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David-Simpson
Software Administrator at a university with 1,001-5,000 employees
Real User
Top 20
Reduces time spent managing backups so we can work on more value-added activities

Pros and Cons

  • "Live Mount is where we do the majority of our big recoveries, unless it is a file recovery. A file recovery takes a few minutes to restore to where the file in the event a file was accidentally deleted by a user, etc. There has been at least a 90 percent reduction in recovery time based on our previous solution, from the need to recover something to when it's actually recovered went from hours to minutes."
  • "I would like to see Rubrik better integrate with Microsoft Active Directory. Instead of just backing up a full domain controller, I would like the solution to have Active Directory object knowledge so we can restore specific objects in Active Directory versus restoring the whole domain controller."

What is our primary use case?

We primarily use it for data backup for VMware as well as AIX, which is an IBM platform. We also use it for the value-adds that Rubrik brings, including Live Mount.

We are on version 5.2 right now. We upgrade every little while. The version of the appliance is the r500 series.

Our environments are virtual and physical. We don't protect anything in the cloud currently.

Rubrik protects AIX versions 6 and 7, then primarily Windows and Linux hosted on VMware vSphere. We also do some standalone Linux and Windows boxes. As a subset of the Windows, we protect a lot of SQL Server databases. We do some IBM databases as well, but primarily SQL Server on Windows.

How has it helped my organization?

We like that Rubrik is SLA-based. Instead of us defining specific policies to specific servers, we create the SLAs which are kind of the foundation of your backup strategy. We then assign objects, servers, databases, or whatever we're protecting to an SLA. The SLAs work well, as in, they do what you expect, which seems intuitive. However, coming from our previous backup solution, backup software and intuition don't always go together. So, we are very happy.

What is most valuable?

Their Live Mount technology uses Rubrik as storage, while using our Cisco UCS Blades as compute for rapid restores of backups, which is really awesome. That is one of the biggest value-adds that Rubrik provides. It saves time as well as being easy and works well. Our previous backup solution restores were cumbersome, time-consuming, and labor intensive to do. They required a lot of validation. With Rubrik Live Mount, you can restore a system in well under a minute, whereas it would take up to hours in the past.

Live Mount is where we do the majority of our big recoveries, unless it is a file recovery. A file recovery takes a few minutes to restore to where the file in the event a file was accidentally deleted by a user, etc. There has been at least a 90 percent reduction in recovery time based on our previous solution, from the need to recover something to when it's actually recovered went from hours to minutes.

We really like their SQL tools around SQL Server as well as the ability to do transaction log backups and restore to a point-in-time based on those transaction logs. We also like the restore options: restoring in place or mounting a database to another server. Their toolset around SQL Server works really well.

We like the web interface a lot. It is simple, but powerful.

We like the solution’s archival functionality. We currently archive offsite to an NFS store in one location and a cloud S3 location for some other objects. We have been happy with the way that both of those work.

We have used their search, which is powerful.

What needs improvement?

I would like to see Rubrik better integrate with Microsoft Active Directory. Instead of just backing up a full domain controller, I would like the solution to have Active Directory object knowledge so we can restore specific objects in Active Directory versus restoring the whole domain controller. 

For how long have I used the solution?

I have been using this solution for about two and a half years.

What do I think about the stability of the solution?

We are happy with the stability. As far as the stability of the solution, like the software itself, it seems like it has been good. Obviously, it is not perfect, but we have been happy with the upgrade cadence and software release cadence that Rubrik has released with stability fixes and/or bug fixes.

As far as the company goes, they had probably more questions a couple of years ago, but now it seems like Rubrik is one of the big players in the data management sphere, and it doesn't seem like the company is going anywhere, at least as far as we know, which is a comforting thing.

What do I think about the scalability of the solution?

We haven't had to do too much on the scalability front. However, the on-prem scalability makes sense. We are happy with it. We have currently an eight-node cluster on-prem, and if we needed to add more storage, we would essentially add another node or two to our cluster. So, we are happy with our options. We could scale from small to very large easily and with minimal configuration changes.

How are customer service and technical support?

We have been very pleased every time that we have had to contact their support. Their support has been really good. 

Which solution did I use previously and why did I switch?

We came from an old IBM solution that was complex. 

How was the initial setup?

The initial setup is straightforward. The hardware install and initial setup went very smoothly and quickly. 

The only issue, two and a half years ago, was that we didn't have a great recommendation on how to back up specifically large servers. There are two different ways that we could do it: 

  1. With a full VM snapshot.
  2. With a file set level, which basically goes through the server based on a filter and only backs up specific files. 

We initially did the file set method, even though we were backing up everything. That was not the most effective way of doing this. We reversed course and just started backing up everything via vSphere snapshots, which works so much better. However, we probably could have received a little better guidance initially on that front from the guy who came onsite to set the appliance up.

Initial setup, after the planning, was probably only about four hours before we started getting backups. It was about a full week before all the backups were complete. We have some very large file servers that we were backing up. Some of those took a long time to finish for that first full backup.

We switched from our previous backup platform. We just transitioned over to Rubrik, shutting off the backup of the old system one day, then starting to back up with Rubrik the next day. Because most of our servers or objects are in vSphere, our Rubrik integration with vSphere made this very easy.

What was our ROI?

The main thing would be the time savings for those of us in IT operations. In the past, coming from a complex backup solution that involved disk, tape, and rotating tapes, it ended up being almost a full FTE's job to manage and babysit the backup solution. We are down to under a quarter of an FTE. My manager says that it provided us with an FTE savings, and that frees us up to work on other more value-add things, because backup is not a huge value-add. It's necessary, and Rubrik has a lot of value-add features, but the backing up data isn't a value-add until you need it. So, we are saving between 35 and 40 hours a week.

It is like an insurance for when the inevitable happens. You don't know you need something until the minute you need it, then you need it right away.

What's my experience with pricing, setup cost, and licensing?

