We performed a comparison between GoToWebinar, TeamViewer, and Webex based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."This solution is very reliable. It is easy to switch between audio and microphone when using headphones."
"The interface is browser-based and simple, which is an advantage over other solutions."
"We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."
"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."
"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The implementation process is simple."
"The most valuable feature of TeamViewer is user-friendliness."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"I have been satisfied with TeamViewer overall."
"It's very easy to set up."
"TeamViewer is fast and easy to manipulate."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors."
"I am completely satisfied with the tech support."
"The most valuable feature is the ease of use."
"Webex is a reliable solution and has good video quality."
"The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices."
"What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
"We can easily connect the device and create a room and then we can call many devices."
"The most valuable features of the solution are communication, screen sharing, and collaboration."
"GoToWebinar would be improved with the inclusion of support for video endpoints."
"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."
"The sharing of cameras is limited to meeting organizers."
"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."
"The platform feels old and a little rusty, more could be invested into the look and feel of it."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"TeamViewer has a legacy and may not be using the latest UI trends."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"The security could improve in TeamViewer."
"The high price of the product is an area of concern where improvements are required."
"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
"Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection."
"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."
"The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."
"The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past."
"The pricing could be improved."
"Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."
