We performed a comparison between AppDynamics, BMC TrueSight Operations Management, and New Relic based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
"Autodiscovery of application topology, based on real user traffic."
"Being able to install it on-prem and monitor our on-prem infrastructure is important for us... Most of our infrastructure is on-prem. We have highly scalable systems and AppDynamics will help us monitor our load on-prem. Our systems range from simple to the most complex and it gives us the visibility across transactions, in one dashboard."
"Provides monitoring more around business processes versus just servers, applications, etc. E.g., with complex systems, where a business process passes across multiple applications, the business needs us to monitor the heath of the process, not just a segment of the application."
"AppDynamics is scalable."
"It is a good monitoring tool. Its stability is very good."
"Error analysis in the troubleshooting sections go straight to the point."
"It allows us to configure health rules so that we can, based on our own experience, determine when an application is behaving incorrectly."
"The transaction snapshots let you find out where the application broke; it pinpoints where in the call stack, and then how long it took to resolve."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The tool is flexible enough to be customized based on customer requirements."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"It is a very stable product."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The VPN is one of the solution's most valuable features for us."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"New Relic has helped us in terms of the optimizing our print and loading times."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"It has prevented failures from occurring in our production environment."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"They are using Flash for their website, which is very slow. We had hoped the website would be much faster to use, and that is definitely what we want to see."
"If it can be able to intelligently provide all the things we need to look at, from a data point of view, that would be very useful."
"The solution could be more user-friendly for diagnostic purposes. Anyone who is using the solution should be able to infer what that error is about, they should be able to troubleshoot it better."
"When you have high stress of visits I do not know if you are more stress because of the amount of visits or because you have to wait eternal 60 seconds to find out it things are going well or you already have mess."
"It is stable, but the only downside is the licensing part."
"The Log Analytics feature is a bit complicated."
"It could be a little more flexible in configuration on the back end."
"The end-user experience is not really good because we can't catch all of the transactions. We only can catch the full stack of flow transactions, but I think that this is caused by the technology they use. If they will catch every transaction, it will cause a very big load on the performance of applications. The monitoring of all transactions needs improvement."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The solution is overly complex."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"More modules for less popular applications and better documentation."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"In the next release, I'd like to see a better pricing structure."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The solution needs to have staging."
"The scalability can be improved."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"We have had issues with our agents going offline."
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