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Featured Review
Find out what your peers are saying about BigPanda vs. Everbridge IT Alerting and other solutions. Updated: November 2021.
555,358 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code.""The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain.""Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into xMatters and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace.""​The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.""xMatters is helpful for getting the right on-call resources. That is a key factor. It is also very user-friendly, and just a little documentation helps you to understand things such as how on-calls are configured, how groups are configured, and how users update their on-call devices.""It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.""One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me.""We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

More xMatters IT Management Pros »

"The main thing that we like about BigPanda is the user interface.""Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.""BigPanda integrates well with other solutions, such as WatchGuard,""We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."

More BigPanda Pros »

"A robust solution with multiple modules that can be leveraged.""The post mortem reports are descriptive, indicating who joined the call and when.""The most valuable feature is the support calendars."

More Everbridge IT Alerting Pros »

Cons
"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well.""When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business.""It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go""The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of.""I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do.""We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters.""The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer.""The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."

More xMatters IT Management Cons »

"The cost of this product is too high compared to New Relic.""The solution could improve by having better integration.""Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."

More BigPanda Cons »

"Lacks ability to customize messages.""I would like to have a little bit more flexibility in the member portal.""The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."

More Everbridge IT Alerting Cons »

Pricing and Cost Advice
"This is a subscription-based, SaaS solution.""I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have.""It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper.""There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive.""Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.""The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost.""It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.""The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

More xMatters IT Management Pricing and Cost Advice »

"We pay $200,000 USD per year.""They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

More BigPanda Pricing and Cost Advice »

"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for.""Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."

More Everbridge IT Alerting Pricing and Cost Advice »

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Questions from the Community
Top Answer: It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down… more »
Top Answer: I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that… more »
Top Answer: It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit… more »
Top Answer: There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
Top Answer: BigPanda integrates well with other solutions, such as WatchGuard,
Top Answer: The solution could improve by having better integration.
Top Answer: The post mortem reports are descriptive, indicating who joined the call and when.
Top Answer: Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message… more »
Top Answer: Parts of the mobile app are a bit difficult to navigate (to see published calendars, for example) and there can be some… more »
Comparisons
Also Known As
xMatters
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Overview

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

  • Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.
  • Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
  • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
  • Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
  • Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
  • Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

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Sample Customers
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Top Industries
REVIEWERS
Energy/Utilities Company19%
Computer Software Company19%
Retailer13%
Non Profit13%
VISITORS READING REVIEWS
Computer Software Company29%
Financial Services Firm13%
Comms Service Provider11%
Manufacturing Company6%
VISITORS READING REVIEWS
Computer Software Company28%
Financial Services Firm16%
Comms Service Provider11%
Insurance Company6%
REVIEWERS
Financial Services Firm31%
Pharma/Biotech Company19%
Energy/Utilities Company13%
Comms Service Provider6%
VISITORS READING REVIEWS
Computer Software Company25%
Financial Services Firm11%
Comms Service Provider10%
Government6%
Company Size
REVIEWERS
Small Business17%
Midsize Enterprise6%
Large Enterprise78%
VISITORS READING REVIEWS
Small Business4%
Midsize Enterprise54%
Large Enterprise42%
No Data Available
REVIEWERS
Small Business10%
Large Enterprise90%
Find out what your peers are saying about BigPanda vs. Everbridge IT Alerting and other solutions. Updated: November 2021.
555,358 professionals have used our research since 2012.

BigPanda is ranked 3rd in IT Alerting and Incident Management with 3 reviews while Everbridge IT Alerting is ranked 4th in IT Alerting and Incident Management with 3 reviews. BigPanda is rated 8.6, while Everbridge IT Alerting is rated 8.6. The top reviewer of BigPanda writes "Alert aggregation and the correlation platform are extremely useful, streamlining our incident management". On the other hand, the top reviewer of Everbridge IT Alerting writes "Stable, responsive and helpful technical support, and the support calendars save us a lot of time". BigPanda is most compared with Moogsoft, Zabbix, IBM Tivoli NetCool OMNIbus and ServiceNow, whereas Everbridge IT Alerting is most compared with PagerDuty, ServiceNow, Opsgenie, Send Word Now and IBM Tivoli NetCool OMNIbus. See our BigPanda vs. Everbridge IT Alerting report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.