We performed a comparison between BeyondTrust Remote Support and Splashtop Remote Support based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The tool's most valuable features are pricing and easy management."
"The solution is very fast."
"The initial setup is simple."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"In the next release, I would like remote access to Chrome included."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"Lacks remote support and privileged remote access in the one product."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Splashtop Remote Support needs to improve customization."
"The integration features could be better."
"The solution should add more options and tools for shortcuts, administration, etc."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. BeyondTrust Remote Support is rated 9.0, while Splashtop Remote Support is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, LogMeIn Rescue and ConnectWise ScreenConnect.
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