The solution's initial setup process is easy. From what I remember, around ten years ago, it was like a two or three-day workshop where we set everything up. Then, we had another two days to migrate it from on-premise to the cloud, so it was relatively easy.

The initial setup of TOPdesk is easy. If you're familiar with it, you can change some settings yourself. However, if you want to make changes outside of the box, you'll need the help of a consultant or pay a few fees to implement certain features. 

The upgrades of the TOPdesk can take a day and the testing can take one week. The whole implementation took us approximately half a month.

I rate TOPdesk four out of 10 for ease of setup. The standard setup is straightforward, but it's hard to customize it for your company. You need some expertise to make changes to it. 

TOPdesk’s initial setup was complex.

The initial setup was quite straightforward. We were lucky to get a blank database that was already pre-configured from a consultancy company assisting us in setting up an ITSM system. From that point, it was simple. I can't really tell when starting from a totally blank TOPdesk database if it would be more difficult or not.

The time it took to deploy was approximately two days.

When you are deploying on-premises, you need assistance from DBAs or system administrators. Depending on their availability, it can take three days to have it up and running.

When you are using SaaS, deployment can be done within a few hours.

Most of the time is needed for implementing your procedures or incident management, and change management. You have to figure out all of the settings so that the product will fit your company. That will take more time.