It is a quite scalable solution. In our organization, around 15 IT agents use Freshdesk to provide support, and approximately 300 users can submit support requests.

I'd rate the scalability nine out of ten. It is easy to extend as required. 

I can rate the scalability a seven out of ten because it is a free version. Had it been a paid version with more features, I would rate it more. 

Freshdesk is scalable. This is a SaaS solution, which is not managed by us.

We have approximately 500 agents and managers that are working with this solution which are outside customers.

In my former company, we had about 600 people using the solution. Now, I'm working with another company that is setting up Freshdesk and Freshcaller and there will be about 250 people.

To scale the product is quite easy. Basically, you buy some service plan, such as the enterprise plan for example. It's based on agents. Whenever you want to add some agents, you just do it and it will be taken into account for the billing.

Freshdesk is scalable and easy to achieve. We have about 2,500 people using it at my organization.

I would rate the scalability an eight out of ten. 

We did not have any issues with the scalability of Freshdesk. We had anywhere from a hundred to a thousand users but never had any problems with the solution.

It is a scalable solution. Scalability-wise, I rate it an eight out of ten.

The product is scalable. We handle quite sizable workloads and it is able to work well regardless.

While we have 100 users, not everyone uses this solution. We use it for customer support, finance, the operations department, and the partner's department, which may be up to 15 people. We do use it on a daily basis. We do not plan to increase usage until we hire more people. 

In total, we have 300 agents using Freshdesk across seven different teams. As this is a SaaS-based solution, it is easy to scale your use of the solution. 

It is scalable if your use case is appropriate for it. We have some people who are using it, but they're using just a bunch of workarounds in it. Currently, there are only 200 people using it in Operations. So, there is a team that is still using it. It is technically working, but they are moving away from it.

We don't have a huge company, so it is kind of hard to tell, but certainly, I've had zero problems with performance and being able to look at lots of tickets versus a small set of tickets. It should be fine in terms of scalability.

We have eight people in IT who are actively using it. Overall, we have 135 people in the company. They're the ones submitting tickets to us by email or by calling in, and then we create the ticket manually.

In terms of usage, I don't see it going outside of IT to the rest of the company. We use it for basically 100% of our IT work. We're pretty all in.

It is scalable. We currently have about 16,000 chatbot sessions monthly, which keeps growing every month.

The solution can scale. 

We have 100 users on the product currently.

As we grow and get more tickets, however, we likely will need a bigger product and will move away from this one. 

It's absolutely easy to scale. I'm sure this can handle any number of users or any volume of issues. We have 2,500 users at the moment. 

This solution is scalable. 

The solution is scalable. If a company needs to expand, it will be able to do so quite easily with this product.

We might have 70 users on the solution currently.

No issues with scalability as of now.

This is a scalable solution.