JIRA Service Management Scalability
MA
Mark-Anderson
Director of ERP Systems at Clesen Wholesale
I never had any performance concerns. Currently, there are two of us who are using this solution, and we are developers. Ultimately, there will probably be ten of us. The other members are going to be the members of the ERP implementation team. They are subject matter experts in each department.
I and another developer are just moving all our stuff from Azure DevOps. He has never used it, so I'm kind of teaching him. We're configuring it how we want. Ultimately, I'd like the whole company to use it, but the big problem is the licensing.
View full review »It is in the cloud, so it is a scalable solution. I would rate the scalability an eight out of ten. It is very scalable.
Currently, it is being used by the entire organization, but for my team, we have around 10 to 20 people who use it regularly. In total, around 50 users have access to it.
View full review »In terms of scalability, Jira covered all our demands. I would rate the scalability a nine out of ten.
We didn't use all the possible settings for the solution, but it still scaled well to our 1200 users. We didn't have any stability problems with Jira, so it gets a ten out of ten from me.
View full review »Buyer's Guide
JIRA Service Management
March 2024
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.
I would rate the scalability of this solution a five, on a scale from one to 10, with one being the worst and 10 being the best. I think in terms of what it offers from a scalable point of view, it's not too cumbersome. There are times when it looks as if it's quite complex.
View full review »The solution is scalable. You can add users.
We have a license for 10,000 users. However, only 8,000 people are using it. If users are not using it for 15 days, we'll remove them.
View full review »II
Imed Inoubli
IT Support Manager at MAF Retail
Scalability-wise, I'd rate JIRA Service Management eight out of ten. I see a lot of improvement on the cloud version that isn't available on the on-premise or server version, and I know that JIRA no longer sells the server license.
View full review »You can scale the solution whether it is deployed to the cloud or the data center.
While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.
We're using the product quite extensively.
View full review »JSM's cloud version is scalable, but you need to be cautious with the on-prem version since you will be onboarding thousands of additional customers to support.
View full review »We have about 1,800 employees in our organization, with more than 30 teams working on Jira. The users are all from procurement teams, finance teams, the capital planning team, the service desk, the development team, the networking team, the data center team, and the operations team as well. We are delivering tickets to our operations team. Everyone is using Jira right now. I rate the scalability of the solution a seven to eight out of ten.
View full review »DA
DanielAlvarez Arribas
Manager at GMX
The user interface becomes sluggish when there are many items in the database, especially large Product Backlogs. I've had page-load times of more than 30 seconds on modern clients. That's just unacceptable. A lot of things are processed through the user interface when it might be smarter to process them through the backend. It tends to be quite slow because it's a JavaScript user interface with a lot of dynamic processing, and a lot of it is run sequentially, single-threaded. For this reason, Jira especially benefits from modern browsers with a fast JavaScript engine, such as Chrome or Edge, and of CPUs specifically optimized for dynamic website processing, such as the Apple M series.
Around 15,000 to 20,000 users use the solution in our organization.
I rate JIRA Service Management a nine out of ten for scalability.
Scalability-wise, I rate the solution an eight to nine on a scale of one to ten.
Yes, a plain vanilla installation will only last for less than 100 users. Handling more requires better hardware and configurations.
View full review »I'm not sure if you can scale the solution. It's not an aspect I've studied.
80% of our company uses it. However, it's not that big of an organization. In our department, there are five of us using the product.
View full review »It is highly scalable. I would rate the scalability a nine out of ten. We have 500+ end users using this solution. Almost all of our employees use this solution.
It's used every single day, heavily utilized for Jira Service Desk and Jira Software for product development. We use it to its maximum potential.
View full review »JIRA Service Management is straightforward between the customer interface and ourselves. It is scalable with access to the cloud.
View full review »JK
reviewer1318287
IT Test Manager at a transportation company with 10,001+ employees
JIRA Service Management is able to scale to a reasonable size. Since it is hosted in the cloud there are not any scalability issues.
We have approximately 500 to 1,000 users using this solution.
View full review »JP
Summarie Park
Assistant Manager at NAVER Corp
Jira Service Management is very scalable, so I'd rate its scalability as nine out of ten.
View full review »We have a relatively small organization, so Jira scales up enough for our purposes.
View full review »KS
reviewer1238436
Project Manager at a tech vendor with 10,001+ employees
This solution is very scalable. We have tons of people across different companies using it.
View full review »RC
Robert Chinonso
QA Engineer at Kominiti
The scalability depends on the organizations using JIRA Service Management. If it's fitting for what they are using it for, then it's okay. If it's not, they have every right to change it and use something else. We decided to move away from JIRA Service Management to Azure because we felt it wasn't properly organized. I found working with JIRA Service Management interesting because I could look at the extractor and see which task is in development, or emerging, the status of every task and to who it was assigned.
