Implementation was through a vendor, they have expertise, but it does not seem well managed to me. It could have been handled much more smoothly than it went for us.  It took almost an entire year to setup and work through the initial startup, and we still run into multiple issues.

BMC consultants came in and did the original installation. At that time, I was one of the consultants, so the company's experience with the consultants was very good. My part of the engagement was actually installing the Network Automation software. But there were two other consultants who came in to do the Server Automation software. They were colleagues of mine and we all helped each other as we went through the project. 

After the initial implementation was done, I was hired on to do additional consulting because I knew both products. After that contract ended they were trying to fill a gap. That's when they opened the position, and I moved to this company.

For deployment and maintenance, there is a team of about two or three people who have to do that. We have the solution incorporated as part of the standard build. If a new server gets rolled out into the network, it already has the prerequisites and agents there able to connect back into Server Automation to be managed by Server Automation. We have an efficient process of rolling out to new assets as we go forward.

I'm responsible for the evolution of the tool within our organization along with providing governance over how we take the solution forward and integrate it. The team of people who maintain TrueSight Server Automation, in terms of keeping the lights, are the SMEs. They are hands-on and do the development activity within the solution today.

Within the business, there is a standard process which has to be followed when making any sort of change or bringing in a new application:

1. The relevant design document has to be created. 
2. An interface spec has to be created. 
3. All that needs to be approved. 
4. It has to be set up in a test bed first. 
5. There needs to be a period of QA testing. 
6. User acceptance needs to happen before it can go live. 

This is a pretty standard process. When you look at the process and governance that needs to happen, six to eight months is about the right time.

AccuData is our vendor for this solution, as well as for other products. They have been a good vendor.

We implemented it with our in-house team.

We used an integrator to assist with our deployment.