Compare Spiceworks vs. Zendesk

Spiceworks is ranked 9th in Help Desk Software with 2 reviews while Zendesk is ranked 23rd in Help Desk Software. Spiceworks is rated 9.6, while Zendesk is rated 0. The top reviewer of Spiceworks writes "Great asset management features in a free solution that's easy to set up". On the other hand, Spiceworks is most compared with Zabbix, JIRA Service Desk and Nagios XI, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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CA Service Desk Manager Logo
4,098 views|1,736 comparisons
Spiceworks Logo
4,065 views|2,553 comparisons
Zendesk Logo
4,916 views|3,937 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,745 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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382,745 professionals have used our research since 2012.
Top Comparisons
Compared 36% of the time.
Compared 12% of the time.
Compared 6% of the time.
Compared 48% of the time.
Compared 9% of the time.
Compared 8% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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CA (A Broadcom Company)
Spiceworks
Zendesk
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about CA Service Desk Manager
Learn more about Spiceworks
Learn more about Zendesk
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniBroward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Pharma/Biotech Company4%
VISITORS READING REVIEWS
Software R&D Company29%
Insurance Company10%
Comms Service Provider9%
Financial Services Firm9%
REVIEWERS
Manufacturing Company12%
Local Government8%
Non Profit8%
K 12 Educational Company Or School8%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,745 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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