Compare TIBCO vs Zoho

TIBCO

Based on 190 reviews.

Zoho

Based on 174 reviews.

Latest Research

Buyer's Guide

TIBCO Spotfire vs. Zoho Analytics

March 2024

Zoho Analytics vs. TIBCO Spotfire

Updated: March 2024

Buyer's Guide

TIBCO Jaspersoft vs. Zoho Analytics

March 2024

Zoho Analytics vs. TIBCO Jaspersoft

Updated: March 2024

Buyer's Guide

TIBCO Jaspersoft vs. Zoho Analytics

March 2024

TIBCO Jaspersoft vs. Zoho Analytics

Updated: March 2024

Sample Customers

TIBCO Spotfire

Allergan, ASSS de Montreal, Avantium, Blue River, Bank of Montreal, Citibank, FrieslandCampina, Hellmann Logistics, Merck, Novartis

TIBCO Jaspersoft

Mosaic, Vander University, Telesoft, Entrust, Ericsson, BT, Groupon, John Hopkins, Puma

TIBCO tibbr

InterPortPolice, Thomson Reuters, Wingstop

Zoho Analytics

Suzuki, American Pacific Mortgage, KPMG, Air Canada, University of Michigan, BricozOr, WorldWide Express, The University of Melbourne, Novartis, SAIC

Zoho Creator

Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert

Zoho Cliq

GameVision, CRCC Asia, Purolite, FundsIndia, GPSS, europebet

Popular Solutions

11 reviews

11 reviews

10 reviews

30 reviews

12 reviews

17 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Educational Organization

62%

Computer Software Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mustofa Yonus
Cheif Specialist- Licensing Systems at Roads & Transport Authority
I use the solution in my company not as an engineer but as someone who currently operates at a managerial level. The...
Read full review of TIBCO ActiveMatrix Service Bus »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
Datamart is mainly used for data streaming. If you're looking to move charts or the stock market, move bars and...
Read full review of TIBCO Live Datamart »
GouravSuri
Software Engineer (L4) at Uber
TIBCO Scribe is used to do some out-of-the-box integration with some packaged products. TIBCO Scribe is a cloud...
Read full review of TIBCO Scribe »
Joshua Rule
Senior Integration Consultant at a computer software company
I use TIBCO Managed File Transfer in my company since it is a straightforward SFTP server useful for API.
Read full review of TIBCO Managed File Transfer »
Anonymous User
Lead Data Modeler - Enterprise Data Strategies and Services at a financial services firm
We're using the solution for reference data, master data management. To basically implement data governance around...
Read full review of TIBCO EBX »

Review 1 of 5

Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors

Read full review of Zoho Sprints »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
We get different requirements and use cases because most of our clients use CRM for their businesses.
Read full review of Zoho CRM »
Murali Sunkara
Investor at a computer software company
I primarily use Zoho and DocuSign for creating electronic signatures. For example, when I need to sign a...
Read full review of Zoho Sign »
Mohd Raza Raza
Account Executive at Savex Technologies Pvt Ltd
Zoho CRM is a flexible solution where we can add pipeline details.
Read full review of Bigin by Zoho CRM »
Wesley Welthgen
Owner at Lucracorp
We use the product to add new customers.
Read full review of Zoho CRM Plus »

