Zendesk Review

The most valuable for me is the home option because I can easily sort my open tickets, ticket statistic, and satisfaction statistic.


Valuable Features

The most valuable for me is the home option because I can easily sort my open tickets, ticket statistic, and satisfaction statistic. Also the ticket matrix where I can check a report in order to hit KPIs is helpful.

Improvements to My Organization

We can check how fast we can help customers with their inquiries, how customer satisfied with our services using satisfaction score, we also could managed which matrix that we need to improved our performance, and last but not the least, we also can help customer inquiries from Facebook or live chat using this product.

Room for Improvement

I would like easy access for the mobile app as it can take quite a while to load the data.

Use of Solution

I've been using this solution for one year seven months.

Deployment Issues

We have had no issues with the deployment.

Stability Issues

The stability is good.

Scalability Issues

We've had no issues scaling it for our needs.

Customer Service and Technical Support

10/10 - they helped me solved my problem and to understand how it works.

Previous Solutions

This is my first time using this kind of thing. Even though I haven't tried other solutions, I think this product is very useful and easy to use.

Initial Setup

The initial setup was straightforwarded. It's clear and didn't confuse me.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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