The complexity of setup depends on your requirements but the vendor does provide support.

The initial setup is straightforward.

I found the initial setup straightforward for myself. However, for others, it is very complex.

In terms of how difficult it is to implement ADP Workforce, I would rate this process a 10, on a scale from one to 10, with one being the most difficult and 10 being the easiest.

It depends on how you approach the implementation. You want to have a clean cutoff from your old system. Ideally, you'd want to do it so it cuts off and over into the new calendar year or a fiscal year. So you have a clean cutoff of reporting, but as long as you plan the implementation right, it is really literally one of the easiest software implementations I've ever done.

Yes, it can be straightforward depending upon the scope. The less functionality with simpler processes, the faster it goes.

Initial setup was pretty straightforward, but we did have quite a few issues during the conversion. However, we believe that was due more to the implementation team members themselves than the system.

I have been through its deployment process twice. With one company, it involved a huge ramp-up for months in advance. We had a multifunctional team. Together, we would fly everybody up to our corporate office, and we would sit down for three days, and the ADP folks would literally ask us hundreds of questions. Payroll might answer it one way, but a business partner might answer it a different way. It was super successful because we had so many different viewpoints. It made the setup longer, but the solution when implemented worked for everybody. So, it was a long process, but ultimately a good process.

The second time I went through it with a company that had ADP, but they weren't really using it. It was not a true implementation. In my first three months, I'd get on the phone with someone. I'd basically be on hold for a while and get to a customer support person who may or may not be able to help me, but I'd spend two to three hours on the phone each day trying to get a feature working correctly, trying to get supervisor rights working correctly, and all of the setup that wasn't done during the implementation. So, that was much more difficult and much more time-consuming. Doing it without an implementation team was really rough.

In terms of maintenance, we don't employ anyone who does anything with ADP specifically for maintenance. All of that goes through ADP support.

I was not present during the initial setup.

I was not around for the initial setup. But migrating from 2.01 to the current version back in 2015 was straightforward, provided that your company has an internal resource who understands the data fields.

I was not there when the setup was done.