Review 1 of 5

Customer Service

Lourens Janse Van Rensburg
Consultant/data engineer at A2zconsulting
I am a part of the tech team in my company, so I am responsible for providing technical support to my company's clients.
Read full review of TIBCO EBX »
Joshua Rule
Senior Integration Consultant at a computer software company
The solution's technical support is very attentive. I rate the technical support a nine out of ten.
Read full review of TIBCO Managed File Transfer »
Ray Ochieng
Integration Lead at a comms service provider
There's a case that I raised some time back and it took almost two weeks, with them telling me they took it to the...
Read full review of TIBCO BusinessWorks »
Abhijeet Rakh
Integration Consultant at Billennium
The technical support for TIBCO BusinessWorks is very good.
Read full review of TIBCO BusinessWorks »
Asad Ur Rehman
ERP Manager | Implementation Head at Tharsol
Back in 2017, I notified customer service and support of a reporting issue. The technician was kind and supported me...
Read full review of TIBCO Jaspersoft »
NarendraThota
Vice President of Technology Services at a computer software company
The solution’s technical support is good.
Read full review of TIBCO Cloud API Management »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »
Anonymous User
Business Analyst/Project Manager at a energy/utilities company
Customer Service: Customer service is excellent, quick to respond and knowledgeable. Technical Support: Professional...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Security Analyst
Customer Service: On a scale of 1-5, 0. They say the right things but don't deliver when it counts. I've given...
Read full review of LogLogic »
Anonymous User
Test Engineer at a healthcare company
I can't say; I have not reached out to customer service for Spotfire. However, there is an abundance of knowledge...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a tech company
I rate technical support 9/10 (very quick and good response, good level of knowledge).
Read full review of TIBCO Spotfire »
Anonymous User
Managing Executive at System Business, s. r. o.
It is a good forum.
Read full review of TIBCO Jaspersoft »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Mohamed AbdElHak
Integration support supervisor at EBC
I have used TIBCO support several times, and I had a good experience.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
IT Administrator at a transportation company
I rate the technical support a five out of ten. Though it is a stable product, if we have an issue with the product,...
Read full review of TIBCO BusinessWorks »
Anonymous User
Sr Technical Architect at a computer software company
While I haven't been in direct communication with technical support, we do have teams that are able to reach them if...
Read full review of TIBCO EBX »
Anonymous User
Data Architect at a pharma/biotech company
As our SI partner interacted and we did not interact directly with the TIBCO support we would not be able to comment...
Read full review of TIBCO EBX »
Anonymous User
Business Intelligence Lead at a transportation company
Excellent.
Read full review of TIBCO Spotfire »
RahulPatil1
Vice President at a financial services firm
The TIBCO BusinessWorks tech support is not very responsive. It's not that great. The tech support staff is not very...
Read full review of TIBCO BusinessWorks »
Javed Mir
Jaspersoft SME at na
I have contacted support a number of times for various reasons. For example, I contacted them with issues moving from...
Read full review of TIBCO Jaspersoft »
Anonymous User
Consultant (Analytics + Information management) at a tech services company
We haven't used the technical support facility.
Read full review of TIBCO Spotfire »
Samuel-Kwahene
Executive: Enterprise Integration Solutions at OneConnect Technologies
The technical support is fine. Initially, we try to solve an issue ourselves, if we can't we will go to the TIBCO...
Read full review of TIBCO Data Science »
Anonymous User
Senior Technical Architect at a tech services company
TIBCO's technical support is reliable and helpful.
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Software Developer at a marketing services firm
The technical support provided was terrible.
Read full review of TIBCO Jaspersoft »
Anonymous User
Sr. Data Scientist II - Information Research at a pharma/biotech company
Being a life sciences company, our support comes from Perkin Elmer rather than Tibco. They have provided us with very...
Read full review of TIBCO Spotfire »
Anonymous User
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »
Ramesh Shan
Vice President at Citigroup
Their technical support is very good.
Read full review of TIBCO BusinessWorks »
Anonymous User
Chief Technology Officer at a transportation company
The solution's technical support took a lot of time to assist us in the past. This was mainly due to the fact that it...
Read full review of TIBCO Cloud API Management »
Anonymous User
Assistant Manager at Allianz Malaysia
We rely on our vendor for technical support and have not been in contact with TIBCO.
Read full review of TIBCO Jaspersoft »