Rubrik is not the cheapest solution, but we've been happy with the time savings that we have seen. At least from what we have spent so far, we have been happy with the return on investment.

We did a trial of Polaris Radar, which is ransomware detection. We saw value there, but it didn't fit in our budget, at least for the fiscal year that we were working with it.

I don't think Rubrik Go was an option when we initially purchased this solution.

Which other solutions did I evaluate?

We evaluated an upgraded version of our IBM solution, because our version was old. We also evaluated Veem. We have been very happy with our selection of Rubrik.

What other advice do I have?

Definitely consider Rubrik if you value a simple, elegant, powerful backup tool.

We did a trial of Rubrik Polaris Radar, which automatically detects file changes that would be an indication of a ransomware infection. We were happy with that. In the event of ransomware, their cloud-based tool would detect it. Also, we would be happy with the way that we could recover. Thankfully, we have not had to put this in practice. We haven't had to recover from ransomware. However, in every test that we have done, we have been very happy with how it works and the concept of immutable backups. Once the data is backed up, it can't be changed. This is important for ransomware recovery, so we are happy with how this would work in the event that we would ever have to use it.

Rubrik's pre-built integrations or API support for integration with other solutions are some things that we would like to explore more in the future, other than just referencing some basic PowerShell commands or referencing the API through some basic PowerShell.

I don't have an example of where we had to recover something from a catastrophic failure, which is good. However, we have confidence that if we did need to, there would be a reduction in downtime because of their recovery features.

Biggest lesson learnt: We don't need to spend as much time managing backups as we used to.

I would rate this solution as 10 (out of 10).

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
SJ
Operations Analyst at Royal Bank of Scotland
Real User
Reduced our maintenance efforts, improving our productivity

Pros and Cons

  • "It has reduced our maintenance efforts. The amount of time and effort that would have gone in troubleshooting various issues related a data crash has been addressed by Rubrik. So, it has helped to improve our productivity. The data is being captured about our customers periodically that is secure and safe."
  • "The licensing cost is quite high. That is something that needs to be worked out, because so many times it happens that the team does not have the budget or there are other issues at that time. Cost has become an important factor in deciding whether to continue with the Rubrik solution."

What is our primary use case?

We have been mainly using Rubrik's backup and recovery solution for our microservice-based products, which we have for different trading applications. We have a trading application, where the customer makes use of any workflow through the GUI of the trading application. The request goes through our microservices server REST API. These microservices server REST APIs are sometimes using DynamoDB as a database solution.

Our applications are quite scalable and user-friendly. We wanted our database solution to be highly scalable. Since all the trades being carried out between customers are highly secure in nature and carry sensitive data, we wanted this in case there was some type of application crash due to a timeout or downtime. Our database should not crash and the data should not be lost. For that purpose, we needed to use Rubrik's backup and recovery solution. So, on a weekly basis, we take regular snapshots of our databases via Rubrik's solution in case of any downtime, especially during the week from Monday to Friday when trading is being done at a high peak level. At that time, we take snapshots. In case there are any issues, then we will simply roll back our database to the previous snapshot which we had captured.

We are protecting VMs. They are all virtual.

How has it helped my organization?

It has reduced our maintenance efforts. The amount of time and effort that would have gone in troubleshooting various issues related to a data crash has been addressed by Rubrik. So, it has helped to improve our productivity. The data is being captured about our customers periodically that is secure and safe.

Our entire team uses the Grafana application to monitor the response time of various API that we have in the application. Because we can restore our application to its normal state, gradually the graph of the downtime comes down for APIs. For Grafana plotting, we are using different error codes. We see in graph form if there are any spikes in the error code, for how long those spikes remain, and how much time it took for the spikes to go down their normal level.

What is most valuable?

From a security point of view, data is highly-encrypted using the Rubrik security solution. Therefore, we don't have to worry about any image/data loss or data leakage.

If there is any corruption of the snapshot, e.g., the target is corrupted while taking the snapshot, Rubrik is our faster option to have two snapshots: snapshot one and snapshot two. If there is some issue with snapshot two, then we still have the option to restore the data to snapshot one. In this way, we never lose the customer's trade data.

Rubrik's web interface is very user friendly and easy to use with all its navigation, e.g., it is easy to identify if you're looking for any help. So, the help features are there. The customer support feature is very nice. We are regularly using that. The alignment of all the fields of the platforms on the Rubrik GUI are very good.

Its archival functionality is very nice. On a regular basis, we snapshot our VMs and server logs. So, we keep archiving the logs and snapshots into Rubrik for archival functionality on a monthly basis. For 30 days, we maintain the snapshots of our data using the Rubrik archival functionality. Whenever we need to retrieve any snapshots that have been stored for the past one month, we can easily retrieve them. The retrieval process is also very fast from the archival function, and it doesn't take too much time.

For how long have I used the solution?

We have been using Rubrik for around three years.

What do I think about the stability of the solution?

In my experience of using Rubrik, once or twice it didn't work and the issue was resolved quickly. Otherwise, it is quite stable.

My colleague, my assistant, and I manage it.

What do I think about the scalability of the solution?

It is highly scalable. We can easily add more VMs to our configurations or Rubrik account. It also can easily take snapshots.

In-house users are around 25 to 30 people who are mostly from the DevOps profile: software engineers, the infrastructure team and release managers. Developers are also involved.

How are customer service and technical support?

We have received excellent customer support from Rubrik when addressing any of our queries, from time to time.

The technical support is very good. They are quite well-versed with the Rubrik solution, so they provide quick solutions to our queries.

Which solution did I use previously and why did I switch?

We were not previously using another solution.

We learned third-party backup and recovery solutions can be good enough to handle and exhaust all our requirements. Instead of starting to build a backup recovery solution from scratch, we explored outside our organization. Now, third-party vendors are very good and intelligent data recovery solutions are available.

How was the initial setup?

