Compare Rackspace vs SAP | IT Central Station

Rackspace Based on 13 reviews.	SAP Based on 272 reviews.
Overview
Rackspace Inc. is a managed cloud computing company based in Windcrest, Texas, USA, a suburb of San Antonio, Texas. The company also has offices in Australia, the United Kingdom, Switzerland, Israel, and Hong Kong, and data centers operating in Texas, Illinois, Virginia, the United Kingdom, Australia, and Hong Kong. The company's email and apps division operates from Blacksburg, VA; other offices are located in Austin, Texas and San Francisco, California.	Information Not Available
Sample Customers
Rackspace Cloud: 3D Capacity, Acquity Group, Axios Systems, Behance, Blastro, Dominos Pizza, and Sage.	SAP Cloud Platform: Siemens, Shell & Volkswagen, Still, EarlySense, Roche, National Football League, Heidelberg University Hospital, In Mind Computing, The Timken Company, OPAL, EnterpriseJungle, Groupe Danone, Accenture, T-Systems, Sailing Team Germany, Sloan Valve
Popular Solutions
Rackspace Cloud 2 reviews Rackspace OpenStack 2 reviews	SAP BusinessObjects Business Intelligence Platform 20 reviews SAP Crystal Reports 15 reviews SAP SuccessFactors 14 reviews
Top Comparisons
Amazon AWS vs. Rackspace Cloud Compared 37% of the time.	Microsoft Azure vs. SAP Cloud Platform Compared 37% of the time.
Top Industries
Comms Service Provider 14% Media Company 11% Financial Services Firm 11% Transportation Company 9%	Financial Services Firm 18% Manufacturing Company 10% Energy/Utilities Company 6% Retailer 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Arben Qarkaxhija
Managing Director at a comms service provider
What is most valuable?: Networking (Networks, CDN) and Object Storage (CDN) • What needs improvement?: Pricing...
Read full review of Rackspace OpenStack »
Hafizur Rahman
Consultant at CBIG Consulting, SYDNEY
What is most valuable?: Image backup is a valuable feature. Even though this is a common feature, it is very...
Read full review of Rackspace Cloud »

Review 1 of 2

Giuseppe Platania
Enterprise Architect at a tech services company
What is most valuable?: Data modelling • How has it helped my organization?: Collaborative modelling • What...
Read full review of SAP PowerDesigner »
Dick Krijger
IT operations Manager at a manufacturing company
What is our primary use case?: Our primary use is for the cloud platform identity authentication, whereas this...
Read full review of SAP Cloud Platform »
ITArchitectMgr298
Project and IT Architecture Manager at a security firm
What is most valuable?: OLTP features Robustness Reliability • How has it helped my organization?: We...
Read full review of SAP Adaptive Server Enterprise »
Babji Talluri
Sr.SQL DBA at a tech vendor
What is most valuable?: SAP SMP/SUP was useful for developing services and syncing mobile packages. • How has it...
Read full review of SAP SQL Anywhere »
Noufal Hameed
Technology Lead at a tech services company
What is most valuable?: The column-based technologies (basically all the database for ITP) are used for SAP IQ. It...
Read full review of SAP IQ »

Review 1 of 5

Customer Service

Arben Qarkaxhija
Managing Director at a comms service provider
Customer Service: Top. Technical Support: Top
Read full review of Rackspace OpenStack »
MiguelFlores
Gerente de TI at a construction company
I would rate the technical support at 10 out of 10.
Read full review of Rackspace Cloud »
Anonymous User
VP of Product at a legal firm
Customer Service: All of the marketing is about fanatical service but in practice it's very hard to live up to those...
Read full review of Rackspace Cloud »
Hafizur Rahman
Consultant at CBIG Consulting, SYDNEY
Technical support has been good, so far. I would rate them above average, but not super excellent.
Read full review of Rackspace Cloud »

