Spiceworks vs Zendesk

Spiceworks is ranked 5th in Help Desk Software with 5 reviews vs Zendesk which is ranked 6th in Help Desk Software with 4 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". Spiceworks is most compared with Zabbix, Nagios XI and ManageEngine ServiceDesk Plus. Zendesk is most compared with ServiceNow, JIRA Service Desk and TOPdesk. See our Spiceworks vs Zendesk report.
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Most Helpful Review
SystemsAdmin480
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Quotes From Members Comparing Spiceworks vs Zendesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

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Its agility and simplicity are the most valuable features. This tool is very user-friendly.

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Cons
The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

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It needs to improve in terms of its flexibility, price, and installation.

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Pricing and Cost Advice
It's free.The product is free! Get it now.

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287,566 professionals have used our research since 2012.
Ranking
RANKING
Views
11,802
Comparisons
4,550
Reviews
5
Followers
578
Avg. Rating
8.4
Views
17,075
Comparisons
4,732
Reviews
4
Followers
1,202
Avg. Rating
9.0
Top Comparisons
Top Comparisons
Compared 30% of the time.
Compared 14% of the time.
See more Spiceworks competitors »
Compared 28% of the time.
Compared 15% of the time.
Compared 5% of the time.
See more Zendesk competitors »
Website/Video
Website/VideoSpiceworks
Zendesk
Overview
OverviewFrom network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

OFFER
Learn more about Spiceworks
Learn more about Zendesk
Sample Customers
Sample CustomersBroward Center for the Performing Arts, Symantec, Webroot, EMC, PertinoShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
Top Industries
REVIEWERS
Manufacturing Company
13%
K 12 Educational Company Or School
9%
Retailer
9%
Construction Company
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
REVIEWERS
Software R&D Company
25%
Financial Services Firm
15%
Non Profit
10%
Marketing Services Firm
10%
VISITORS READING REVIEWS
Media Company
16%
Financial Services Firm
13%
Comms Service Provider
8%
Marketing Services Firm
6%
Company Size
Company Size
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
REVIEWERS
Small Business
38%
Midsize Enterprise
44%
Large Enterprise
18%
VISITORS READING REVIEWS
Small Business
39%
Midsize Enterprise
27%
Large Enterprise
34%
Find out what your peers are saying about Spiceworks vs Zendesk and others in Help Desk Software.
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287,566 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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