Spiceworks vs Zendesk

Spiceworks is ranked 6th in Help Desk Software with 6 reviews vs Zendesk which is ranked 2nd in Help Desk Software with 27 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". The top reviewer of Zendesk writes "The 'mark as spam' and setting up tickets with certain titles to be automatically solved/deleted is probably the most important feature". Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk. Zendesk is most compared with ServiceNow, JIRA Service Desk and Micro Focus Service Manager. See our Spiceworks vs Zendesk report.
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Most Helpful Review
Anonymous avatar x60
SystemsAdmin480
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Find out what your peers are saying about Spiceworks vs. Zendesk and others in Help Desk Software
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Quotes From Members Comparing Spiceworks vs Zendesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Spiceworks vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Spiceworks vs. Zendesk and others in Help Desk Software
254,040 professionals have used our research since 2012.
Ranking
RANKING
Views
13,931
Comparisons
6,330
Reviews
10
Followers
814
Avg. Rating
7.6
Views
18,951
Comparisons
5,776
Reviews
27
Followers
1,598
Avg. Rating
8.4
Top Comparisons
Top Comparisons
Zabbix logo twitter bigger
Compared 7% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 6% of the time.
Charlie cmyk cyan
Compared 2% of the time.
See more Spiceworks competitors »
Servicenow
Compared 9% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more Zendesk competitors »
Website/Video
Website/VideoSpiceworks
  • Vendor 8037 screenshot 1514061937
Zendesk
  • Vendor 8285 screenshot 1514064205
OverviewQuestionmark icon
OverviewFrom network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Sample Customers
Sample CustomersBroward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
13%
Retailer
9%
Construction Company
9%
Non Profit
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
REVIEWERS
Software R&D Company
29%
Marketing Services Firm
10%
Hospitality Company
10%
Financial Services Firm
10%
VISITORS READING REVIEWS
Media Company
16%
Financial Services Firm
12%
Comms Service Provider
8%
Marketing Services Firm
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
33%
Midsize Enterprise
38%
Large Enterprise
30%
REVIEWERS
Small Business
37%
Midsize Enterprise
47%
Large Enterprise
16%
VISITORS READING REVIEWS
Small Business
38%
Midsize Enterprise
27%
Large Enterprise
35%
Spiceworks vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Spiceworks vs. Zendesk and others in Help Desk Software
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254,040 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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