Spiceworks vs. Zendesk

As of February 2019, Spiceworks is ranked 8th in Help Desk Software with 4 reviews vs Zendesk which is ranked 6th in Help Desk Software with 3 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk. Zendesk is most compared with ServiceNow, JIRA Service Desk and Freshdesk. See our Spiceworks vs. Zendesk report.
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Spiceworks Logo
12,811 views|3,136 comparisons
Zendesk Logo
18,251 views|4,014 comparisons
Most Helpful Review
Find out what your peers are saying about Spiceworks vs. Zendesk and other solutions. Updated: January 2019.
316,473 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

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Its agility and simplicity are the most valuable features. This tool is very user-friendly.

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Cons
The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

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It needs to improve in terms of its flexibility, price, and installation.

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Pricing and Cost Advice
It's free.The product is free! Get it now.

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316,473 professionals have used our research since 2012.
Ranking
8th
out of 43 in Help Desk Software
Views
12,811
Comparisons
3,136
Reviews
4
Followers
392
Avg. Rating
8.5
6th
out of 43 in Help Desk Software
Views
18,251
Comparisons
4,014
Reviews
3
Followers
934
Avg. Rating
8.7
Top Comparisons
Compared 28% of the time.
Compared 11% of the time.
Compared 10% of the time.
Compared 32% of the time.
Compared 11% of the time.
Compared 8% of the time.
Learn
Spiceworks
Zendesk
Overview
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Spiceworks
Learn more about Zendesk
Sample Customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Manufacturing Company13%
Construction Company9%
Local Government9%
Non Profit9%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Non Profit10%
Marketing Services Firm10%
VISITORS READING REVIEWS
Financial Services Firm27%
Marketing Services Firm16%
Newspaper8%
Non Tech Company6%
Find out what your peers are saying about Spiceworks vs. Zendesk and other solutions. Updated: January 2019.
316,473 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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