View full review »The scalability is good.
View full review »This is a scalable solution. You can add clusters or servers if you need on-premise solution or for a cloud solution.
It is easy to scale, especially because we are working on SaaS, so it's not a problem for us. We have been putting a lot of new projects on JIRA Service Management and we've never had any issues. Approximately 200 employees use this solution at my company.
View full review »We have increased our license count and our consumption of services, not just with Service Management, but our entire Jira service consumption. We upgraded our subscription at least a couple of times over the last year and it's pretty simple, you literally say what you want to do. The other great thing is that you can trial it. You can say, "I want to initiate a trial of this particular level or subscription," and then you can trial it, piece it all out, and decide whether you're going to increase.
In terms of actual support staff, we have probably between 50 to 75 employees using this solution. The whole business includes between 600 to 650 people who could be using it to log requests.
GA
Gil Atias
Head of ALM at a tech services company with 1,001-5,000 employees
Service Management is scalable.
View full review »VH
Vanessa Hodges
Platform Scrum Master at a comms service provider with 5,001-10,000 employees
The biggest issue is not being able to display linked issues and that makes scalability painful as far as the customer experience goes, and weighs down the system with more tickets. In terms of expanding, it's fairly straightforward. We have over 5,000 users in various roles including managers, developers, HR - it's across the board. In terms of maintenance, we have the main administrator and then a couple of guys that help out.
JK
Julie Kent
Lead Modeling & Simulation Engineer at Mitre
It seems to scale just fine.
View full review »BR
Bary Reyes
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
Scalability-wise, you can definitely scale your systems or integrate with other third parties. There are also plug-ins that you could use and evaluate. So, you do get the flexibility to install plugins.
Before moving to the cloud, I could use plugins for more than 30 days, and I just had to give a request for additional months, but it is not working anymore in the cloud. It is probably because of the company that creates the plugins.
We have 50 users. It doesn't require maintenance. We only maintain workflow changes, and the system runs on its own. Even upgrades are done by them. It is pretty easy as compared to the server version.
AK
reviewer1097934
Director at a financial services firm with 1,001-5,000 employees
We haven't used Jira on a large scale. Our work groups are a maximum of 20 people.
View full review »We have around 700 users so the solution is scalable.
HD
HasanDemirtaslar
Founder at Solvitech
The solution is scalable. The data center's most popular feature is being scalable. The cloud is very fast, and setting it up is very easy.
Our company had around 500 people, but after I left the company, it was around 700 or 800 people.
View full review »AA
Ali Qureshi
Manager at a comms service provider with 1,001-5,000 employees
Jira is of course very scalable.
View full review »AM
reviewer1513458
IT Director at a real estate/law firm with 1,001-5,000 employees
I'm planning to expand and change the license type, from the free one and to the professional one, in order to get more functionality and features. Our target is to do so in the coming year. Our plan is to increase usage.
For the time being, we only have a limited number of people in the office using the solution. There are maybe only seven or eight of us on it right now.
View full review »YK
Yaser_Kazerooni
Agile Couch at Fusoft
I think the product is very scalable as long as the hardware can handle the usage.
We have never had a problem. Two years ago, I had a launch of Service Desk in a bank in Iran and we had 8,000 issues to track for the core banking system.
This launch was very, very good because we used an IT framework in this company and returned used a post egress system for response to bank customers or bank users. We could use Jira software for the response to this incident and resolve that.
We had 8,000 issues two years ago, and the company continues to use this product and I am sure that they have been able to scale and track more.
Around 50 users are using JIRA Service Management in our organization on a daily basis.
I rate the solution an eight or nine out of ten for scalability.
MR
MohammadRanjbar
IT Manager at Razi Insurance
We use JIRA in parallel with TFS. We connect them with a JIRA provided API. We use this API to connect with other products. Sometimes we must program for it to download some plugins and add to JIRA, for example. We can connect JIRA with other products this way.
View full review »JIRA Service Management is scalable.
View full review »KK
KishoreKumar2
Sr Associate at a maritime company with 501-1,000 employees
Currently, the number of users on Jira Service Management is around 300 plus users - maybe as many as 400. In terms of Jira software, we have 1400 using it.
It's a scalable product.
We do have plans to increase the licensing in the future.
View full review »JIRA Service Management is scalable, but there are some issues that cloud instances can't be linked with server-based instances.
View full review »MF
Mohamed_Fathy
CEO Executive at Spider Technology
The solution is scalable.
View full review »JZ
reviewer1077825
Director of operations at a computer software company with 1,001-5,000 employees
It is, for sure, scalable. In our organization, we have approximately 200 users.
View full review »PR
reviewer1275297
Project & Delivery Manager at a comms service provider with 10,001+ employees
This solution is scalable. They have a good architecture with good settings, especially the data center architecture. You can download scalable architecture.
