We used an integrator for the deployment. We use this integrator for everything that we buy, either devices or software. We have a good relationship with them. 

We used a French third party to implement this solution, and we are still working with them.

The most important criteria when selecting a vendor is the ability of the vendor to meet specific requirements and to offer a user-friendly design option. If a company can only offer a specific cloud version, it's much too limiting. We need a company that can offer excellent, on time, customer service as well.

We used Flycast partners to assist with the implementation. They were extremely knowledgeable.

We are a BMC software partner, and we market and sell BMC software so we know about it in depth. We require only one or two people for deployment. We do a lot of installations for customers remotely as well. The two people are engineers or maybe integrators or administrators. They are just competent IT people. You don't need to be a guru or anything to deploy the product. A lot of our customers have actually installed it by themselves. It is that easy.

It was deployed directly by BMC so they had a very high level of expertise.