Alfresco's technical support is average.

Technical support is good, but their internal workflow is very slow. Even if you end up getting the correct answer or suggestion, a good Alfresco engineer will probably find it's way through a bug, question, fix or whatever he's having difficulties with, before the technical support.

This doesn't absolutely mean their support is not able to answer, but due to their complex internal structure, the answer fails to arrive within a "decent" time frame.

This also shouldn't affect you if and when you considering buying Alfresco, since usually you'd rely on a re-seller or partner for that. They can provide, most of the time, a better and quicker Alfresco support.

Good, Alfresco will try and help out in any way they can to make the customer happy. It is also possible to get a lot of help from the community at community.alfresco.com

Average, this might be because I am quite experienced and the questions I have might be difficult to find an answer to quickly as I have probably already exhausted most solution possibilities before I contact support.

Technical support comes with the Alfresco Enterprise Edition. If you are facing any problems, you have to raise a ticket and they are mostly positive to provide a solution for that.

However, generally we have worked with the Community Edition. When we had a problem, we found posts on the forums in regards to that issue and in most of the cases, we got a solution from there.

The technical support provided is good.

I rate technical support 4/5.

I rate technical support a 3.5/5.