ServiceNow vs SolarWinds

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
ServiceNow
Based on 134 reviews.
SolarWinds
Based on 172 reviews.
Top Comparisons
Overview
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.
Sample Customers
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Loom Systems: Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management: servicenow, TransAlta, NATS, Symantec
ServiceNow Discovery: York, National Grid, DXC Technology, experian, BEACHBODY
Librato: Moz, Stitch Fix, Slack, Nextdoor, Heroku, Mashable
SolarWinds NPM: Microsoft, Federal Express, Hewlett-Packard, and MasterCard
SolarWinds AppOptics: TraxoCovea Insurance BTE TechnologyDatarista
SolarWinds Server and Application Monitor: Andr. L. Riis AS, NetSuite
SolarWinds Pingdom: Spotify, MailChimp, Slack, Twitter
SolarWinds Web Help Desk: Instacart
SolarWinds MSP Manager: Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Popular Solutions
Top Industries
Software R&D Company
43%
Comms Service Provider
10%
Government
7%
Media Company
4%
Software R&D Company
35%
Comms Service Provider
14%
Government
7%
Media Company
5%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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