Compare BigPanda vs. Everbridge IT Alerting

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5,050 views|3,096 comparisons
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7,389 views|2,579 comparisons
Most Helpful Review
Find out what your peers are saying about BigPanda vs. Everbridge IT Alerting and other solutions. Updated: September 2020.
441,672 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The program is very stable.""Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.""We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process.""The main thing that we like about BigPanda is the user interface."

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"The rotation and replacement options save our managers a lot of time.""The rules option has been helpful, as we can adjust the conditions in the template.""Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.""It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge.""The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors.""The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.""With SaaS, we can implement in other regions without having to physically go to there.""The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

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Cons
"The usability needs to improve, because it is a pure code environment.""Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.""The cost of this product is too high compared to New Relic."

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"Explanations are limited to 500 characters in description fields.""With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create.""They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal.""The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool.""There is some room to improve the initial-rollout functions which are a little bit painful.""The company would like to have super detailed analytics, as we integrate this with our security software.""I would like them to add GPS going forward.""The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

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Pricing and Cost Advice
"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.""We pay $200,000 USD per year."

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"It saves us a lot of time.""For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price.""The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market.""This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting.""The pricing was under $25 a month per user. We had about 1,000 defined users.""As far as I'm aware, there are no costs beyond the standard licensing fees.""The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost.""The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

More Everbridge IT Alerting Pricing and Cost Advice »

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Questions from the Community
Top Answer: There are many factors and we know little about your requirements (size of org, technology stack, management systems, scope of implementation...). Our goal was to consolidate APM and infra monitoring… more »
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Views
5,050
Comparisons
3,096
Reviews
3
Average Words per Review
421
Avg. Rating
8.0
Views
7,389
Comparisons
2,579
Reviews
11
Average Words per Review
1,729
Avg. Rating
8.9
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BigPanda
Everbridge
Overview

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG))  with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.


Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Offer
Learn more about BigPanda
Learn more about Everbridge IT Alerting
Sample Customers
Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management ProcessFacebook,  Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal
Top Industries
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider15%
Media Company12%
Insurance Company5%
REVIEWERS
Financial Services Firm36%
Pharma/Biotech Company14%
Hospitality Company7%
Agriculture7%
VISITORS READING REVIEWS
Computer Software Company29%
Real Estate/Law Firm8%
Outsourcing Company7%
Financial Services Firm7%
Find out what your peers are saying about BigPanda vs. Everbridge IT Alerting and other solutions. Updated: September 2020.
441,672 professionals have used our research since 2012.
BigPanda is ranked 3rd in IT Alerting and Incident Management with 3 reviews while Everbridge IT Alerting is ranked 1st in IT Alerting and Incident Management with 9 reviews. BigPanda is rated 8.0, while Everbridge IT Alerting is rated 8.8. The top reviewer of BigPanda writes "Alert aggregation and the correlation platform are extremely useful, streamlining our incident management". On the other hand, the top reviewer of Everbridge IT Alerting writes "Integrates with Remedy OnDemand, eliminating the need for manual call-outs when incidents are logged". BigPanda is most compared with Moogsoft, Splunk, Nagios XI, PagerDuty and ServiceNow, whereas Everbridge IT Alerting is most compared with PagerDuty, Send Word Now, xMatters IT Management, ServiceNow and IBM Tivoli NetCool OMNIbus. See our BigPanda vs. Everbridge IT Alerting report.

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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.