We performed a comparison between BMC Helix Discovery and BMC Track-It! based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The initial setup was quite easy."
"The most valuable feature is the automated service mapping."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"BMC Helix Discovery is very intuitive."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"Weekly reports to management really make our life simple."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"The initial setup is pretty easy."
"We can manually capture the assets available within the location."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"There is still room for improvement in terms of stability."
"We would like updates more often."
"There are certain limitations in the mapping feature of the solution."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"An area that can be improved is the IoT."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The monitoring tools could be more stable."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The area where we would like to see improvement is in the asset management module."
"The solution is cumbersome to use."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Their self-service is not user friendly."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Helix Discovery is rated 8.6, while BMC Track-It! is rated 7.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas BMC Track-It! is most compared with ServiceNow and BMC Remedy . See our BMC Helix Discovery vs. BMC Track-It! report.
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