BMC TrueSight Server Automation Review

It can be used across many OS platforms, providing us flexibility for deployments


What is most valuable?

BMC Bladelogic Automation can be used across many OS platforms, providing us flexibility for deployments.

How has it helped my organization?

We were able to automate patching, provisioning, and compliance for our servers and network devices.

What needs improvement?

The setup of this suite is very complicated. It needs to be simplified.

For how long have I used the solution?

We have used it for two years now.

What was my experience with deployment of the solution?

Deploying it was very complicated.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have had no issues with scalability.

How is customer service and technical support?

Customer Service:

In my experience with their customer service, they are excellent.

Technical Support:

From my experience in working with their technical support, they are good.

How was the initial setup?

The initial setup was very complex; Not straightforward at all.

What about the implementation team?

We implemented it with our in-house team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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