We performed a comparison between ITRS Geneos and WhatsUp Gold based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ITRS Geneos is the preferred choice over WhatsUp Gold due to its flexible monitoring capabilities, real-time data monitoring, and proactive alert management. While WhatsUp Gold is cost-effective and has good documentation, it lacks advanced features and customization options. Some users have expressed concerns about the release cadence and technical support of WhatsUp Gold. ITRS Geneos is a powerful and comprehensive application monitoring tool that allows for self-configuration and management of alerts through its console.
"We can manage the entire system across the network and troubleshoot the pain points."
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."
"I always appreciate Geneos's stability and ease of use."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
"This is a good, stable network monitoring solution for devices."
"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"The installation and configuration process are easy."
"The documentation is very good."
"The threshold alerting is the most valuable feature."
"It is stable."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
"The Wi-Fi side needs improvement."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."
"Mobile phone integration is probably not as rich as it could be."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."
"The technical support does not bother to respond."
"The product is old and not updated."
"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."
ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews while WhatsUp Gold is ranked 36th in Application Performance Monitoring (APM) and Observability with 22 reviews. ITRS Geneos is rated 8.2, while WhatsUp Gold is rated 7.8. The top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Datadog, whereas WhatsUp Gold is most compared with SolarWinds NPM, Zabbix, Grafana, PRTG Network Monitor and Nagios XI. See our ITRS Geneos vs. WhatsUp Gold report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
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