View full review »AS
Ahmed Shehata
IT Quality Section Head at Saudi Public Transport Company JSC
In terms of handling data, the solution is very scalable. Right now, we have about 50 users on the system.
View full review »It's very scalable. We currently have four to five staff using this solution.
View full review »ST
Satyadeo Thakur
Lead Consultant at Enquero Inc
With the number of applications on the marketplace continuing to grow, I would say the solution is quite scalable. The only challenges with scalability come with advanced use cases. There are some issues around their IPS and tools. Jira has the capabilities, however, they don't sell well for advanced cases.
Still, if you are talking about the ability to scale using tools and plugins, I would say that usually, Jira can scale quite effectively for clients.
View full review »MM
Marios Morfakis
Regional Manager at AKC Enterprise Ltd
The solution is scalable.
We have approximately 800 people in my organization using this solution, which includes the technical teams and managers.
View full review »BA
BasharatAhmed
Product Manager at Hashmove
This solution is scalable.
We have large teams with multiple users that use this solution. For small to medium-sized organizations it's perfect, but for large organizations, they may require more from JIRA, possibly having a portal.
View full review »RL
reviewer1828764
Sr. Manager - Global Systems Manager at a paper AND forest products with 1,001-5,000 employees
This is a scalable solution. There are no speed issues and we use it to support a large number of users.
BG
reviewer1269633
Senior Manager in IT enabled Change at a tech services company with 51-200 employees
The solution is scalable. We have currently deployed it to about 35 agents and it will be deployed to around 1200 customers. All of them deal with creating and resolving tickets.
AC
reviewer1709268
Solutions Architect Leader at a tech services company with 201-500 employees
The scalability is fine. If a company needs to expand it, it can do so.
View full review »AA
Ahmed Abdelwahab
Corporate Performance Lead at a tech services company with 501-1,000 employees
It's a scalable solution. We have 380 users in our organization.
We are expanding, scaling up the users to other organizations, to companies that are out-sourcing to us. This is expected to happen at the end of this year.
View full review »JM
reviewer1188831
Service Delivery Manager at a tech services company with 201-500 employees
It's very scalable. It is constantly being scaled as our company grows and they take over other companies. JIRA Service Management is very scalable.
I can only speak for the Irish arm of the organization, which has about 80 members, but it's part of a much larger organization, and I'm not sure how many people use it in other countries.
It is the primary tool for the service desk and other IT workers. It will most likely be used more widely for other teams in the future.
View full review »EM
Eman Masalmeh
Quality Engineering Lead at a computer software company with 51-200 employees
This solution is scalable. It's flexible.
View full review »JIRA Service Management is scalable.
View full review »LK
reviewer1363074
Vice President Digital Strategy & Executive Delivery at a tech services company with 51-200 employees
The scalability of the solution is good. We have around 100 people using it, generally the business analysts or the program managers. Within that number, we have around 10 admins.
YN
SeniorOwnder67
Owner and Senior Consultant at a tech services company with 1-10 employees
I don't think the program is very scalable. It lacks scaling capabilities from the performance perspective and load balancing and some other infrastructure capabilities. This is a real disadvantage if you compare it to other tools.
View full review »AS
Attila Salanki
Consultant at Lupus
We have not had the product in use long enough to scale the usage upward from the volume of our current client base. I do not think it would be a problem.
View full review »SK
Stephen Kane
Technical Solutions Consultant at a tech services company with 51-200 employees
JIRA can really scale perfectly for our needs. We have both end users and admins using this product. Really, everybody in our company uses it. No one has a problem with getting access and we scale as needed.
FA
Fernando-Alvarez
Sysadmin at a tech services company with 201-500 employees
The solution is scalable.
View full review »SA
reviewer1601595
Operations Team Lead at a tech vendor with 201-500 employees
It is a SaaS service, so it is scalable. We have 5000 users using JIRA Service Management, and we plan to increase the number of users. However, we require some basic staff, mainly managers, for maintenance.
View full review »MM
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
JIRA is an excellent tool. We still have room to improve how we use it. It can cater to multiple needs and purposes which enhances its demand. The fact that we can use it for multiple tasks alone makes it scalable. It's very good at what it does.
We have more than ten people currently using it. Most of them are testing consultants and developers. We also have project managers using it.
For deployment and maintenance, it may take only one to three guys. It depends on the complexity of what you are planning to do with it, so it will vary from case to case. There's no absolute answer to how many people will need to be involved.
Our deployment of the project is changing and growing on an on-going basis. It is used extensively and consistently and seems to be more useful as we explore what it can do.
VS
ChiefEO67
CEO at a tech vendor with 1-10 employees
The potential to scale the solution depends on what the organization aims to do but it's good.
View full review »Buyer's Guide
JIRA Service Management
March 2024
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.