We performed a comparison between Acumatica and Siebel CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution supports multiple branches."
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The solution's order management pack is quite fantastic."
"The flexibility is very good."
"Siebel CRM has a strong database model, workflow and integration tools."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"The solution is scalable."
"The solution doesn't have features to break down the structure for multiple people in the project."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"The tool took a lot of time to deploy."
"The solution itself is very heavy."
"The documentation needs to be improved."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"It is difficult to set up."
Acumatica is ranked 25th in CRM with 3 reviews while Siebel CRM is ranked 5th in CRM with 16 reviews. Acumatica is rated 8.0, while Siebel CRM is rated 7.8. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP S/4HANA Cloud, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our Acumatica vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
