We performed a comparison between Microsoft Dynamics CRM, Oracle Fusion Service, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"The solution is versatile and customizable."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"The initial setup is very easy."
"Oracle Service Cloud could improve the integration for older platforms."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The most valuable feature of the solution is that customers can easily understand it."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The solution is completely cloud-based and very easy to access from anywhere."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The solution is easy to learn."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."
"This is a stable product."
"The most valuable features are performance and integration."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"It would be better if it were more secure."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"I am happy with it. If anything, its interface could be improved."
"Overall, the solution could be made to be more user friendly."
"We had to do some customizations on top and it got a bit cumbersome."
"The solution could improve by having better integration documentation."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Lacks the ability to deploy custom code for customization."
"The vendor must provide a user-friendly mobile application."
"The solution’s reporting could be improved."
"The UI experience needs refinement to enhance user-friendliness."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"Sales Cloud could improve in areas such as AI integration, particularly for templates."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"It is a bit pricey."
"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."
"CI/CD is the biggest room for improvement. Deployment between environments and configuration."
"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."
"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."
