Zendesk Review

Some of the valuable features are its agility, simplicity, and that it is a user-friendly product.


What is most valuable?

Some of the valuable features are its agility, simplicity, and that it is a user-friendly product.

How has it helped my organization?

It helps us save costs, time, and energy. It improves the relationship with my customers.

What needs improvement?

There are various aspects of this product that need improvement such as its flexibility, price, and installation.

For how long have I used the solution?

I have used this solution for around three months.

What was my experience with deployment of the solution?

We did encounter some deployment issues due to the complexity of the parameters.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

At the very beginning, we had some scalability issues.

How are customer service and technical support?

Customer Service:

I would give the customer service a rating of 10/10.

Technical Support:

I would give the technical support a rating of 9/10.

Which solution did I use previously and why did I switch?

Initially, we were using another solution and we switched due to the price factor.

How was the initial setup?

The setup was complex. This was because of the different parameters that were involved.

What about the implementation team?

I used the expertise of the vendor, who had excellent knowledge of the product.

What was our ROI?

It is under assessment. I think the ROI is fairly good!

What's my experience with pricing, setup cost, and licensing?

I advise primarily about the price.

What other advice do I have?

You need side-by-side help from an expert.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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