Compare Hitachi vs Zendesk | IT Central Station

Hitachi Based on 71 reviews.	Zendesk Based on 51 reviews.
Overview
Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.	Information Not Available
Sample Customers
Pentaho: Cargo 2000 Lufthansa, Marketo, ModCloth, Cardiac Science, Telefonica, ExactTarget, Active Broadband Networks, and Brussels Airport.	BIME Analytics: American Addicition Centers, AsiaInspection.com, British Columbia, Cars.com, Delivery Hero, GREENPEACE, Health Direct, Hovis, Lenovo, McAfee
Popular Solutions
Pentaho 4 reviews Pentaho Data Integration 3 reviews Hitachi Unified Compute Platform HC Series 1 reviews	Zendesk 3 reviews
Top Comparisons
Knowage vs. Pentaho Compared 31% of the time.	Tableau vs. BIME Analytics Compared 26% of the time. Google Data Studio vs. Zendesk Explore Compared 55% of the time.
Top Industries
Financial Services Firm 32% Software R&D Company 10% Comms Service Provider 8% Non Tech Company 6%	Financial Services Firm 26% Marketing Services Firm 15% Newspaper 8% Retailer 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Francesco Principe
Consultant at a comms service provider
What is most valuable?
It's very simple compared to other products out there.
How has it helped my organization?
…
Read full review of Pentaho Data Integration »
Federico Blezio
Director at a tech consulting company
What is most valuable?
Here are the valuable features: Open source solution Fully integrated Customizable…
Read full review of Pentaho »
Edmond Villamor
Presales Director at a tech services company
What is our primary use case?
We are a partner and systems integrator. We implement it for our clients.
How has it
…
Read full review of Hitachi Unified Compute Platform HC Series »
Dwane Johnson
Storage Architect at a government
How has it helped my organization?
This gave a big boost to the performance of the application because of the Flash.…
Read full review of Hitachi Virtual Storage Platform F Series »

Review 1 of 4

Marina Abarca-Hislop
Customer Support/Retail Division at a Consumer Goods
What is most valuable?
In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets,…
Read full review of Zendesk »

Review 1 of 1

Customer Service

Fábio De Salles
Pentaho Specialist/Free Software Expert at a tech services company
Customer Service: My company has been served only be the Brazilian Pentaho's representative, which are knockout good...
Read full review of Pentaho »
Federico Blezio
Director at a tech consulting company
Technical support is good.
Read full review of Pentaho »
Leandro Guimaraes
Founder and Business Intelligence Consultant at Know Solutions
I've never had to use technical support.
Read full review of Pentaho »
Surya Thanuri
Senior Software Engineer at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho »
Juan Vidal Gil
Project Manager - Business Intelligence at www.datademy.es
I work with the Community Edition, therefore I do not have support. There was an issue that I could not resolve with...
Read full review of Pentaho Data Integration »
Saravanan Ramaraj
Solution Architect at MIMOS Berhad
Customer Service: 3 (out of 5 scale) Technical Support: 3 (out of 5 scale)
Read full review of Pentaho »
Dennis In 't Groen
Data Scientist at a tech services company
The open source strategy of Pentaho has resulted in a very active community which provided us all the support we...
Read full review of Pentaho »
Anonymous User
CIO at a health, wellness and fitness company
Customer Service: I use the CE without support. Technical Support: I use the CE without support.
Read full review of Pentaho »
Anonymous User
Storage Solutions Consultant at a insurance company
Customer Service: It's at a fair level but has bad documentation. Technical Support: It's fair.
Read full review of Hitachi NAS »
Anonymous User
Pentaho Consultant at a comms service provider
Because we use the community edition, there is no support from the vendor. When I worked with the Enterprise edition...
Read full review of Pentaho Data Integration »
Anonymous User
Senior Storage Engineer
Customer Service: Good. Technical Support: Average.
Read full review of Hitachi Tiered Storage Manager »
Anonymous User
Identity and Access Management Engineer at a financial services firm
Open community, you can find good responses at a high level for the free edition. I have not used the commercial...
Read full review of Pentaho »
Anonymous User
Reporting and Big Data Analyst (BI Development and Data Science) at a energy/utilities company
Pentaho has a good community support - forums.pentaho.com and there are a lot of other forums.
Read full review of Pentaho »
Anonymous User
Principle Consultant at a tech consulting company
Customer Service: Very Good Technical Support: Very Good
Read full review of Hitachi HiCommand Tiered Storage Manager »
Anonymous User
Data Architect & ETL Lead at a financial services firm
It's about average. Most of the help we got was through Google searches and Wiki pages. One time we had an issue with...
Read full review of Pentaho Data Integration »
Anonymous User
Analyst at a tech services company
Customer Service: 5 out of 5. Technical Support: Not much required for technical support of this product; it’s easy...
Read full review of Hitachi Tiered Storage Manager »
Anonymous User
IT Consultant at a software R&D company
For most of the time, I usually use Pentaho forums and the response from the Pentaho community is very good.
Read full review of Pentaho »
Dwane Johnson
Storage Architect at a government
Excellent. The team is very knowledgeable about their products and how these work with other products.
Read full review of Hitachi Virtual Storage Platform F Series »
Anonymous User
CEO
Customer Service: We mainly use material which was written over the years (pentaho kettle materials), the forum, Matt...
Read full review of Pentaho Data Integration »
Anonymous User
Network Engineer at a tech consulting company
Customer Service: Perfect Technical Support: 4/5.
Read full review of Hitachi HiCommand Tiered Storage Manager »
Anonymous User
Senior Analyst at a tech services company
Customer Service: A 3/5. The support is prompt and timely. But there have been some technical limitations sometimes....
Read full review of Pentaho »
Anonymous User
Engineer at a tech company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho »
Anonymous User
Senior SAN Engineer at a financial services firm
Customer Service: 3 out of 5 (HDS Customer service). Technical Support: There was no need to engage the HDS Technical...
Read full review of Hitachi Tiered Storage Manager »
Chandu Sekhar
Jaspersoft BI Consultant at a tech services company
Customer Service: I have not had to use the customer service. Technical Support: I have not had to use technical...
Read full review of Pentaho »
Anonymous User
Engineer
Customer Service: Good customer service 4/5 Technical Support: Good technical support 4/5
Read full review of Hitachi Tiered Storage Manager »
Anonymous User
Storage Specialist at a financial services firm
Customer Service: GoodTechnical Support: Good
Read full review of Hitachi HiCommand Tiered Storage Manager »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho »
Anonymous User
Database Analyst at a government
This is an open source application and gets the full support of the community.
Read full review of Pentaho »
Anonymous User
Senior Storage Engineer at a financial services firm
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi HiCommand Tiered Storage Manager »
Anonymous User
Data Developer at a tech services company
I use the Community Edition without support or customer service. I recommend the Pentaho Community Forums for...
Read full review of Pentaho Data Integration »

Review 1 of 30

Philip Wess
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics »
Vincent Guibert
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk »
Marina Abarca-Hislop
Customer Support/Retail Division at a Consumer Goods
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Carsten Høvisch Falborg
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
VincentGuibert
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a software R&D company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
Technical Support Engineer, Team Lead at a software R&D company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a software R&D company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Hitachi vs Zendesk

What is most valuable?

How has it helped my organization?

What is most valuable?

What is our primary use case?

How has it

How has it helped my organization?

What is most valuable?