Review 1 of 30

Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
We get good support from Zoho India but it would be good if they can improve on the language.
Read full review of Zoho Projects »
AdnanNasir
Human Resources Generalist at EMumba
Customer service is excellent. They respond immediately and resolve issues instantly as well. Whenever I have a...
Read full review of Zoho Recruit »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Sometimes, we needed help from technical support. They would respond quickly.
Read full review of Zoho Desk »
AdemolaOlamide
Business Development Manager at Computer Learning centre
The technical support for Zoho CRM is good.
Read full review of Zoho CRM »
Poulomee Chatterjee
Head of Sales(Solutions) at Brane Enterprises Pvt Ltd
I did not contact Zoho's technical support. However, there are some people who have contacted Zoho's technical...
Read full review of Zoho CRM »
Murali Sunkara
Investor at a computer software company
The solution's technical support was good. I rate the technical support an eight out of ten.
Read full review of Zoho Sign »
Ganesh-Iyer
Managing Director at SSA Techknowlogies (P) Ltd
A local vendor who had a partnership with Zoho provided us with support. After the support ended, we worked directly...
Read full review of Zoho Projects »
Dragan Hanc
Business Development Manager at a tech services company
To the best of my knowledge, many of the issues have already been addressed. While the solutions may not have been...
Read full review of Zoho CRM »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Product support for Zoho CRM is available 24 hours a day. You can email, live chat, call directly or raise a ticket....
Read full review of Zoho CRM »
Tarik Altunok
Business Development Manager at headtechnology
As we never had any problems with Zoho CRM, we never had the chance to open a ticket with the technical support team.
Read full review of Zoho CRM »
Ganesh-Iyer
Managing Director at SSA Techknowlogies (P) Ltd
Technical support is highly responsive and I have not had any issues.
Read full review of Zoho CRM »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Zoho Vault's technical support is good.
Read full review of Zoho Vault »
Laban Kipngeno
Network Security and Data Specialist at JW Seagon
The solution's support is based on the plan that you have. The gold plan gets support from Monday to Friday for 24...
Read full review of Zoho CRM »
MohamedShaheen
Finance Executive at Yugoslavian Furniture Co & Slovenian Furniture
Zoho Sign's customer support sometimes does not respond at the proper time. Whenever we send them a message, they...
Read full review of Zoho Sign »
Anonymous User
Skip Tracer | 10+Years Specializing in Unclaimed Money | Find Unclaimed Money | Finding Heirs at AURFS Pty Ltd trading as Money Catch
Customer Service: As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be...
Read full review of Zoho CRM »
Arthur Young
President/Founder at Interbit
They are medium in terms of wait time and the response itself. From one to five, I would rate them a three.
Read full review of Zoho CRM »
Anonymous User
CEO at a tech services company
They do have technical support, and you can get premium and standard offerings of support, However, we don't really...
Read full review of Zoho Campaigns »
Anonymous User
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
Read full review of Zoho Analytics »
Clinton Powell
Recruitment Lead at Muse Consultancy Services
Their technical support is outstanding. Zoho's got something like 50 million customers. I've never had to phone them....
Read full review of Zoho Recruit »
Anonymous User
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Zoho Analytics »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
The support is not quite good. The support team is available only Monday to Friday.
Read full review of Zoho CRM »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I had a very bad experience with support.
Read full review of Zoho Projects »
Anonymous User
Lead, Marketing Research & CRM Activities at a tech services company
Customer Service: It's poor. Technical Support: Poor, as they don't answer you call or emails at first your first...
Read full review of Zoho CRM »
Alexandra Gheorghe
Account Manager - Sweden Unit at a tech services company
I had one problem with the solution and the IT support answered really quickly and they figured out the issue in one...
Read full review of Zoho Recruit »
Anonymous User
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
Read full review of Zoho Analytics »
Anonymous User
Head of Human Resources at a manufacturing company
I've never contacted technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoho Recruit »
Sathish V.K.
Zoho Creator at Sofvare
We have contacted support a lot of times. Our experience with support has been very good.
Read full review of Zoho Creator »
Amit Upadhyay
Head Digital & Business Applications at a tech company
I haven't had any interaction with technical support yet; however, during pitching, when I was exploring the product,...
Read full review of Zoho Creator »
Vigneshkrishna Easwaran
Recruitment Consultant - SAP | Devops | Azure | Java | ServiceNow | SFDC | DB | at a tech services company
Our admins contact technical support directly - I don't have contact with them.
Read full review of Zoho Recruit »

Review 1 of 30

Technical Support

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