Compare Freshdesk vs. Zendesk Guide
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
Information Not Available | "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents." |
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Questions from the Community | |
Top Answer: The organization that is possible with other departments is the solution's most valuable aspect. Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more » Top Answer: We primarily use the solution for issue ticketing. | Ask a question Earn 20 points |
Ranking  | |
Views 2,501 Comparisons 2,070 Reviews 1 Average Words per Review 297 Rating 10.0 | Views 3,603 Comparisons 3,167 Reviews 2 Average Words per Review 1,464 Rating 7.0 |
Popular Comparisons | |
 Compared 23% of the time.  Compared 17% of the time.  Compared 6% of the time. Compared 4% of the time.  Compared 4% of the time. | Compared 35% of the time. Compared 16% of the time. Compared 13% of the time.  Compared 6% of the time.  Compared 1% of the time. |
Learn | |
| Freshworks | Zendesk |
Overview | |
| Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. | Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com. |
Offer | |
Learn more about Freshdesk | Learn more about Zendesk Guide |
Sample Customers | |
| Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember | Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania |
Top Industries | |
Computer Software Company28% Comms Service Provider14% Retailer9% Energy/Utilities Company8% | Computer Software Company27% Financial Services Firm14% Construction Company9% Non Profit9% Computer Software Company32% Comms Service Provider18% Media Company6% Government5% |
Company Size | |
Small Business67% Midsize Enterprise33% | Small Business37% Midsize Enterprise40% Large Enterprise23% |
Find out what your peers are saying about Freshdesk vs. Zendesk Guide and other solutions. Updated: January 2021.
456,719 professionals have used our research since 2012.
Freshdesk is ranked 3rd in Knowledge Management Software with 1 review while Zendesk Guide is ranked 2nd in Knowledge Management Software with 2 reviews. Freshdesk is rated 10.0, while Zendesk Guide is rated 7.0. The top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Freshdesk is most compared with JIRA Service Desk, ServiceNow, Microsoft Dynamics CRM, Atlassian Confluence and Freshservice, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, TeamViewer Servicecamp and Zoho Desk.
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