The initial setup was between an easy to medium difficulty level. To install the Rubrik application, we created an account, then specified the contribution of our VMs. The microservices took the most amount of time during the setup part. Later on, defining the duration and frequency at which we want the snapshots to be taken was easy. 

The setup took three to four days.

What about the implementation team?

A colleague and I deployed it. Whatever we couldn't do, we directly contacted Rubrik for that.

What was our ROI?

Due to this effective, faster backup and recovery solution, we are now able to focus on other creative tasks to meet our entire pipeline. So, we have seen ROI in terms of the improvement of productivity in our team. We save around one million dollars a year.

The solution has saved us 25 to 35 percent of our time.

The maintenance has been very quick and fast to retrieve our snapshot from the archival functionality. If you had to source for any data research query, then that used to take around one hour for one terabyte of data. Now, that has been reduced to 20 to 25 minutes. It takes less time for us to restore data as well as reduces recovery time. 

The downtime has been reduced. Downtime used to be around five to six hours. Now, it has been reduced to three to four hours. This reduction happened after two or three weeks.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is quite high. That is something that needs to be worked out, because so many times it happens that the team does not have the budget or there are other issues at that time. Cost has become an important factor in deciding whether to continue with the Rubrik solution.

The maintenance cost is low.

Which other solutions did I evaluate?

We also initially evaluated Cisco, Dell EMC, and Nutanix and found the Rubrik solution to be the most effective for our requirements. Almost all these solutions were equal. With the other vendors, the main problem was the customer support when we initially gauged those vendors, e.g., to get hands-on training to get a demo, then later on to follow up with their teams, the entire process wasn't smooth. However, with Rubrik, we didn't see this problem.

We are considering migrating our microservice stack from a VM-based solution to Docker-based solution. So, we are considering a Docker integration with Rubrik for the communication of our microservices with ModAPI of our solution. For that, we probably need a handshaking mechanism. For that purpose, we are considering the Rubrik security REST APIs.

What other advice do I have?

I would strongly recommend trying the Rubrik solution. Their solution is stable, scalable, and intelligent. It has cloud solutions for our backup and security needs.

We are not using the SLA-based policy automation feature of Rubrik. We might look at this in the future. Now, we have our own separate SLA-based automation tool.

We are using Polaris, but there is another team at my organization who handles governance and compliance.

They are in touch with our team to understand our entire integration, setup, architecture, how things have been done, and how Rubrik is helping us. The plan in the future is that certain teams will start using Rubrik in their application.

I would rate this solution as a nine (out of 10). 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,136 professionals have used our research since 2012.
Edward Poll
Head of IT Infrastructure at Cranfield University
Real User
Top 20
Lowers our overall management costs and provides single pane of glass management

Pros and Cons

  • "Rubrik is a faster unit from a hardware perspective. Things, like Live Mount, mean we can bring services back straightaway, then have them transition back into the live storage in the background. Because we can use Live Mount to do instant restores, a restore is now a five-minute job. Then, the rest of it is done in the background, rather than doing something for an hour before you actually get the restore back."
  • "I would like to see the entire Office 365 product suite backed up by Rubrik. For instance, they do SharePoint and Exchange online, but they don't back up Microsoft Teams. So, I would like to see more of the Office 365 suite added into their backup capabilities."

What is our primary use case?

We have it onsite and in the cloud. We also make use of their SaaS offering as well.

Primarily, we back up our VMware estate. We back up Azure VMs and Office 365 as well as some physical boxes.

We used to be on r348, so now we're on r6408.

How has it helped my organization?

Rubrik provides us with all our backup services: onsite backups, Office 365 Backups, and Azure Backups (IaaS).

We can now just point the solution at our virtual environment and know that we are protected. No longer do we have to manage backup jobs. The simplicity of the SLA-based policy automation means that we are just protected.

Rubrik sits alongside things, like the VMware SRM product, so we can use it in a PowerShell integration. We can test and verify our backups using the Live Mount functionality. That is saving us probably one or two days a month.

Rubrik is a faster unit from a hardware perspective. Things, like Live Mount, mean we can bring services back straightaway, then have them transition back into the live storage in the background. Because we can use Live Mount to do instant restores, a restore is now a five-minute job. Then, the rest of it is done in the background, rather than doing something for an hour before you actually get the restore back.

I have one man-day a week back across the team to do other more important jobs. So, it's not saving us money from that point of view. However, it allows my team to concentrate on the things that matter, rather than having to worry about the backup.

What is most valuable?

  • Backs up all our platforms. 
  • Its ease of use and single pane of glass management.
  • Performance. 
  • Lowers our overall management costs; we don't have to look after it anymore.

The solution's web interface is clean, simple, and easy to use.

Its archival functionality is great. We have used that from day one for Azure. The cloud backup was one of the key reasons to switch.

We use their predictive search. It is very much like your standard, usual search engine type approach. You can type in simple English and get results back from that. The easier the interface is to use, then the more time is saved in other peripheral tasks.

What needs improvement?

I would like to see the entire Office 365 product suite backed up by Rubrik. For instance, they do SharePoint and Exchange online, but they don't back up Microsoft Teams. So, I would like to see more of the Office 365 suite added into their backup capabilities.

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

The stability is fantastic. We have not had any downtime. We have not had any issues with it at all. It has been good and stable.

What do I think about the scalability of the solution?

We have not had to scale too far. We have six nodes at the moment and are capable of going to 32 nodes, if we need to. We don't really make use of that scalability, but I know other customers who do. I would be quite happy to scale it, if we need to.

There are six people who know how to use Rubrik at Cranfield. This is my systems team: cloud engineers and systems admins. 

How are customer service and technical support?

We used the support services a couple of times early on, because we were quite early adopters. They were fantastic. When you speak to support, you get an engineer who knows what they are doing straightaway. There is no multi-tiered support, so you get someone very quickly who knows exactly what your issues are. Nine times out of 10, we have had a resolution extremely quickly.

