We performed a comparison between HCL Connections, TeamViewer, and Webex based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The most valuable feature is the Activity flow that is used to catch new activities."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"TeamViewer is a scalable solution."
"It is quite simple to set up."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"The solution is scalable."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses."
"The installation is not difficult."
"The product's most valuable feature is its ability to integrate with multiple products."
"We can access and conduct meetings remotely from anywhere using Webex."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"The solution has been very stable."
"Webex is easy to use, even for people who are just learning it."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
"The support is an area where the product can improve...If you are having an issue on a Monday, the support personnel will contact you next Monday."
"The inclusion of a file plugin for Windows Explorer would make it easier to use."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"I'm not sure if they provide good quality audio alongside screensharing."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."
"They should work to make it simpler."
"It would be better if I could just join meetings directly on the web without extra downloads and steps."
"This solution would be much better if we could install an endpoint and have centralized management."
"All the features are not enabled in the web mode of the product."
"The solution should have better integration with Microsoft."
"I would like to see the addition of new features that will add value to the product."
"The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."
