Compare Rackspace vs SAP | IT Central Station

Rackspace Based on 14 reviews.	SAP Based on 319 reviews.
Top Comparisons
SAP Cloud Platform vs. Rackspace Cloud [EOL] Compared 2% of the time.
Overview
Rackspace Inc. is a managed cloud computing company based in Windcrest, Texas, USA, a suburb of San Antonio, Texas. The company also has offices in Australia, the United Kingdom, Switzerland, Israel, and Hong Kong, and data centers operating in Texas, Illinois, Virginia, the United Kingdom, Australia, and Hong Kong. The company's email and apps division operates from Blacksburg, VA; other offices are located in Austin, Texas and San Francisco, California.	Information Not Available
Sample Customers
Rackspace Cloud [EOL]: 3D Capacity, Acquity Group, Axios Systems, Behance, Blastro, Dominos Pizza, and Sage.	SAP Cloud Platform: Siemens, Shell & Volkswagen, Still, EarlySense, Roche, National Football League, Heidelberg University Hospital, In Mind Computing, The Timken Company, OPAL, EnterpriseJungle, Groupe Danone, Accenture, T-Systems, Sailing Team Germany, Sloan Valve
Popular Solutions
Rackspace Cloud [EOL] 1 reviews Rackspace OpenStack 1 reviews	SAP BusinessObjects Business Intelligence Platform 9 reviews SAP ERP 9 reviews SAP SuccessFactors 9 reviews
Top Industries
No Data Available	Software R&D Company 28% Comms Service Provider 9% Manufacturing Company 9% Financial Services Firm 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RajbirSingh
Senior Enterprise Systems & Infrastructure Engineer at INTIGRAL
What is our primary use case?
It is a cloud associate that hosts our platform. One of our product applications are…
Read full review of Rackspace Cloud [EOL] »
MichaelHarber
Senior Technical Architect at a tech services company
What is our primary use case?
OpenStack was needed to integrate an eCommerce site's pictures with Akamai cloud…
Read full review of Rackspace OpenStack »

Review 1 of 2

Nurhan Özcan
SAP PO Team Lead
What is our primary use case?
My primary use case for this solution is to display the process in a graphical…
Read full review of SAP NetWeaver BPM [EOL] »
Mohammad Rakhis
HRIS Specialist at a energy/utilities company
What is our primary use case?
We primarily use this solution for Performance Management and E-Recruitment. In this…
Read full review of SAP SuccessFactors Learning »
Anonymous User
Managing Director at a consultancy
What is our primary use case?
We are using on-premises, but I have also done some research in the last six months…
Read full review of SAP HANA »
CSD174561
Chief of Systems Development at a non-tech company
What is our primary use case?
We're using it for accounting, materials management, and sales and distribution. We are…
Read full review of SAP ERP »
Nathalie Resin
SAP Business Consultant - Support at a consultancy
What is our primary use case?
Automatisation and optimisation of business processes using SAP Workflow. Makes the…
Read full review of SAP Ariba Invoice Management »

Review 1 of 5

Customer Service

RajbirSingh
Senior Enterprise Systems & Infrastructure Engineer at INTIGRAL
Tech support is very good, in terms of troubleshooting. It requires some custom integration setups and parameters for...
Read full review of Rackspace Cloud [EOL] »
Anonymous User
VP of Product at a legal firm
Customer Service: All of the marketing is about fanatical service but in practice it's very hard to live up to those...
Read full review of Rackspace Cloud [EOL] »
Anonymous User
Consultant at CBIG Consulting, SYDNEY
Technical support has been good, so far. I would rate them above average, but not super excellent.
Read full review of Rackspace Cloud [EOL] »
Anonymous User
Managing Director at a comms service provider
Customer Service: Top. Technical Support: Top
Read full review of Rackspace OpenStack »
Anonymous User
Gerente de TI at a construction company
I would rate the technical support at 10 out of 10.
Read full review of Rackspace Cloud [EOL] »