After the first month, we did not really use support because the solution worked fine. So, we used support early on, and they were great. Since then, we have not had to use support, which is even better.

Which solution did I use previously and why did I switch?

Before we had Veeam, we were with Dell EMC Data Domain storage.

We previously were a Veeam customer. With Rubrik, we could replicate directly into Azure. That released the operational costs of having a third-party hosted solution offsite. We have been able to remove that, managing it directly in Azure.

How was the initial setup?

From Rubrik being delivered to it ingesting backups, it took about an hour. To get it out of the box, racked, configured, and ready to go was simple. To be perfectly honest, we have probably never used a product that was as simple as it to deploy.

We had a two-week window set to migrate our backups from the old system into Rubrik. Instead of it taking two weeks, it ended up taking three days, which saved us time tremendously.

What about the implementation team?

They were two IT systems administrators involved in the initial setup and deployment. I have a general team of cloud engineers who do the storage, cloud, and virtualization.

What was our ROI?

Managing backups, we have saved about 85 percent of the time from our previous solution.

We removed a software product, then removed the servers. We did not have to support servers nor storage arrays that it runs on, having a single platform to do everything. That led to TCO savings.

With our old service, managing the whole environment was about a day a week per person. Now, we are lucky if it is five minutes a day. From a complete solution and backup relation, we are saving 85 to 90 percent of our management time.

Return on investment primarily goes back to time savings. It allows my guys to spend time doing things that I need them to do rather than babysitting quite a labor-intensive backup service.

What's my experience with pricing, setup cost, and licensing?

Originally, we bought the units on perpetual licenses. Now, we have switched to Rubrik Go. I think the Rubrik Go subscription is a better model, where it is based on your onsite environment and you consume what you use.

Going to subscription makes it more affordable because then the university does not have to find so much capital to spend upfront. Knowing that we are entering a deal for a number of years with fixed yearly payments allows me to manage budgets better.

Which other solutions did I evaluate?

We looked at Veeam with Data Domain, Cohesity, and NetApp. We looked to do it all with Microsoft Azure Backup services. However, the only one that really fit our environment and had the vision for what we were trying to do was the Rubrik solution.

Cost and complexity are probably the main reasons as well as the flexibility of the service that we can get. So, we are on that public cloud journey where services are moving between on-prem and the cloud. Rubrik offered us those enablement services. It allowed us to do the transition pieces that we needed or still need now. So, it was an all in one feature set. At the time, their vision and direction matched our vision and direction.

What other advice do I have?

Make sure you know your environment, so you know what you are putting in it before you start. It really does do what they say it does. The real takeaway is just make sure that you are aware of their products and capabilities, and that you can match them appropriately to your environment.

We haven't had any events of ransomware that required us to do that restore. However, we also have Polaris Radar in place to help us detect ransomware anomalies as well as Polaris Sonar that we use for compliance and malware detection. We have used Polaris for reporting on metadata, but not to extract it anywhere else.

Polaris hasn't necessarily changed our approach, but it has given us extra reassurances around key factors, like governance, compliance, ransomware activity, and cloud mobility. Whilst we have our internal policies and procedures in place, it is a tool that effectively is scanning our entire environment, helping to alert and bring issues to the fore if we have any of those problems.

We use the API to automate some of our processes, but we don't have it integrated into any of our other products.

I would rate this solution as a nine (out of 10).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Grant Hendricks
Systems Architect at Cardtronics
Real User
Top 20
Extremely easy to use and very versatile

Pros and Cons

  • "The ease of use is the most valuable feature. It is a very simple system compared to just about any other back up technology. It is extremely easy to use and very versatile."
  • "They have what's called an organization which means different groups of access to Rubrik, but the alerting only goes to the admins. My suggestion to Rubrik is to make sure that the separate organizations or groups of users get the appropriate alerting."

What is our primary use case?

Our use cases are for backing up all critical databases on our SQL servers. It also backs up critical virtual machines in our VMware environment.

How has it helped my organization?

The most specific reason why Rubrik is a step above just about everyone else out there is that it's cutting edge. With Live Mount I can instantly spin up a server for backup in less than two minutes. It takes 10 minutes to backup and it also takes under a few minutes to recover. With Avamar, these would take an hour or more.

What is most valuable?

The ease of use is the most valuable feature. It is a very simple system compared to just about any other backup technology like Commvault or EMC Avamar. It is extremely easy to use and very versatile.

What needs improvement?

They have what's called an organization which means different groups of access to Rubrik, but the alerting only goes to the admins. My suggestion to Rubrik is to make sure that the separate organizations or groups of users get the appropriate alerting.

For how long have I used the solution?

I have been using Rubrik for six months. 

The hardware is on-premises and also replicates to the cloud. It's a backup appliance but that appliance has software on it. We are also utilizing a software version at another data center where we're not going to install the hardware. And it also tiers to the cloud.

What do I think about the stability of the solution?

Rubrik seems rock-solid to me. We haven't had that many issues, we're able to backup and recover things a lot faster. We haven't had that many support tickets as opposed to other solutions.

What do I think about the scalability of the solution?

It's very scalable. You're able to add additional controllers and also add storage on the file. It's also expanding their Polaris, which is their online software manageability portion. That, in their future release, will allow us to manage all of our Rubrik clients at all of our data centers which is excellent for scalability.

We have around 20 users. The majority of those are our database administrators. They are allowed access to database servers, so they can do their backups, manage backups, and recover backups. A handful of people in the U.S. and Canada are the backup administrators. The overall maintenance works on the machines to backup schedules and recovery.

For the maintenance, you can do it with as little as one person per site. We have five to 10 people for both Canada and U.S., which is five data centers.

My role is to design and implement this technology. Our systems administrators who manage the VMware environment would be the ones that would handle the day to day with the Rubrik backups and recovery.

