What is our primary use case?
We decided to migrate our infrastructure from Terago Cloud to a Tier III datacenter. It was primordial for our company to have redundancy at every level. It was not an easy sell to make that move and I needed to prove to management that we could have a very secure environment.
I needed to have a software that could create a fail over between my hosts that would work well with VMWare 7.0. After researching several company we made the decision to go with Starwind.
Of course, once we had everything in place, we made a test failover. It failed. I went back to Starwind and this was fix within one phone call. Missing configuration. The following test was successful.
How has it helped my organization?
The fact that I can now count on a true failover solution is what is most appealing. Also, it was easy to test the solution to make sure it worked. How many companies out there install software without testing it?
It was easy to get organized and test to be sure it was performing to its full capacity. During the failover, only a few seconds of downtime were seen, proving to me that I can count on StarWind during business hours and know that they have our back at the Host level. Who can afford downtime?
What is most valuable?
Without a doubt, it would be support. Either we were sending an email to our Rep or simply calling in to open a case, a returned call could be expected within the hour. Always courteous and helpful. Those guys know there products and surrounding, like VMWare. They also keep on following up until you say that all is well.
We were having issues with our vCenter when we first deployed, and we had to call back technical support a few times. Each time was a fast and professional service that was offered to us.
What needs improvement?
This is a tough question. One that I wouldn't have put in here for the simple fact that I decided to write a positive experience with Starwind.
Now, if I want to be picky, I could simply say that the price is not cheap. I started with the basic package, for 4 TB. Than I had to purchase to go up to 8 TB. It does look now that I will have to pay the remaining fee to purchase unlimited data. Should I have done so first, maybe but things change very rapidly and what wasn't needed not too long ago is now. SO overhaul, price. I would also need to pay extra to be able to have support during the weekend, otherwise, you have support only from Monday to Friday. Can be inconvenient if your business work 24 hrs shift Sunday to Friday.
For how long have I used the solution?
We have been using StarWind Virtual SAN since the rebuild of our infrastructure in August 2020.
What do I think about the stability of the solution?
So far so good and since it is running directly on VMware, I do not see any issues in the future either.
What do I think about the scalability of the solution?
With the right licensing, I do not see any issue with scalability.
How are customer service and technical support?
The installation was straightforward but it still was a new product for us and we didn't know how it was going to integrate with VMware 7.0. At this time, I am seeing a few issues with 7.0, so I wasn't sure if we would have any problems during installation. Nevertheless, StarWind support is what is making me write this review today. Compared to any other company we may have called, no other is as fast and as good to get the problem resolved.
Which solution did I use previously and why did I switch?
This was our first installation.
How was the initial setup?
The installation was fairly straightforward. Although the first test didn't work for us, only a phone call was required to make this work. We have successfully tested the solution and can see first hand that it work great!
What about the implementation team?
We did in-house with the help of Starwind tech. If you want to make sure it work properly, this is the way to go and their support is fantastic.
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Make sure to look for the next package that they offer for the licensing part. Adding Drives will happen faster than you hope it will.
Which other solutions did I evaluate?
StarWind came highly recommended and rightly so.
Which deployment model are you using for this solution?