SolarWinds NPM Review

​Previously we were manually retrieving reports but with NPM it's automated.

Valuable Features

Monitoring and reporting are valuable features.

Improvements to My Organization

Previously with RTGS software we manually retrieved monitoring reports and checked downtime but with SolarWind NPM reporting is automatic and very good with auto email and message features and because of these great features even late at night or on the weekends our network team knows which link is down.

Room for Improvement

I faced a problem with GRE over IPSec tunnel traffic, it was not showing Netflow enabled traffic and without IPSec tunnel traffic Netflow was working fine.

Use of Solution

2.5 years

Deployment Issues

The latest issues I've encountered was the Netflow traffic issue I mentioned above.

Stability Issues

No issues with stability, if we follow the prerequisites properly.

Scalability Issues

No issues with stability.

Customer Service and Technical Support

Customer Service:

7 out of 10, compared to slow response time from Cisco.

Technical Support:

7 out of 10

Previous Solutions

WhatsUP Gold because of the scalability.

Initial Setup

It's a little complex for enterprise level installation.

Implementation Team

With Vendor team, 8 out of 10.

Pricing, Setup Cost and Licensing

Around $50,000 to $70,000 as a one time cost. If we add additional features then it will be an additional cost.

Other Solutions Considered

Yes, Manage Engine and Lancope StealthWealth.

Other Advice

It's the best solution on the market so far. I recommend adopting all the latest features in latest update.

Disclosure: My company has a business relationship with this vendor other than being a customer: My previous company was a SolarWinds Partner.
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