In terms of reliability and performance, it has a very low footprint. It doesn't overload the system. You don't even realize it is there.

Occasionally, the Take Control function, which is the one that allows you to remote into someone's system, breaks, which is a big problem, and then you don't know how to get on to your system to help the user, but that's not a common occurrence. Since I've been using it, probably two or three times, I couldn't connect through the Take Control function, which is not bad. I can't complain if it happened only two or three times in about seven years.

This solution is very stable.

I would rate the product's stability a seven out of ten since we face some issues in email integration from time to time. We use the solution 24/7.