LogLogic Review

Situational awareness is a must but the biggest issue, is that it seems to deliberately use the lousiest compression.

What is most valuable?

It collects logs, most of the time.

How has it helped my organization?

Having logs in a central location helps with troubleshooting, forensic investigations, and legal investigations. Situational awareness is a must for a healthy IT environment.

What needs improvement?

The biggest issue, cost-wise, is that it seems to deliberately use the lousiest compression it can use and still say it's compressing data. It wouldn't be hard for them to pack 2-3x as much data into an appliance, but then that would mean they couldn't sell as many appliances. But there are lots of areas for improvement, which you'll see in the answers to other questions.

For how long have I used the solution?

About a year.

What was my experience with deployment of the solution?

Yes, their log collectors work well in homogenous environments, but in the real world where people have a mix of server operating systems, you'll have issues. If you have a mix of Windows 2003, 2008, and 2012 servers, you'll have to use the same OS on the server doing the collecting.

What do I think about the stability of the solution?

Yes. The piece that collects Windows logs tends to be very unstable once you get it running, which isn't always easy. Be prepared to have to try several versions of the Universal Collector and Lasso Enterprise to find which one works best in your environment. The latest isn't necessarily the greatest. New versions tend to be slow to appear even when there are known issues with them.

What do I think about the scalability of the solution?

Yes. The product isn't designed to allow you to add disk space to it. NAS options are limited to NFS. One of their devices allows you to connect it to a SAN, but check compatibility first as you can run into issues. SAN space, of course, is very expensive.

How are customer service and technical support?

Customer Service:

On a scale of 1-5, 0. They say the right things but don't deliver when it counts. I've given numerous suggestions for improving the product but they've dismissed every single one.

Technical Support:

On a scale of 1-5, 0. Lower-level support is only interested in closing tickets as quickly as possible, not in fixing the issue. If you can get a senior-level engineer they're polite and patient but limited by the rest of the organization. Many of their fixes look like the kind of thing I set up at 2am to get through an issue to buy some time until we can fix it right during normal business hours. The difference is they never come back and fix it right.

Which solution did I use previously and why did I switch?

Yes, we used ArcSight. It was expensive and difficult to configure. That said, none of these products are out-of-the-box solutions, so I caution against any vendor who claims to have one.

How was the initial setup?

You'll need an experienced sysadmin with knowledge of your network and the operating systems you're collecting from, but for a person like that, the initial setup is pretty easy. I was able to get a new appliance on the network and collecting the easiest logs in about a day, which is reasonable.

What about the implementation team?

In-house, with help from the vendor. The help from the vendor wasn't very helpful.

What was our ROI?

I'm uncomfortable with the idea of ROI on something like this because centralized logging isn't a luxury, it's a necessity. A large company has to do something like this or go out of business.

What's my experience with pricing, setup cost, and licensing?

I wasn't involved in discussions about the initial cost. Ongoing, count on needing one FTE to dedicate to it. At least initially, it will need to be an experienced specialist. Prior Loglogic experience isn't necessary but good knowledge of Windows and Unix is.

Which other solutions did I evaluate?

Yes, but I wasn't involved in the evaluation. I came in after the fact.

What other advice do I have?

There is a perception throughout the industry that this is an easy product to implement. The more heterogeneous your environment is and the better you know it going in, the easier it will be.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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