Compare Informatica vs SolarWinds

Informatica Based on 68 reviews.	SolarWinds Based on 138 reviews.
Top Comparisons

Overview
Informatica Corporation is a software development company founded in 1993. It is headquartered in Redwood City, California. In 2006, Informatica launched its Informatica Cloud business. In 2010, the Informatica Marketplace was launched offering a data integration eco-system for Partners, Customers, Developers and Informatica to share and leverage data integration solutions. On April 7, 2015, Permira and Canada Pension Plan Investment Board announced that a company controlled by the Permira funds and CPPIB has signed a definitive agreement to acquire Informatica for approximately US$5.3 billion.	SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.
Sample Customers
Informatica Data Archive: Clopay Informatica Data Subset: Lowe's	SolarWinds Database Performance Analyzer: GSI Commerce, Liquid Digital Media, ProLogis, Indiana University
Popular Solutions
Informatica PowerCenter 12 reviews Informatica Cloud Data Integration 5 reviews Informatica MDM 5 reviews	SolarWinds NPM 13 reviews SolarWinds LEM 6 reviews SolarWinds Netflow Traffic Analyzer 6 reviews
Top Industries
Software R&D Company 35% Financial Services Firm 14% Comms Service Provider 10% Government 6%	Software R&D Company 26% Comms Service Provider 12% Manufacturing Company 8% Financial Services Firm 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hariprasad Sharma
Product Owner - Data Management at Maersk
How has it helped my organization?
The MDM solution is capable of integrating multiple systems, so it helped us to…
Read full review of Informatica Data Integration Hub »
Ricardo Pedro
Solutions & Achitecture Data Analyst Specialist at a construction company
What is our primary use case?
We are implementing our master data management integration solution. The idea is to have…
Read full review of Informatica PowerCenter »
Dataqual67
Data Quality Manager at a financial services firm
What is our primary use case?
Our primary use case for this solution is purely for data quality analysis.
How has it
…
Read full review of Informatica Data Quality »
Anonymous User
Interior Designer at a construction company
What is our primary use case?
We used Informatica Enterprise Information Catalog to find hidden data assets in our…
Read full review of Informatica Enterprise Data Catalog »
Anonymous User
Software Architect at a manufacturing company
What is our primary use case?
Our primary use case for this product is two-fold: Reporting- If the users want to…
Read full review of Informatica Cloud Data Integration »

Review 1 of 5

Demetrio Chuasieng
Sr Network Administrator at a recruiting/HR firm
What is our primary use case?
My primary use case for this is for monitoring router switches, and using the solution…
Read full review of SolarWinds NPM »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
What is our primary use case?
The primary use case for Solarwinds Virtualization Manager was it's ability to…
Read full review of SolarWinds Virtualization Manager »
MarkS
IT Analyst at Hawkbridge Consultants
What is our primary use case?
We use SolarWinds as a core tool to monitor our internal infrastructure.
What is most
…
Read full review of SolarWinds Netflow Traffic Analyzer »
Steven Khan
Infrastructure Monitoring Engineer at a tech services company
What is our primary use case?
Any customizable monitoring needed from process/service monitoring to performance…
Read full review of SolarWinds Server and Application Monitor »
Ishaq Siddiqui Mohammed
SOC Analyst at a maritime company
What is our primary use case?
We are evaluating the Kiwi Syslog Server to generate and collect logs. We are planning…
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Customer Service

