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Most Helpful Review
Find out what your peers are saying about Microsoft PowerApps vs. ServiceNow Now Platform and other solutions. Updated: January 2021.
464,857 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"I can have a SharePoint list and connect with users through PowerApps to present the information.""It's a very workable solution because it's an automated way of making applications. You have a template, you have the application know-how,""There are a lot of different applications; you can connect PowerApps, or Flow, or Power BI to many different types of applications to interchange data.""The initial setup was very easy.""The most valuable feature is the simple data connectivity components.""Can design apps quickly and can connect to any database.""The solution is very good. It's very full. You can do almost anything.""There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."

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"We have seen a big improvement in the experience that we want to create for our end users.""Learning materials, such as online courses, are readily available.""The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.""This is a development platform that provides us with a strong database and a low code environment.""The level of automation within the platform is great.""The main reason that people use ServiceNow is that performance is very good.""We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.""ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."

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Cons
"The editor in the Web browser could be improved because it can be difficult to implement the commands in the buttons.""The product could be improved by making it a production application and enabling the export of apps.""The solution is evolving very fast and every month new features are introduced. Sometimes it's difficult to catch up with all the evolution that's happening. I had to focus on Power BI for a while and left PowerApps at the side for a couple of months and when I came back, it had changed its interface and moved components around.""I have always felt that you need an IT background to use this solution.""Integration with databases and other tools needs to be improved.""Customer support needs improvement.""This tool doesn't have an internal database. It only relies on the data layer of Microsoft Cloud.""One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."

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"We would like to see AI used to automate some of the functionality in this solution.""The licensing for this solution, with respect to the user, needs to be improved.""The pricing model is complex and needs to be both lowered and simplified.""The basic reporting system is rather static.""The integration towards other ERP systems could be improved.""This platform is used more by large companies because it is a little bit expensive.""The cost has room for improvement. It is currently expensive.""The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."

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Pricing and Cost Advice
"If you start to use any premium connectors that are not stored in a SharePoint list or on an Excel workbook, then it costs $4 per user per month. If you want unlimited, it's about $16 per month for unlimited apps, and unlimited connectors.""The company has a subscription where you can use certain features for free, but there are features that require a premium subscription to use.""The enterprise-level costs a great deal of money, and you have to purchase additional licenses to scale it.""We use the Office 365 package, and Microsoft PowerApps is a part of the package. We don't pay any separate price for this. There are no additional costs. We just pay for the Office 365 package.""There are two licensing costs, one is pay-as-you-go, or you can develop it for one year.""This is not an expensive product and there are no licensing fees.""It is not expensive. There is no licensing cost.""The pricing is too expensive and the licensing system is complicated. There are many pages of instruction on how to do the calculations for the price."

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"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition.""It's expensive and if you need some analytical views of your activity, there is an additional cost."

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Questions from the Community
Top Answer: The solution is very good. It's very full. You can do almost anything.
Top Answer: The setup costs depend on the organization (it's professional knowledge) and it's assets location once the basic data and application is in Azure the setup effort will be very cost effective. For… more »
Top Answer: 1. The licensing lakes a plan for a mass number of external users on the app. 2. The Data layer based on Azure data layer which complicates the environment, the min. required knowledge (citizen… more »
Top Answer: We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.
Top Answer: It is a good tool and we can do customization with it. Most areas are quite customized. The cost has room for improvement. It is currently expensive. Some of the features are very particular to the… more »
Top Answer: It's part of a suite of other ServiceNow solutions.
Ranking
Views
12,597
Comparisons
9,990
Reviews
21
Average Words per Review
503
Rating
7.8
Views
1,280
Comparisons
564
Reviews
8
Average Words per Review
868
Rating
8.4
Popular Comparisons
Also Known As
PowerApps
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Overview

PowerApps enables a broad range of app scenarios to be created that infuse digital transformation into manual and outdated processes. Use both canvas and model-driven apps to build PowerApps that solve business problems for task and role-specific scenarios like inspections, field sales enablement, prospect to cash, and integrated marketing views.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

As a purpose-driven company, making work, work better for people guides everything we do.

Offer
Learn more about Microsoft PowerApps
Learn more about ServiceNow Now Platform
Sample Customers
TransAlta, Rackspace, Telstra
experian, beachbody, health partners
Top Industries
REVIEWERS
Computer Software Company33%
University8%
Printing Company8%
Insurance Company8%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider17%
Government6%
Manufacturing Company5%
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider12%
Government7%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business35%
Midsize Enterprise22%
Large Enterprise43%
REVIEWERS
Small Business20%
Midsize Enterprise10%
Large Enterprise70%
Find out what your peers are saying about Microsoft PowerApps vs. ServiceNow Now Platform and other solutions. Updated: January 2021.
464,857 professionals have used our research since 2012.

Microsoft PowerApps is ranked 4th in Rapid Application Development Software with 22 reviews while ServiceNow Now Platform is ranked 9th in Rapid Application Development Software with 8 reviews. Microsoft PowerApps is rated 7.8, while ServiceNow Now Platform is rated 8.4. The top reviewer of Microsoft PowerApps writes "Affordable, customizable, and easy to set up ". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". Microsoft PowerApps is most compared with Oracle Application Express (APEX), OutSystems, Microsoft Azure App Service, Mendix and Bizagi, whereas ServiceNow Now Platform is most compared with OpenText AppWorks, AWS Honeycode, Pega BPM, Oracle Application Express (APEX) and AppSheet. See our Microsoft PowerApps vs. ServiceNow Now Platform report.

See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.