ADP Workforce Now Review

There's no mobile-friendly version of the Benefits module.

What is most valuable?

  • Payroll

How has it helped my organization?

The product allows for accurate, consistent payrolls.

What needs improvement?

Benefits, Recruitment (Applications and Requisitions): The whole module is glitchy and there's no mobile-friendly version.

Talent Management is underdeveloped in the system. We do not have 9- or 4-boxes, along with talent profiles.

Data Management is an issue, as there is no true position control.

Also, there are no imports for some data fields.

Support leaves a lot to be desired.

Lots of dual entry when using WFN with enterprise eTIME (premise).

The message center is not useful at all.

For how long have I used the solution?

I have used this product for two years.

What do I think about the stability of the solution?

The product has glitches, and seems sensitive to what web browser one is using and cookie settings.

What do I think about the scalability of the solution?

We encountered scalability issues: Some of the embedded audit tools (especially in the ACA module) do not have an ability to export data. This prevents end users from making large-scale changes. Imports are also based on company codes, which causes multiple loads.

How is customer service and technical support?

Technical support is 2/10.

How was the initial setup?

I was not around for the initial setup. But migrating from 2.01 to the current version back in 2015 was straightforward, provided that your company has an internal resource who understands the data fields.

What's my experience with pricing, setup cost, and licensing?

I am not involved with the invoicing and do not have a frame of reference here. The invoices are hard to read at times and are hard to validate.

Which other solutions did I evaluate?

I was not involved with the selection of the product.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about ADP, UKG, Workday and others in Benefits Administration. Updated: June 2021.
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