We're in the process of replacing all the old backup technology with this. We're looking at roughly 300 virtual machines per data center. So we're looking at an environment that is probably 3000 virtual machines. The database count for all of those is probably in the hundreds. It's pretty significant. We have around a 65% adoption rate. 

How are customer service and technical support?

Rubrik has the best vendor support that I've dealt with. They're probably the best. They're the most knowledgeable, they're the most respectful, they call a lot better, they will follow through to the end. Not like with VMware.

Which solution did I use previously and why did I switch?

We used Commvault in Canada and in the U.S. we had Dell EMC Avamar.

We switched from them because of the cost of ownership. The complicity of Avamar, the fact that Avamar constantly had software and hardware errors that had to be dealt with support, and the fact that Dell EMC support is horrendous made us switch. They would not take ownership of an issue and work it through to the end. They'd give us a one-word answer. It was a nightmare.

There are not very many pros, as far as staying with the Avamar solution. It's old, it's outdated, it's slow, and it only half works. It's extremely expensive. It takes forever to restore. There isn't a pro to keeping the old solution.

I didn't use Commvault that much. That was our UK team or our Canada team. I couldn't give too many details. I know that it was an older solution as well, and I know that they were having issues with it.

How was the initial setup?

Versus any other solution, Rubrik was a lot simpler to configure. The first system was up, on the network and configured and ready to backup in under 20 minutes, versus multiple days of configuration with another solution.

What about the implementation team?

We used Rubrik and we also used one of our vendors for the deployment. Rubrik was very knowledgeable and knows what they're doing especially because it's pretty new to them. We had to bring on Rubrik resources, but Rubrik is an excellent company to support.

What was our ROI?

We have seen ROI. The cost is much cheaper. It's also because I was able to recover three machines in 15 minutes versus nine hours.

What's my experience with pricing, setup cost, and licensing?

Anyone who's using Rubrik or any solution is to do a POC, or a proof of concept, that is key. If you can do a proof of concept and you can put the device on your environment and test it, it would justify any costs that Rubrik will be asking for that product.

Which other solutions did I evaluate?

I believe we looked at Cohesity. There's a couple of other EMC solutions. Their latest, IPDA, is their latest Avamar solution. It's an integrated Avamar. It also was not appealing. It was expensive. And it had the same complicity and the same slowness the old system had.

Cohesity wasn't an instant recovery, like Rubrik. That was the main issue. Live Mount is one thing that I think customers will find a blessing. It gives you the ability to just spin up a machine that's already been backed up instantly on your network. No one else can touch that.

What other advice do I have?

My advice would be to work closely with their personnel to implement it. For a large organization like ourselves create an internal project with a project manager.

You can have different departments and teams work together on implementing the different systems from the old backup solution to the new backup solution because you will have to have different teams working in cohesion to change that over.

The biggest lesson I would say I've learned using Rubrik would go for any new technology. Make sure to do a proof of concept with another vendor at every device and build a test plan, a project on how you want to test that product and put it through all the different tests. Ask: how fast does it back up, fast does it recover, how easy is it to use, what is their support department like?

I would rate Rubrik an eight out of ten. Their product is getting better. There are still some things that they need to polish off. In comparison, I would give Avamar a two out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mike  Zukerman
Sr. Cloud Systems Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Saves us time managing backups and improves our team's overall productivity

Pros and Cons

  • "It has also saved us time managing backups. It's pretty stable. So it sends us a report if something goes wrong, then you get a report. You don't really need to manually monitor this software over time. If something happens, you'll get an error and you'll get an email notification and then address it. We found the product pretty stable if it's configured correctly. So it has reduced management time."
  • "The Polaris piece could use improvement. When you get a report and you have events that are suspicious, you cannot drill down and find out why it's suspicious. You only know it's suspicious, but you don't know the root cause. Other than that, everything works well."

What is our primary use case?

Rubrik is for ransomware and stuff like that. Rubrik Polaris is an application as a service. So it's in the cloud and the version is V 2021817-9.

Rubrik Backup and Recovery and Polaris also help in case of recovery to identify ransomware and vulnerabilities.

We use it to back up our virtual environment, which consists of VMware, and we have some Cisco HyperFlex appliances there. It's an all-in-one appliance for storage.

We just actually started using Polaris just a couple of weeks ago. We primarily use it for reporting. We are not using Polaris for backing up cloud environments. We don't use Rubrik to backup our cloud environment.

How has it helped my organization?

Rubrik has reduced the time spent on recovery testing with recovery principles, especially the environments. It's hard to say how much it has reduced the time it takes to recover because if it's a single file, it's just faster to do it with Rubrik because it's easier. If it's a VM, it's pretty much almost instant recovery. On average it's three to five times faster.

It has also saved us time managing backups. It's pretty stable. So it sends us a report if something goes wrong, then you get a report. You don't really need to manually monitor this software over time. If something happens, you'll get an error and you'll get an email notification and then address it. We found the product pretty stable if it's configured correctly. So it has reduced management time.

Downtime for our production data has also been reduced because the recovery speed is faster and our outage is shorter. So we found that it definitely does improve our uptime for our production data. It has improved uptime 20 to 30%.

Our team's overall productivity goes faster and it's improved because we need less management. People can concentrate on tasks other than just babysitting data.

We get very good reporting in Rubrik, also. You have very good visibility into your backup. You can also define different levels of backup, for example, image-based backup. Live Mount is also a good feature to get recovery. 

What is most valuable?

It allows for easy integration. We use NetApp, so it integrates with NetApp snapshots. It is very easy to set up and start backing up. You don't need to do custom configurations. It's simple and straightforward compared to traditional backup solutions. It's easy to adapt the user interface and easy to navigate. It has good reporting. It also has nice monitoring. My dashboard is also very good.