Review 1 of 5

Zjaen Coetzee
Data Management at BCX
We are using a third party for technical support. So far, their support is good.
Read full review of SAP NetWeaver »
Jose Osorio
e-Commerce Solution Architect at TATA Consultancy Services
Customer Service: Excellent. Technical Support: Equally excellent.
Read full review of SAP Hybris Commerce »
Shahid Latif
Business Intelligence Analyst at a engineering company
Customer Service: N/A Technical Support: N/A
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Owner at a tech services company
Customer Service: Very goodTechnical Support: Very good
Read full review of SAP ERP »
Anonymous User
Senior Managing Consultant at a tech services company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Sr Solution Architect, Data at a manufacturing company
Customer Service: Satisfied. Technical Support: Needs improvement as far as responsiveness.
Read full review of SAP Data Services »
Anonymous User
Technical Consultant at a consultancy
Customer Service: Very good expertise. Technical Support: Very good expertise.
Read full review of SAP Identity Management »
Anonymous User
Database Administrator/Application Manager at a financial services firm
I have never contacted tech support for help.
Read full review of SAP Crystal Reports »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP Master Data Governance »
Anonymous User
IT System Analyst at a tech services company
Their technical support is good.
Read full review of SAP SuccessFactors »
Anonymous User
Mobility Lead at a retailer
SAP Support is excellent with their support of this product. That being said, the product itself is slower than their...
Read full review of Sybase Afaria [EOL] »
Anonymous User
Director
Local teams always available, plus direct support from Walldorf if required
Read full review of SAP Data Services »
Anonymous User
SAP BI Systems Supervisor at a maritime company
I rate technical support so highly because of its being an old product.
Read full review of SAP Business Warehouse »
Anonymous User
System & Network Administrator at a tech services company
I think it depends on what you ask for. If they involve their dev team, then they can take a long time to get you a...
Read full review of Sybase Afaria [EOL] »
Anonymous User
Lead/Sr Ecommerce Developer at a retailer
Customer Service: It's great. Technical Support: It's great.
Read full review of SAP Hybris Commerce »
AppArch25
Applications Architecture at a engineering company
They have dealt with our issues well. The technical support is good.
Read full review of SAP ERP »
Anonymous User
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
A seven out of 10, because support engineers for BO should be coming from technical background. The consultants for...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Jam »
Anonymous User
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP IQ »
Anonymous User
SAP Application Specialist at a Consumer Goods
A lot of errors could not be solved by us and our implementation partner which forced us to not be able to go-live....
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Senior Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 6/10 because at the time I was using it, Sybase Turkey were short on staff...
Read full review of SAP IQ »
Anonymous User
Business Intelligence Analyst at a recreational facilities and services company
When I was first getting started I was sending emails to tech support and they were quick at getting back, so they...
Read full review of SAP Lumira »
Bigr67
Manager for BI at a manufacturing company
Their technical support is good.
Read full review of SAP BW/4HANA »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Principal Consultant at a financial services firm
I would rate technical support average to good.
Read full review of SAP SuccessFactors »
Anonymous User
Founder & CEO at a tech services company
I never use it because those folks don't even know as much about it as I do. However, if I encounter a bug, I will go...
Read full review of SAP Crystal Reports »
Anonymous User
SAP HCM and HR Consultant at a tech consulting company
7.5/10
Read full review of SAP HCM »
Anonymous User
SAP BW on HANA/BO Consultant at a energy/utilities company
It's good, and around three to four years ago, SAP’s technical support was not up to the mark. Now SAP it is reliable...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Director at a tech consulting company
I've never needed to use customer service/technical support.
Read full review of SAP Crystal Reports »
Anonymous User
BI Analyst at a tech consulting company
Customer Service: I have not used them. Technical Support: I have not used them.
Read full review of SAP PowerDesigner »

Review 1 of 30

Technical Support

No Data Available

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Rackspace vs SAP

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?