Zoho CRM Review

Excellent CRM

What is most valuable?

Ability to work out the CRM and customize it, without too much help.

How has it helped my organization?

Complete customer relation management with the ability to add further apps if needed.

What needs improvement?


For how long have I used the solution?

7 years

What was my experience with deployment of the solution?


What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

Customer Service:

As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be able to have support 24/7. By any methods. 8.5 Star rating

Technical Support:


Which solution did I use previously and why did I switch?

Salesforce, switched due to their prices was excessive and Zoho CRM was excellent.

Which other solutions did I evaluate?

Yes, Professional - we have tailored the crm to our needs

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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