a really good job of supporting the product and even...
Read full review of StarWind HyperConverged Appliance »
Richard Ojeleye
Deputy Director of Technology and Communications at a comms service provider
I like the ProActive support. All the guys that I have spoken or dealt with are professionals. I find this very...
Read full review of StarWind Virtual SAN »
Patryk Kwiecien
IT Tech/ Network Admin at a non-profit
Customer service is very helpful and polite. They will help you with pricing and to find the proper license that...
Read full review of StarWind Virtual SAN »
Kristopher Skully
Systems Administrator at Hospice of the Western Reserve
So far, the little that I've worked with tech support, they seem to be pretty great. We also bought a backup server...
Read full review of StarWind HyperConverged Appliance »
SimplifyTech
CEO at a tech services company
Their support goes above and beyond with the integration of their software.
Read full review of StarWind Virtual SAN »

Review 1 of 30

Technical Support

No Data Available

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Acronis vs StarWind

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?