Spiceworks vs Zendesk

Spiceworks is 6th in Help Desk Software, and Zendesk is 2nd in Help Desk Software. The top reviewer of Spiceworks writes "​Tracking common issues has been improved.​​". The top reviewer of Zendesk writes "We are able to identify cases by type as we can have them arrive in the appropriate group.". Spiceworks is most often compared with Zabbix, Nagios XI and JIRA Service Desk. Zendesk is most often compared with ServiceNow, JIRA Service Desk and Micro Focus Service Manager. See also Spiceworks Reviews, Zendesk Reviews, and our list of Best Help Desk Software Companies.
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Spiceworks
Based on 26 reviews.
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19037
Zendesk logo
Based on 33 reviews.
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Most Helpful Review
Spiceworks vs. zendesk report from it central station 2017 11 05 thumbnail
Find out what your peers are saying about Spiceworks vs. Zendesk and others in Help Desk Software
239,922 professionals have used our research on 5,963 solutions.
Ranking
RANKING
Views
15,103
Comparisons
6,639
Reviews
26
Followers
994
Avg. Rating
7.8
Views
20,435
Comparisons
6,131
Reviews
34
Followers
1,540
Avg. Rating
8.4
Top Comparisons
Top Comparisons
Zabbix logo twitter bigger
Compared 8% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 7% of the time.
Charlie cmyk cyan
Compared 3% of the time.
See more Spiceworks competitors »
Servicenow
Compared 10% of the time.
Charlie cmyk cyan
Compared 7% of the time.
See more Zendesk competitors »
Website
WebsiteSpiceworksZendesk
OverviewQuestionmark icon
OverviewFrom network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Sample Customers
Sample CustomersBroward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Pricing Information
Pricing Information
Quotes From Members Comparing Spiceworks vs Zendesk
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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