We looked into Remedy and ServiceNow. ServiceNow is more Enterprise and it integrates with other remote tools that we have.

We looked at ServiceNow but they only offered as a cold version. BMC is still the most suitable platform for us.

We are a BMC software partner, so we didn't go and evaluate other applications because we are familiar with the capabilities of a broad spectrum of products.

I also evaluated a Spanish product called EMAS from DS2 Grupo. It was also a very good solution, but it was not as flexible as Footprints.