Monirul Islam
Associate at a tech services company
I would give technical support a rating of 9/10.
Read full review of Informatica MDM »
Azhar Ahamad
Data Warehousing and Business Intelligence Lead at Bank of America
Customer Service: We've only had to contact customer service twice in 6+ years, and they were very good with their...
Read full review of Informatica PowerCenter »
Hariprasad Sharma
Product Owner - Data Management at Maersk
Tech support is good.
Read full review of Informatica MDM »
Hariprasad Sharma
Product Owner - Data Management at Maersk
Technical support is pretty good. It does take time. Some solutions are not fixed, but they have releases and updates...
Read full review of Informatica Data Integration Hub »
ChristopheFournel
Fondateur at Data Integration Consulting
I have developed a good relationship with the technical team and they usually assist me immediately whenever I have...
Read full review of Informatica Cloud Data Integration »
Hariprasad-Sharma
Product Owner - Data Management at Maersk
The technical support for this solution is good. They have a good mechanism for support and I haven't experienced any...
Read full review of Informatica Data Quality »
Dhaval Mehta
Master Data Analyst at a healthcare company
I haven't used the technical support.
Read full review of Informatica MDM »
Harish Visweswaraiya
Graduate Assistant
Customer Service: 3.5/5. Technical Support: 3.5/5.
Read full review of Informatica MDM »
Anonymous User
Business Intelligence Consultant at a tech consulting company
Customer Service: Excellent. Technical Support: Good.
Read full review of Informatica Data Explorer »
Anonymous User
Business Intelligence Analyst at a comms service provider
Customer Service: 3/10. Technical Support: 3/10.
Read full review of Informatica PowerCenter »
Anonymous User
Software Architect at a manufacturing company
We have our own team that helps us with support issues. I do not have any experience with the Informatica tech...
Read full review of Informatica Cloud Data Integration »
Anonymous User
MDM Customer Portfolio Manager at a pharma/biotech company
Customer Service: Overall it's very good. Once a point person was assigned by Informatica, all the issues were...
Read full review of Informatica MDM »
Anonymous User
Tech Lead at a tech company
I would give the technical support a rating of 2/5. Informatica doesn't provide on-call or technical support for AWS...
Read full review of Informatica Cloud Data Integration »
Suneel Mopuri
Integration developer at a tech services company
I rate tech support seven out of 10.
Read full review of Informatica PowerCenter »
Anonymous User
Director of Innovation & Development Department at a tech services company
Technical support is great. It's one of the reasons we really like them. When you compare support from IBM and...
Read full review of Informatica PowerCenter »
Reviewer8101996
PIM Data Administrator at a tech services company
I would rate the technical support a 10/10. They are very helpful and provide updates as and when needed.
Read full review of Informatica PIM »
Anonymous User
Sr technical consultant at a tech services company
Customer Service: 8/10Technical Support: 8/10
Read full review of Informatica Address Verification »
Anonymous User
DW Admin at a hospitality company
The technical support team is eager to help but the problems that we have faced were usually too complex. However,...
Read full review of Informatica PowerCenter »
Dataqual67
Data Quality Manager at a financial services firm
To be honest, we didn't really have any major issues yet but the technical support is good and they have a dedicated...
Read full review of Informatica Data Quality »
Anonymous User
Project Manager Oracle Applications at a tech services company
I rate support 8/10.
Read full review of Informatica Cloud Data Integration »
Anonymous User
Data Governance & Lineage Product Manager at a tech services company
The technical support is great and the team is very resourceful and helpful.
Read full review of Informatica Cloud Data Integration »
Anonymous User
IT Director of Data and Analytics at a marketing services firm
Customer Service: Excellent Technical Support: Excellent
Read full review of Informatica PIM »
Anonymous User
Senior Technical Lead at a tech services company
The technical support is excellent.
Read full review of Informatica Test Data Management »
Raffaele Panebianco
Software Engineering Team Lead
Good, response is fast and detailed.
Read full review of Informatica Address Verification »
Anonymous User
Technology Architect at Broadridge Financial Solutions
Technical support is good; also, we had engaged professional services during the application development.
Read full review of Informatica PowerCenter »
Anonymous User
Senior IT Application Specialist at a tech company
Customer Service: 4 out of 5Technical Support: 4 out of 5
Read full review of Informatica Data Quality »
Anonymous User
Solution Architect at a software R&D company
Technical support is stellar. The time zone can prove an issue, as their support is all in Pacific Standard Time (PST).
Read full review of Informatica Cloud Data Integration »
Anonymous User
Senior Manager Global Business Services at a tech services company
I would give the technical support a rating of 9/10. They are very good, once they are aware of the issues. However,...
Read full review of Informatica Cloud Data Integration »
Anonymous User
Informatica solution architect and Oracle Database Administrator at a tech services company
Informatica’s support for the entire platform is very good and this product is no exception.
Read full review of Informatica Test Data Management »
Anonymous User
Sr ETL Developer at a manufacturing company
Technical support was really helpful when we were setting up our servers and they responded fairly quickly to questions.
Read full review of Informatica Test Data Management »

