Zendesk Review

The most valuable for me is the home option because I can easily sort my open tickets, ticket statistic, and satisfaction statistic.


What is most valuable?

The most valuable for me is the home option because I can easily sort my open tickets, ticket statistic, and satisfaction statistic. Also the ticket matrix where I can check a report in order to hit KPIs is helpful.

How has it helped my organization?

We can check how fast we can help customers with their inquiries, how customer satisfied with our services using satisfaction score, we also could managed which matrix that we need to improved our performance, and last but not the least, we also can help customer inquiries from Facebook or live chat using this product.

What needs improvement?

I would like easy access for the mobile app as it can take quite a while to load the data.

For how long have I used the solution?

I've been using this solution for one year seven months.

What was my experience with deployment of the solution?

We have had no issues with the deployment.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We've had no issues scaling it for our needs.

How are customer service and technical support?

10/10 - they helped me solved my problem and to understand how it works.

Which solution did I use previously and why did I switch?

This is my first time using this kind of thing. Even though I haven't tried other solutions, I think this product is very useful and easy to use.

How was the initial setup?

The initial setup was straightforwarded. It's clear and didn't confuse me.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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