Most Helpful Review
Find out what your peers are saying about IBM Robotic Process Automation (RPA) vs. Kryon RPA and other solutions. Updated: September 2019.
371,062 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors.
The best feature of AA is the scheduling and the triggering...
If we want to read a scanned PDF, we use IQ Bot. Using the cognitive detail of IQ Bot and some machine learning abilities, we can train the IQ Bot to process all scanned PDF documents and give the results in an Excel file. This is a very good feature introduced by Automation Anywhere. IQ Bot is doing well.
Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.
It is easy to install and use.
There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens.
The turnaround time of building bots is quick. We are deploying around four bots per month. The turnaround time to get a design, build, and deploy is very fast. This is very good for us. It has helped us out when scaling up in a better manner.
It is easy to fix bug issues which you encounter in the post-production process.
It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly.
It's integrated with all the other products within the Salesforce ecosystem.
It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it.
The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated.
The initial setup is straightforward.
I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business.
We took a very complex business area, and every activity in it which can be done automatically is being replaced by the robot instead of people working on it.
The advanced Excel functionalities are really convenient because we work a lot with spreadsheets. It’s also easy to use the HTML selectors. It’s just a click and it picks it up. There’s not a lot of no hard-coding with it.
The recording capability is valuable because of the amount of data it captures automatically. It's quite good. It means less development, and fewer configuration settings to fill in after you're done.
Troubleshooting and debugging could be improved. It's missing a proper debugger. It's very difficult, based on the log files and the fact that it doesn't have a proper debugger, to troubleshoot issues. It will sometimes end with no indication as to why it ended and it becomes a bit of trial and error.
The friendliness of the software is good because people without any technical background can start off on it. This solution makes it easy for us to use it, as there is no learning curve. With no learning curve, the development time turnaround decreases.
It has been helpful in reducing the manpower and error rate since we are able to run tasks 24/7 without interruptions. As humans definitely take breaks and there may be absenteeism that is unexpected, the solution provides continuous work. Humans tend to make errors once in a while, but the solution has almost zero percent errors.
We are able to cope with our clients's demands. No matter how much volume they throw at us, we are able to get it done quickly.
The bot is typically about twice as fast as a person and more accurate, as long as the data going in is good. That is the biggest advantage.
We run these bots in multiple environments from staging to development to production. We find usually in the production environment when we run the bots for them to be stable for a week or two. After a week or two, we see some glitches here and there, though the application doesn't change much. This is one feature which I want Automation Anywhere to work on: Increasing stability.
When we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row.... When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down...
Attended automation sometimes might go into exceptions, thus we need to monitor it in-between, then check whether it is working properly. This way, we ensure the bot is working properly.
Our current version needs drag and drop, but that should be in the next release.
It needs to have more options for integrating with other tools.
There can be some options to connect to the database directly where we should be able to add some data.
The biggest challenge that I have with Automation Anywhere is the pace of upgrades that they do. We are not an IT company, we are a mining company. We are very conservative in doing our upgrades and moving from one platform to another. Upgrades are one of the challenges we are having with Automation Anywhere.
MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.
I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is.
We are looking to see how it can connect with various interfaces seamlessly, through APIs.
Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help.
We would like more focus on understanding AI and how it can be used to manage exception handling.
Needs better integration with artificial intelligence or with machine-learning.
One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time.
What we are lacking is OCR, the ability to read text. We would like it to have the ability to take a page which is free text and analyze it, and then for the robot to know what to do next. This ability does not exist in Kryon products.
We use Google Drive a lot. If somebody sends us a spreadsheet or a document, it's going to be in Google’s format. It's not going to be in Microsoft Office format. But currently, there's no integration with Google’s documents. That would be a huge plus to have.
When a project is very big, a lot of memory is taken up. Then, machines don't have enough memory. This could be improved upon to be more efficient.
Another major drawback is OCR. We are not able to read scanned documents correctly in a reliable way. There is always some margin of error. Some of the processes require us to read scanned documents, and you need to ensure that it is 100 percent accurate. Without that level of assurance, you can't automate such tasks.
The only unstable part is Studio where you build this stuff. In our version, the 5.25. It has a memory leak. If you leave it open for too long, eventually it just freezes. Saving your work, closing, and opening it just once a day is all it takes. However, this is a bug that I have noticed about the stability of the actual tool.
We would like to see having a little more specific documentation, or some of the examples be easier to find. One of the big things that we get directed to now is the Kryon Community page, but a lot of that wasn't in existence or publicized when we started doing our training and education. Now, we're stumbling through using it. For the majority of the time, we have either had to try and interpret what the instructions meant or do a service desk ticket.
I would expect that in the first year there is no ROI. It has to be measured over three or five years.
From our experience, the product is not suitable for end users.
Pricing and Cost Advice
We are interested in saving manual engineer man-hours. So far, we have saved $100,000.
Our company is investing a lot of money in Automation Anywhere. They have saved money wherever humans are working. They invest a lot of money in FTEs and other logistics, so the money saving is very pretty good with Automation Anywhere. While I don't know the exact figure, the tool is saving us millions of dollars as well as saving about 40,000 hours in the last year.
As far as costs, it depends on your use. We started with a basic department pack, which is over 10K. The additional costs depend on the scale of the engagement and how it pans out. We customize to our needs on the go.
The major reason that we selected Automation Anywhere was the licensing model.
IQ Bots are very costly. It's not a sustainable bot for us as of now. We will look for better, alternate options for that.
The product starts at $10,000 and then it's up to you regarding how much you can consume.
Our annual licensing costs for the entire company are $100,000.
There may be room for the product to be more competitively priced to excel in the market.
Information Not Available
Can't beat the price... There are different pricing levels for every bot or unattended bot. You can buy however many you want. You'll need an additional virtual machine for it to work on.
They license per robot and we have 25 robots. You get so many robot licenses and can allocate those licenses to either attended, unintended, or Process Discovery bots. If you have 25 licenses, for example, you could have 20 automation bots and five process discovery. This allocation is flexible. There are also maintenance costs.
We are probably saving $6000 to $8000 a month in labor costs. It's not a ton, but we're right around $60,000 to $80,000 a year with our current deployment.
We've more than broken even over on the license. Year to date, we are at $120,000 in savings.
Licensing costs are about $100,000 a year without any additional costs.
We have been able to alleviate two FTEs, which was a big savings for us. We were able to reuse those resources in other locations. It is over 5000 hours a year in total savings.
In addition to the standard licensing costs, there are manpower costs.
For an unattended robot it's $6000 a month.
Compared 61% of the time.
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Also Known As
|Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise||IBM RPA||The Leo Platform|
|Automation Anywhere||IBM||Kryon Systems|
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.
IBM Robotic Process Automation with Automation Anywhere enables you to automate the highly repetitive tasks normally performed by humans with robotic process automation (RPA) so you can boost employee productivity and allow employees to focus on higher-value knowledge work. The RPA solution from IBM includes market-leading RPA technology from Automation Anywhere, Inc. that is pre-integrated with IBM Business Process Manager Express, which allows organizations to orchestrate and manage multiple RPA bots, and better handle business process exceptions.
The Kryon RPA Platform sets the standard for secure, scalable and cost efficient robotic process automation management and optimization. It’s also among the most business-user friendly platforms on the market.
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|Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics||The Hanover Insurance Group||HPE|
Financial Services Firm29%
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