We performed a comparison between BMC TrueSight Operations Management, Dynatrace, and Savision Live Maps based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"It is very helpful to be able to apply rule-based routing to alerts."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"Integration within the CI/CD pipeline helps avoid problems in production by detecting application faults upfront."
"The main benefit is being able to pinpoint problems."
"Dynatrace is a powerful tool for full stack monitoring with APM capabilities and AI root cause problem analysis. This helps our customers with their digital transformation and gaining insight into their infrastructure."
"It will allow us to eventually become more proactive when problems start arising. We can see them before they happen and address them before there is any impact to our customers."
"The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. It's exactly what we need. The severity impact is based on the users, the availability, and the impact it has on your business."
"The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data."
"It is very stable. The improvements that they keep making just make the tool more useful."
"Customers are looking at our site, every second, constantly. They're able to do that because, if for some reason it goes down, I can instantly get it back up, because I know what needs to be fixed. In the past, before having the tool, we were being notified by the brand, or the brand manager, "Hey, customers are complaining that our site is down." And then there was me, as a developer, trying to track down what was causing this issue. With Dynatrace, it's right there in front of me, it's a JavaScript error, or something I can narrow down."
"This helps to centralize multiple monitoring solutions and streamline integration into ITSM."
"The pricing could be better."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The solution is a little obsolete."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"It would be better if the initial setup and deployment were more straightforward."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"I do not like after 60 days or 90 days it gets aggregated to summary data. I would like to be able to analyze specific PurePaths after 30 days or 60 days with real numbers."
"I was hands on in the setup of the solution. Initially, it seemed a little daunting."
"The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are."
"I'd like to see self-healing and I'd also like to see more automation. It looks like is that's the direction Dynatrace is heading in, in their Dynatrace product."
"Need better mapping to true business service rather than purely technical monitoring."
"The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more."
"The solution is a bit pricey."
"Bring the interface to the same level as OneAgent."
"Perhaps more focus can be done on the CMDB portion and bi-directional communication to the ITSM system, but this is a small portion."
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