The SLA-based policy automation is a good way to create different policies, such as retention, frequency of backups, or retention of backups based on the data owners' need for protection. We create different SLAs based on our requirements for data. And then when we need them, we find the appropriate SLA and just attach them to this SLA which makes it easy. You don't need to create a policy for each resource. You basically group your resources under the SLA.

The Archival feature is very good. Rubrik requires you to have at least one local copy on the Rubrik break, but then you can archive either to basically any storage. They also integrated clouds like Azure and AWS, where you can archive to a different tier. So you can apply archiving to F3 for something that you may need for faster recovery.

We, fortunately, didn't need to use Rubrik for ransomware. We also own Rubrik Polaris Radar, which creates a report and looks into our environment and any suspicious activities that could be related to ransomware so we can check right away. And if it's a real vulnerability, we can address it in a timely manner. We didn't have to do anything to recover from ransomware yet, but I feel like we are better protected now with Rubrik Polaris Radar.

What needs improvement?

The Polaris piece could use improvement. When you get a report and you have events that are suspicious, you cannot drill down and find out why it's suspicious. You only know it's suspicious, but you don't know the root cause. Other than that, everything works well.

What do I think about the scalability of the solution?

Scalability is very good. As your need for backup capacity increases, you just add more to the same cluster. So it's all managed from one interface. You don't need to manage each process separately. It's easy to scale up. And you can replicate to the outside. 

Our environment is about 150 terabytes.

How are customer service and technical support?

I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's very good.

Which solution did I use previously and why did I switch?

I use a lot of different backups. For example, NetBackup from Symantec. The main difference between that and Rubrik is that Rubrik is policy-based, so it's easy to apply.

NetApp is very hard to configure. You would need a full-time employee just to manage and configure backups. With Rubrik, it's pretty much plug-and-play, so that's a big difference. And it works both in a physical and virtual environment, so that's another advantage.

How was the initial setup?

The physical installation of appliances takes one day. And then configuration takes maybe another day but it also depends on how many data sources you have and if your policy is defined in advance. Sometimes we have to wait for data owners to define the requirement for backing up. Within one, two days, you can set it up and get it going.

What was our ROI?

The safety of our data is the main concern. We don't see a direct return on investment, but having our data protected is peace of mind. If it's lost and you can recover it quickly, it's a big value. So it's hard to value a return of investment on the backup software until you do a big restore. We do some small restores, and so far we see the value of the program.

What's my experience with pricing, setup cost, and licensing?

The product is not cheap, the pricing is pretty high. The product is good, but the price could be lower. I wish it would be lower so we could back in more stuff. I wouldn't say it's great value as far as price is related.

We use the Evergreen Subscription Purchasing Program.

What other advice do I have?

I think Rubrik is a very good backup solution. The only thing is that it's not cheap, but it is easy to understand and implement with great support. It's more expensive, but you don't need that many man-hours to work on your backup solution. It equates with some other product pricing, but I would recommend it. It works well, it's pretty reliable, stable, and easy to use. I don't see any negatives in Rubrik, only positives. They work to improve the product constantly as well. 

I would rate Rubrik a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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JH
Senior Systems Manager at a construction company with 1,001-5,000 employees
Real User
Driving Automation With Rubrik's API-First Architecture

Pros and Cons

  • "The solution’s ransomware recovery, from a security perspective, is one of the biggest features of the product. We don't have to worry about the operational complexity of air-gapped backups and can rely more on the immutability approach. It is a highly valued feature in this solution."
  • "There is room for improvement through a further extension of their Office 365 backup platform. In addition, it's still a bit cost-prohibitive to backup NAS. Those would be the two primary areas for improvement."

What is our primary use case?

This project initially started out as a replacement for our legacy backup system, IBM Tivoli, which was backing up our VMware environment. Since our environment is almost entirely virtualized, protecting those assets was the primary goal. We also knew that we wanted to get to a state where our backups were protected against ransomware via immutability or air gapped backups, which we've now accomplished with Rubrik.

Shortly after the initial deployment, we realized the full capabilities of Rubrik. We are utilizing Rubrik's backup integration with Oracle databases and SQL databases. There are several other business critical applications, like Tableau, that are also being protected via  Rubrik.

Due to Rubrik's ability to execute in protecting our on-premises assets in the data center, we decided to utilize Rubrik's Office 365 and AWS Cloud Native solution to protect our data in the cloud.

How has it helped my organization?

The SLA-based policy automation has streamlined our data protection operations. We have moved away from backup windows and moved to letting the SLA policy actually determine when is the most efficient time to do backups. We apply the SLA based on business rules to certain artifacts or entities within our environment and let Rubrik run with it. It has been extremely efficient and has cut down on the operational overhead of managing backups.

In addition, we have absolutely seen a reduction in the time we spend on recovery testing. We have automated the validation of backups for our tier-one assets using Rubrik's API.

We're seeing about a 62 percent TCO savings and 90 percent management time savings since switching to this solution. And we've reduced the data center footprint, which comes with operational overhead, by 75 percent since switching from Tivoli.

Since acquiring Rubrik's Polaris GPS offering, we have further increased our productivity by utilizing SLA policies that extend across clouds and multiple on-premises data centers.

What is most valuable?

It's hard to specify a feature that is most valuable. The overall architecture is where we find the most value. Having an API-centric approach has allowed us to utilize a lot of automation to trigger the capabilities of Rubrik. This helps us minimize the operational overhead of managing and restoring backups. We have integrated Rubrik with our ticketing system and have some custom triggers to present Dev/Test environments from Rubrik to our development team.

The web interface is extremely intuitive and, with recent changes to the API, it has become more responsive than it was when we initially implemented the product two years ago.

We love the archival functionality and we utilize it a lot. We archive out to Azure Blob Storage to have an additional layer of protection and extend SLA times.

From an information security and business continuity perspective, the solution’s ability to recover from a breach, is one of the biggest features of the product. We don't have to worry about the operational complexity of air-gapped backups and can rely more on the immutability approach. It is a highly valued feature in this solution.