Review 1 of 30

Christopher Good
Lead Network Engineer/Business Developer at a tech services company
Customer Service: Customer service has gotten a lot better. They recently revamped that area. Technical Support: Some...
Read full review of SolarWinds NPM »
Rajesh Bage
Server and Network Monitoring Engineer at ZS Associates
A number of times, I have contacted SolarWinds technical support. Depending the issue, sometimes they will just ask...
Read full review of SolarWinds NPM »
SoheylNorozi
IT Consultant at a tech services company
I normally get my support for this solution from the community. There are references available on the internet. I...
Read full review of SolarWinds Web Help Desk »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: The customer service experience was always top notch and I don’t recall ever having a bad...
Read full review of SolarWinds NPM »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network at a K-12 educational company or school
Customer Service: I have had very fast response times when dealing with customer service. Technical Support: I have...
Read full review of SolarWinds NPM »
Sherif Safwat
Network Engineer at a energy/utilities company
For more than seven years, I didn’t refer to the support team as I used to depend on myself to solve any problems....
Read full review of SolarWinds Server and Application Monitor »
Byron Anderson
Information Security Engineer at a cloud provider
Technical support is fantastic.
Read full review of SolarWinds NPM »
Anonymous User
System Administrator at a recruiting/HR firm
Customer Service: They have good customer service. Technical Support: They have good technical support.
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
Read full review of SolarWinds NPM »
Robert Browning
Systems Management at a media company
The quality of the support staff is exceptional and their dedication to improve the client’s installation is...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of SolarWinds NPM »
Anonymous User
Network/NOC Engineer at a comms service provider
Customer Service: Customer service is good. Technical Support: Technical support is very good.
Read full review of SolarWinds NPM »
Anonymous User
Network Systems Engineer at a financial services firm
I rate technical support everywhere from poor to great. Lately, it’s been getting better and better. But in the past,...
Read full review of SolarWinds NPM »
Anonymous User
Freelancer Information Security & SIEM Consultant at a tech consulting company
Customer Service: 0/10 as there were no knowledge base articles when I used it, and every new patch required customer...
Read full review of SolarWinds NPM »
Anonymous User
Founder Director at a tech services company
Customer Service: Customer service is fairly good. Technical Support: Technical support is good.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Manager of Global Data Center SAP Operations Team at a manufacturing company
Has been good, but for this product, we have not had any issues requiring assistance. Very easy to implement and use.
Read full review of SolarWinds Database Performance Analyzer »
TechHead126632
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer
Customer Service: At least an 8/10. Technical Support: At least a 7/10.
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a tech services company
Customer Service: 7 out of 10, compared to slow response time from Cisco. Technical Support: 7 out of 10
Read full review of SolarWinds NPM »
Anonymous User
Manager, Enterprise Monitoring at a healthcare company
In general, the technical support is great. Around new major releases, you do experience longer waits; and every so...
Read full review of SolarWinds NPM »
Solar677Winds
Head of Technology and Inspection at a transportation company
Customer support is quite complex.
Read full review of SolarWinds Netflow Traffic Analyzer »
Anonymous User
Network Engineer at a comms service provider
Customer Service: 9 out of 10 Technical Support: 10 out of 10
Read full review of SolarWinds NPM »
Anonymous User
Sr. IT Infrastructure Specialist at a tech company
Technical support is average. Sometimes it took days to get responses and the responses were via email.
Read full review of SolarWinds NPM »
ITsecman67
IT Security Manager at oberig-it
We've never had to contact technical support.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Engineer
Customer Service: 10 out of 10 Technical Support: Any time I contacted support they were knowledgeable and fast.
Read full review of SolarWinds NPM »
Anonymous User
Networks Manager at a financial services firm
I would give their technical support a 7/10 rating. As their customer base has increased, they have been walking...
Read full review of SolarWinds NPM »
Sameer Gangan
‎IT Consultant at a consultancy
Technical support for this solution is good. We have had no problems with them.
Read full review of SolarWinds LEM »
Anonymous User
Subject Matter Expert at a tech company
I would give technical support a rating of 9/10. SolarWinds technical support has always been good to us. We have...
Read full review of SolarWinds Server and Application Monitor »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds LEM »

Review 1 of 30

Technical Support

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Informatica vs SolarWinds

How has it helped my organization?

What is our primary use case?

What is our primary use case?

How has it

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most

What is our primary use case?

What is our primary use case?