JIRA Service Desk Scalability

Yaser_Kazerooni
Agile Couch at Fusoft
I think the product is very scalable as long as the hardware can handle the usage. We have never had a problem. Two years ago, I had a launch of Service Desk in a bank in Iran and we had 8,000 issues to track for the core banking system. This launch was very, very good because we used an IT framework in this company and returned used a post egress system for response to bank customers or bank users. We could use Jira software for the response to this incident and resolve that. We had 8,000 issues two years ago, and the company continues to use this product and I am sure that they have been able to scale and track more. View full review »
Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
JIRA can really scale perfectly for our needs. We have both end users and admins using this product. Really, everybody in our company uses it. No one has a problem with getting access and we scale as needed. View full review »
IVerlaek
Director at a tech services company with 1-10 employees
Yes, a plain vanilla installation will only last for less than 100 users. Handling more requires better hardware and configurations. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
371,355 professionals have used our research since 2012.
MohammadRanjbar
IT Manager at Razi Insurance
We use JIRA in parallel with TFS. We connect them with a JIRA provided API. We use this API to connect with other products. Sometimes we must program for it to download some plugins and add to JIRA, for example. We can connect JIRA with other products this way. View full review »
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
JIRA is an excellent tool. We still have room to improve how we use it. It can cater to multiple needs and purposes which enhances its demand. The fact that we can use it for multiple tasks alone makes it scalable. It's very good at what it does. We have more than ten people currently using it. Most of them are testing consultants and developers. We also have project managers using it. For deployment and maintenance, it may take only one to three guys. It depends on the complexity of what you are planning to do with it, so it will vary from case to case. There's no absolute answer to how many people will need to be involved. Our deployment of the project is changing and growing on an on-going basis. It is used extensively and consistently and seems to be more useful as we explore what it can do. View full review »
BasharatAhmed
Product Manager at Hashmove
This solution is scalable. We have large teams with multiple users that use this solution. For small to medium-sized organizations it's perfect, but for large organizations, they may require more from JIRA, possibly having a portal. View full review »
Ahmed Shehata
IT Quality Section Head at a transportation company with 1,001-5,000 employees
In terms of handling data, the solution is very scalable. Right now, we have about 50 users on the system. View full review »
Eman Masalmeh
Quality Engineering Lead at a software R&D company with 51-200 employees
This solution is scalable. It's flexible. View full review »
SeniorOwnder67
Owner and Senior Consultant at a tech services company with 1-10 employees
I don't think the program is very scalable. It lacks scaling capabilities from the performance perspective and load balancing and some other infrastructure capabilities. This is a real disadvantage if you compare it to other tools. View full review »
ChiefEO67
CEO at a tech vendor with 1-10 employees
The potential to scale the solution depends on what the organization aims to do but it's good. View full review »
Find out what your peers are saying about Atlassian, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: October 2019.
371,355 professionals have used our research since 2012.
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