Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go.

You can push the agent with Group Policy, but it sometimes can be a bit tasking. That's one thing they need to improve on. A lot of companies have Microsoft as their environment. If you have a ton of computers, instead of having to go to each computer and push the agent, you can just use Group Policy to do the initial install and push the agent on all those computers. Once you have the agent, you can do whatever you need to do on the dashboards. So, they can improve a little bit on the IMSI, which is where you can write your Microsoft Group Policy. You can add that policy to push down the agents on all computers. So, that part can be improved a bit.

Their support could be better, but it is not bad. They only provide chat support. I don't mind the chat, but sometimes, it is hard to explain something without having to talk with somebody. 

They have partnered with SentinelOne for EDR, but it would be nice if they can add other options. SentinelOne is really good, but it would be nice to have something to compare with. The endpoint detection with SentinelOne was added just last year, but it would be helpful to have a second vendor with that.

There are too many products out there. What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need.

The tool needs to improve its customization of the user interface.