JIRA Service Desk Scalability

IVerlaek
Director at a tech services company with 1-10 employees
Yes, a plain vanilla installation will only last for less than 100 users. Handling more requires better hardware and configurations. View full review »
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
JIRA is an excellent tool. We still have room to improve how we use it. It can cater to multiple needs and purposes which enhances its demand. The fact that we can use it for multiple tasks alone makes it scalable. It's very good at what it does. We have more than ten people currently using it. Most of them are testing consultants and developers. We also have project managers using it. For deployment and maintenance, it may take only one to three guys. It depends on the complexity of what you are planning to do with it, so it will vary from case to case. There's no absolute answer to how many people will need to be involved. Our deployment of the project is changing and growing on an on-going basis. It is used extensively and consistently and seems to be more useful as we explore what it can do. View full review »

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