We performed a comparison between GoToMeeting and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Even for somebody who does not have a lot of experience, they can easily use it."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"It's easy to set up."
"Reduced the need for physically commuting between offices."
"It works, it's reliable."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"It's cost-effective."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"The implmentation of Webex is simple. It does not a lot of time."
"The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."
"The most valuable feature is the ease of use."
"The video conferencing quality is better than that of other solutions."
"I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
"The most valuable aspect of this solution is that it is the easiest for participants to get connected to."
"The product itself doesn't stand out against other options on the market."
"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
"The newer user interface takes a bit longer to get used to."
"I didn't like the fact that they tried to make their new version look like Zoom."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"I would like to see better support for mobile devices."
"It is not so stable."
"Price is a little high."
"The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."
"The solution’s pricing could be improved."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."
"The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."
"Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
GoToMeeting is ranked 10th in Virtual Meetings with 24 reviews while Webex is ranked 2nd in Virtual Meetings with 113 reviews. GoToMeeting is rated 7.8, while Webex is rated 8.0. The top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, Zoom and Microsoft Teams, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Skype for Business, Zoom and InterCall Unified Meeting. See our GoToMeeting vs. Webex report.
See our list of best Virtual Meetings vendors.
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