What needs improvement?

At the time of this review, Rubrik is still missing several components to their Office 365 backup offering. These ideas have been voiced to Rubrik and their product management team.

It's been our experience that when our ideas are surfaced to Rubrik, we are brought into a feedback session with Rubrik's product team. We now view Rubrik as a partner in our business continuity and disaster recovery strategy.

For how long have I used the solution?

We've been a customer for 4 years.

What do I think about the stability of the solution?

The stability of the Rubrik solution has been extremely solid. In the 2 years we've owned the solution, we've had no downtime because of hardware or software failures.

What do I think about the scalability of the solution?

The ability to just attach additional bricks to scale-out capacity is great!

How are customer service and technical support?

Rubrik's tech support is amazing, which is yet another differentiator with this solution.

Which solution did I use previously and why did I switch?

Before Rubrik we used IBM Tivoli; however, we could never get Tivoli successfully tied into VMware. Tivoli's snapshot technology was a continual failure, and even with the support of IBM, we could not get it working without it causing infrastructure issues to our VMs. This left us in a state where we had no confidence in the ability of the product to actually execute backups or restores.

How was the initial setup?

The initial setup was extremely straightforward. The install took place one afternoon and included an upgrade. Within three hours we had our VMware environment tied in, SLAs configured, and we were prepared for the initial round of backups that were going to take place over a weekend. By Sunday morning, we had our entire infrastructure protected by Rubrik.

What about the implementation team?

There were two people directly involved in the implementation, Rubrik's pre-sales engineer and one of my engineers.

What was our ROI?

We have 62 percent TCO savings.

What's my experience with pricing, setup cost, and licensing?

Rubrik Go was not available when we initially acquired the solution; however, as we look to further investments in Rubrik, we plan on executing with their subscription model.

Outside of extending into the SaaS platform with Office 365 and Cloud Native offerings, there have been no additional costs.

Which other solutions did I evaluate?

We looked at Veeam and Cohesity

With Veeam, it seemed like they were stitching solutions together to provide the single platform. Also for several reasons, we did not want to write our backups to the same storage array as our production system. These two factors quickly eliminated Veeam.

Cohesity was positioning themselves not only as backup solution, but also as secondary storage offering. We quickly determined that Cohesity was not as intuitive or as simple in their backup approach, which eliminated them as one of the products we were considering.

We felt it was the best strategic decision going forward to choose Rubrik since their engineers were solely focused on solving backup and their solution was the simplest and most intuitive to manage.

What other advice do I have?

The biggest lesson I've learned throughout our time using Rubrik is that the investment in simplicity, has proven to be extremely valuable.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
GeorgePickersgill
IT Infrastructure Engineer at Shakespeare Martineau
Real User
Provides us with reliable backups and removes the onus of checking that backups run

Pros and Cons

  • "I would rate the solution's web interface at eight out of ten. It's just fantastic and intuitive. It's so easy to use. I've never done any formal training on Rubrik, but I was able to quickly come to grips with its capabilities."
  • "We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help."

What is our primary use case?

We use it as a backup for our memory store. It protects virtual and physical environments for us, all on-prem. The applications being protected include VMware VMs, Microsoft Exchange, Microsoft SQL, SharePoint, our file services, and operating systems.

How has it helped my organization?

The backups are a lot more reliable. That's the core headline. It's taken the onus off making sure that backups run and making sure that we're protected. It gives us time to work on other things proactively. It's a very reliable solution. Our technical team has benefited from it in terms of both time and capacity.

Rubrik has absolutely reduced the time we spend on recovery testing by about 75 percent. It has reduced the time we spend on managing backups by the same amount. The reduction in recovery time is even greater. It's in the Exchange and database stuff that we've really noticed the difference. It's so much easier for the guys in support to recover single files, so the reduction in recovery time is as much as 85 to 90 percent.

And because we've been able to recover more expediently, it has reduced downtime. We don't have a lot of downtime, but we know that there's a safety blanket there if we need it.

When it comes to overall productivity, the team isn't having to manage and check backups on a daily basis, so they're interfacing with our end-users or proactively checking other aspects of the infrastructure and making sure that they're running. That's what the positive effect is. Problems are being headed off before they start causing an impact. From the ITIL problem management perspective, that's fantastic.

What is most valuable?

The most valuable feature is the speedy restore. It helps in expediting RPOs and RTOs across our core applications.

I would rate the solution's web interface at eight out of ten. It's just fantastic and intuitive. It's so easy to use. I've never done any formal training on Rubrik, but I was able to quickly come to grips with its capabilities. That's a fantastic thing, especially for somebody who is just looking to adopt it, because they don't have to worry about training for their wider support function.

What needs improvement?

We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help.

For how long have I used the solution?

We've been using Rubrik for 18 months. We've got four Briks across two data centers.

What do I think about the stability of the solution?

The stability is fantastic. We rarely have to engage with Rubrik support.

What do I think about the scalability of the solution?

The scalability is also fantastic.

Which solution did I use previously and why did I switch?

I have used many other solutions throughout the years. This one just seemed to be quite refreshing at the time. It seemed to be the most cost-effective with the best support options.

We needed to protect our core applications and virtualized environment, which is what Rubrik did.

How was the initial setup?

The initial setup was very straightforward. It was a solution in the box. We didn't have to complete much configuration, other than having the right port open on our destination servers and deploying the various agents. It was very easy to configure the vCenter connections and start backing up our virtualized environment.

The trickiest part was figuring out how crawler sits in there. We set up a standalone server for that and installed crawler there. I can recover an entire database and granular emails within 15 to 20 minutes, now that I've practiced.

We're having another one put in and the implementation strategy will be to upgrade the current Brik, have the new Brik upgraded to that version as well, plug it in and it will configure itself, essentially.

What about the implementation team?

