We performed a comparison between BMC TrueSight Operations Management, Dynatrace, and New Relic based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"We can verify uptimes as another source of keeping devices in compliance."
"It is a very stable product."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"It is a scalable solution."
"The Event Management is outstanding; still is the most interesting part of the product."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"Dynatrace's power lies in its ability to inspect and chart transactions, and draw the PurePath tree. The parameters of the requests and methods can be selected to access the necessary information for efficient analysis."
"It gives us all the data on all the calls, which is something that is very different from any other APM solution that I have seen or used in the past."
"We have not had any stability issues with it at all. This has been the most stable solution that I have worked with."
"It is a robust solution that would help anyone get to the solution and resolution pretty fast."
"The product installs quickly and immediately. It begins to learn the architecture of the systems which need to be monitored. It then learns what “normal” looks like, so there really is no need for manual configuration."
"Metrics for CPU, memory, network, and disk. It provides extensive end-user, application, and infrastructure platform and technology support, including mobile, web browser, Java, .NET, PHP, servers, networks, and mainframe."
"It provides a better understanding of what is going on."
"We had a very quick turnaround, and it solved our problems. We get more insights into what our code is doing, where the bottlenecks are. The tool helps us to find the root cause much faster than other tools in the market. Our team can then work with the engineering team to fix the problems at a much faster rate."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"End-user Synthetics and monitoring are very good."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"We like the performance of the product."
"The solution is quite stable."
"The most valuable features of New Relic are the reports and ease of use."
"The UI for the end users could be improved and more flexible than it is now."
"The solution is a little obsolete."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The pricing could be better."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The dashboarding process and creating measures and metrics, it needs to be made a little bit easier and more simplified. "
"As the product is evolving quickly and product features are added on a monthly basis, a more transparent roadmap would be more than welcome."
"We are waiting on the new features to see how they perform."
"We would like to see more external tool integration, which is critical for us."
"The new Dynatrace solution lacks test-automation integration inside the CI pipeline. I hope that will arrive soon."
"It often produces "false alarms" and cannot identify failure patterns over days/weeks that do not indicate concern."
"They could spend more time and effort in creating brand awareness."
"I would like a testing module focused on quality gates."
"Compared to their competitors, they are missing some features at the moment."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"I would like an infrastructure network that provides real-time views, showing the issues."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"We have had issues with our agents going offline."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
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