SolarWinds NPM Review

​Previously we were manually retrieving reports but with NPM it's automated.

What is most valuable?

Monitoring and reporting are valuable features.

How has it helped my organization?

Previously with RTGS software we manually retrieved monitoring reports and checked downtime but with SolarWind NPM reporting is automatic and very good with auto email and message features and because of these great features even late at night or on the weekends our network team knows which link is down.

What needs improvement?

I faced a problem with GRE over IPSec tunnel traffic, it was not showing Netflow enabled traffic and without IPSec tunnel traffic Netflow was working fine.

For how long have I used the solution?

2.5 years

What was my experience with deployment of the solution?

The latest issues I've encountered was the Netflow traffic issue I mentioned above.

What do I think about the stability of the solution?

No issues with stability, if we follow the prerequisites properly.

What do I think about the scalability of the solution?

No issues with stability.

How are customer service and technical support?

Customer Service:

7 out of 10, compared to slow response time from Cisco.

Technical Support:

7 out of 10

Which solution did I use previously and why did I switch?

WhatsUP Gold because of the scalability.

How was the initial setup?

It's a little complex for enterprise level installation.

What about the implementation team?

With Vendor team, 8 out of 10.

What's my experience with pricing, setup cost, and licensing?

Around $50,000 to $70,000 as a one time cost. If we add additional features then it will be an additional cost.

Which other solutions did I evaluate?

Yes, Manage Engine and Lancope StealthWealth.

What other advice do I have?

It's the best solution on the market so far. I recommend adopting all the latest features in latest update.

**Disclosure: My company has a business relationship with this vendor other than being a customer: My previous company was a SolarWinds Partner.
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