We did it with our team and Rubrik support. The Rubrik team have been fantastic for the lifecycle of the product.

What was our ROI?

We have seen return on investment in Rubrik.

Which other solutions did I evaluate?

Veeam was also a front-runner in there, but there are a lot of horror stories about Veeam and Exchange backups. That affected the decision. Other differences between Veeam and Rubrik include the level of reliability and support as well as third-party support available from the vendor.

What other advice do I have?

Depending on the size of your environment, I would say go for it. This is a very flexible and reliable product, but I don't know how it would do in a large, enterprise-size infrastructure. I can't comment on that because I've never tested it.

The SLA-based policy automation is just another name for protection group. It hasn't really changed the game. It's just a logical way of grouping the things that you protect and making sure they're all backed up in a similar way. It's good.

I've tried some of the API from Rubrik, to automate the SQL resource, but it took a bit of a backseat. I've toyed with it a little bit, but not to the full extent of its capabilities. So far, the APIs seem fit for purpose. We have also looked into the Polaris SaaS-based framework for extracting metadata, from a risk perspective, but we haven't used it.

There are just 40 of us in IT and about 30 of us have got access to it. I don't think many of them interface with it on a daily basis. The only regular user is probably just one of the infrastructure guys. We use it as a backbone for protecting the data of 900-plus law firm employees.

On a scale of one to ten, I would rate this product at eleven. It is really good. We are a happy customer.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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JL
Network Specialist, Information Technology at a university with 1,001-5,000 employees
Real User
Top 20
Significant backup time savings, user-friendly, stable, and good support

Pros and Cons

  • "The web interface is user-friendly, clean, and it provides a good summary of what you're protecting at a glance."
  • "The reporting, in particular the customization of reports, needs to be improved."

What is our primary use case?

Rubrik has been our main backup and disaster recovery solution for two campuses.

We are using the hardware appliance, rather than the virtual solution. The environments that we are protecting are 99% virtual and just a couple of physical systems.

The specific systems that we protect are SQL, Oracle, ERP, and our wireless controllers.

How has it helped my organization?

We used to have to dedicate a full-time employee just to look at and manage the backups. After implementing Rubrik, we no longer need a dedicated person. It's user-friendly to the point where anybody can just look at it and figure what's going on.

The time we spend on recovery testing has been improved by up to 50%. Similarly, we have saved time in managing our backups. The savings in time for managing our backups is up to 50%.

Using Rubrik has helped to reduce our downtime by up to 50%.

What is most valuable?

The simplicity of the SLA design is the most useful feature. You just set it and you don't need to come back to it again or worry about it.

The SLA-based policy administration has helped us to adjust the workflow, saving us time. This is because what we have right now is that we set up an SLA based on what the appliance does; for example, it might be an SQL server or an application server.

The web interface is user-friendly, clean, and it provides a good summary of what you're protecting at a glance. It also shows you whether there are jobs running, or not. It is my daily task to look at the web interface to monitor our status.

We use the archival functionality and it seems to work fine. We don't see a conflict with it.

The integration with EMC Isilon works well and it's a really great idea to have Rubrik take the snapshot not just on its end, but on the appliance end, and be able to retrieve it.

We used the predictive search functionality and find that it makes things easier to do. We save a lot of time in trying to figure out whether we need to download a file first, or whether we need to unarchive it.

What needs improvement?

The reporting, in particular the customization of reports, needs to be improved. It should be more user-friendly and a little bit easier to do. The reports should be less dull, as they are a little bit too technical for management.

When upgrading the software, the data on the node being upgraded should still be accessible from the other nodes.

For how long have I used the solution?

We have been a Rubrik customer since 2017.

What do I think about the stability of the solution?

This product is very stable. Each time that we asked to do a backup job or a restore, it simply performs the command. We have not seen any compatibility issues.

There is no maintenance, except for security advisories that Rubrik recommends once in a while.

What do I think about the scalability of the solution?

We have not seen any limitation in the amount of data that we are backing up. Between two locations, we are backing up approximately 40 terabytes.

How are customer service and technical support?

The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and they will get an answer to you within that hour. Or, if you call, then someone will address your issue right away. 

Which solution did I use previously and why did I switch?

Previously, we used to have Dell EMC Avamar and we were running into a problem where the backup jobs would conflict with each other. Now, Rubrik does that for us and fixes it. Not only that, but we're uploading to Azure as well. This means that we didn't have to worry about that part and how to configure it. It can be a complicated process, but the Rubrik software made it simpler to do and easy to manage.

This is one of the reasons that we switched to Rubrik.

We also have EMC Isilon, and the backup jobs were taking far too long to complete. It would take days and with Rubrik, there was a significant improvement. I would estimate a 40% cut in the time required to complete a backup.

How was the initial setup?

I find the deployment process very straightforward. It was set up in just a few hours.

The process is basically to rack and stack, then assignment management and data VLAN to the Rubrik appliance.

What about the implementation team?

Three of us were involved in the initial setup. There was me, a colleague of mine, and a Rubrik engineer. The engineer from Rubrik was very professional, insightful, and answered all of the questions that we had about the product.

What's my experience with pricing, setup cost, and licensing?

As a technical person, I don't have the details, but from what I have heard, it can be expensive.

Which other solutions did I evaluate?

I did not personally evaluate other products but my colleague, who was handling the project, evaluated Veeam and Cohesity.

What other advice do I have?

Rubrik is fully-equipped in the sense that it is a full-service backup appliance. You can search, restore, perform backups, and you can live-mount.

My advice for anybody who is considering this product is to look at what type of appliance you have and check the compatibility. Review case studies or testimonials from customers who have that appliance to get their feedback on it, and then do a demo.

What I have learned from using this product is that when the appliance does throw an error, it's not typically Rubrik's fault because they do the API calls. It's on the appliance end, so you have to keep it up to date. This is from both a firmware and software perspective.

I would rate this solution a nine out of ten.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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