Review 1 of 4

Rosario Troise
Founder at a tech company
On a scale from 1-10: 7/10
Read full review of SAP SuccessFactors »
Kun Shu Pai
Senior Engineer
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP IQ »
Syed Fahad Anwar
Principle System Developer at a healthcare company
Customer Service: Customer service is good, and responses come within an acceptable time. Technical Support:...
Read full review of SAP Crystal Reports »
Faisal Nawaz
SAP HCM/SuccessFactors Consultant at a tech services company
SAP does its technical support very well.
Read full review of SAP HCM »
Liat Oren Wachs
Global Hris Leader , Senior Director at a tech services company
There is still need for improvement in the technical support; it is not ideal.
Read full review of SAP SuccessFactors »
Anonymous User
Consultant BI at a tech vendor
I rate them 9/10. Very good and very fast support from SAP.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Luis Campanha
Senior Consultant
I would rate the technical support at 8/10, as it is good but expensive.
Read full review of SAP Business Suite »
Anonymous User
Data Warehouse Manager at FLYERALARM
Customer Service: Difficult. There is a story that SAP received a list with 150 bugs in SAP BW in combination with...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
SAP BI AMS Lead at a Consumer Goods
You have to pay to get the good service. The really nice thing about is that tech support is performed across the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Business Intelligence Tools Administrator at a healthcare company
Customer support is spotty at best, and when they do get involved it has to be according to the support person's...
Read full review of SAP Crystal Reports »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira »
Anonymous User
IS/IT program manager at a energy/utilities company
Technical support is quite OK.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Angela Meharg
Founder & CEO at a tech services company
I never use it because those folks don't even know as much about it as I do. However, if I encounter a bug, I will go...
Read full review of SAP Crystal Reports »
Anonymous User
Senior Programmer - DB Mgt & Crystal Reports at a software R&D company
Terrible, if it wasn’t for the Google community there would not be any support at all.
Read full review of SAP Crystal Reports »
Anonymous User
Developer at a retailer
It's less than manageable, as since the closure of SAP offices which included the original development team of...
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Jam »
InfoSysMgr547
SAVP Accounting Information System Manager at a insurance company
Customer Service: It's the best. Technical Support: It's the best.
Read full review of SAP ERP »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
Anonymous User
Manager at a tech services company
There is a lot of information on SDN. For most of the issues we had, the solution was in SDN.
Read full review of SAP NetWeaver BPM [EOL] »
Anonymous User
Sybase Tower Lead - DBA CoE at a marketing services firm
Customer Service: It has been good, but more can be done in this area. Technical Support: It's good, 7/10.
Read full review of SAP IQ »
Anonymous User
SAP HCM and HR Consultant at a tech consulting company
7.5/10
Read full review of SAP HCM »
Don Meldrum
Business Intelligence Applications Team Leader at a energy/utilities company
Customer Service: Patchy. Depending on the product with the issue (eg WebI or Information Steward) the responses can...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
BI Analyst at a tech consulting company
Customer Service: I have not used them. Technical Support: I have not used them.
Read full review of SAP PowerDesigner »
AppArch25
Applications Architecture at a engineering company
They have dealt with our issues well. The technical support is good.
Read full review of SAP ERP »
Anonymous User
SAP Basis Team Lead at a manufacturing company
Customer Service: Customer service is poor. Technical Support: Technical support is poor.
Read full review of Sybase Afaria [EOL] »
Anonymous User
IT Consultant
Customer Service: Good Technical Support: Good.
Read full review of SAP Business One »
CSD174561
Chief of Systems Development at a non-tech company
We don't have problems with support. However, it's not as good as it used to be. In the past, they gave better...
Read full review of SAP ERP »
Anonymous User
Sap Success Factors Learning Consultant at a recruiting/HR firm
Technical supports gets 4/5.
Read full review of SAP SuccessFactors »
Anonymous User
Head of IT Technology Team at a mining and metals company
Customer Service: Good. Technical Support: Good.
Read full review of SAP NetWeaver Identity Management »

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Technical Support

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