Spiceworks vs Zendesk

Spiceworks is ranked 7th in Help Desk Software with 6 reviews vs Zendesk which is ranked 5th in Help Desk Software with 5 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". Spiceworks is most compared with Zabbix, Nagios XI and ManageEngine ServiceDesk Plus. Zendesk is most compared with ServiceNow, JIRA Service Desk and TOPdesk. See our Spiceworks vs Zendesk report.
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Most Helpful Review
Anonymous avatar x60
SystemsAdmin480
Spiceworks vs. zendesk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about Spiceworks vs Zendesk and others in Help Desk Software.
270,604 professionals have used our research since 2012.

Quotes From Members Comparing Spiceworks vs Zendesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

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Its agility and simplicity are the most valuable features. This tool is very user-friendly.

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Cons
The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

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It needs to improve in terms of its flexibility, price, and installation.

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Pricing and Cost Advice
It's free.The product is free! Get it now.

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Information Not Available
Spiceworks vs. zendesk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about Spiceworks vs Zendesk and others in Help Desk Software.
270,604 professionals have used our research since 2012.
Ranking
RANKING
Views
11,305
Comparisons
5,266
Reviews
6
Followers
741
Avg. Rating
7.8
Views
16,409
Comparisons
5,084
Reviews
7
Followers
1,550
Avg. Rating
8.9
Top Comparisons
Top Comparisons
Zabbix logo twitter bigger
Compared 29% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 14% of the time.
See more Spiceworks competitors »
Servicenow
Compared 28% of the time.
Atlassian logo
Compared 15% of the time.
Topdesk logo
Compared 5% of the time.
See more Zendesk competitors »
Website/Video
Website/VideoSpiceworks
  • Vendor 8037 screenshot 1524947773
Zendesk
  • Vendor 8285 screenshot 1524950353
OverviewQuestionmark icon
OverviewFrom network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

OFFER
Learn more about Spiceworks
Learn more about Zendesk
Sample Customers
Sample CustomersBroward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
13%
Retailer
9%
Construction Company
9%
Non Profit
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
REVIEWERS
Software R&D Company
29%
Non Profit
10%
Marketing Services Firm
10%
Hospitality Company
10%
VISITORS READING REVIEWS
Media Company
16%
Financial Services Firm
12%
Comms Service Provider
8%
Marketing Services Firm
6%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
REVIEWERS
Small Business
37%
Midsize Enterprise
47%
Large Enterprise
16%
VISITORS READING REVIEWS
Small Business
38%
Midsize Enterprise
27%
Large Enterprise
35%
Spiceworks vs. zendesk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about Spiceworks vs Zendesk and others in Help Desk Software.
Download now
270,604 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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