Blue Prism Cloud Room for Improvement

Head of Delivery at a tech services company with 11-50 employees

I think some of the issues we have experienced have been more painful because of the support. In the past, support was a bit weak. It would take a while to get a response and it could take a while to get an issue resolved. If we had a client that wanted Blue Prism Cloud Thoughtonomy, then it could take a little while to get that up and running. In comparison, getting Enterprise up and running is much quicker. I suppose the cost of Enterprise is quite a lot in comparison as there is an investment in the hardware.  

I do not really develop in Blue Prism Cloud, so I do not really know what can be improved on the development side. I do not really have any level of detail about it or feedback from appropriate users.  

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Project Manager at a tech consulting company with 51-200 employees

There isn't much of a difference between UiPath and Blue Prism. However, if we want to customize, Blue Prism is not that developer-friendly. 

UiPath is much more flexible and easier for people (who are not in IT) to use. I wouldn't call Blue Prism user-friendly. It's one of its downfalls. They would benefit from having drag and drop functionality, for example. It would make them a strong competitor in the space. There needs to be less reliance on coding for customization, similar to Microsoft's Power Automate.

UiPath also has a stronger community presence. Blue Prism is new to community versions and they're still building their user base. They came pretty late to the game.

The solution needs to make it easier in terms of maintaining the bots.

It's a bit hard to maintain the product. UiPath is much easier in that sense.

OCR tends to work better with UiPath, as opposed to Blue Prism.

During COVID, people have realized that they do want a more secure solution, and one with good AI and OCR capabilities. All of these items are things Blue Prism should continue to develop.

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Senior Consultant - Intelligent Automations at a tech services company with 10,001+ employees

There are a lot of things that can be improved. I know most of the things are in the pipeline. They've now admitted, for example, a web-based control room would be much more beneficial. They're working on building that.

The solution needs a more out-of-the-box connector with leading applications around the world. There should be more flexibility to do some calculations on the goals from the studio itself. 

I personally would like the solution to be supporting more languages. 

There should be a digital exchange where users can download functions to incorporate into their existing processes.

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Learn what your peers think about Blue Prism Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
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Data Analyst at a financial services firm with 1,001-5,000 employees

One area that the product can be improved is the ease-of-use because it is not easy to work with.  

Another area where it could improve is adding more automation features that it does not yet have like tended robots. Right now this solution only has unattended RPAs (Robotic Process Automation).  

One of the additional features which I would like to see included in the next release is process recording. It is a feature that can actually record some process and convert the processes to code. This can save time so that development could be much more rapid. That would be a very valuable addition.  

The interface is pretty user-friendly as it is, but I think it is also an area of Thoughtonomy which could be much better. So it is not bad now but there is quite a bit of room for improvement.  

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Senior Digital Program Manager at a insurance company with 5,001-10,000 employees

To be honest, I've been happy with the solution. We are moving away from it, however, it was more of a business decision and not related to useability. The company now has a general agreement with UiPath and we need to change, even though, in North America, we're quite satisfied with the product.

The pricing was a bit high, from what I understand. That might have played a role in the decision to migrate to another solution.

They have a good price, however, maybe for simpler tasks, it could have a smaller price tag.

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Robotic Process and Test Automation Consultant at OFGEM

Blue Prism is slightly difficult for the non-technical user.

The centralized, client-server model that this solution uses does not work well and should be broken down into something that is web-based and locally controlled. Designing something in a client-server model is okay, but distributing those packages into a cloud model would be more appropriate.

It is not easy to get training online. They recently opened up their online training for a month, but that is not sufficient for training an individual who has other jobs to do.

Blue Prism has to tidy up their licensing policies. They are restrictive and the minimum length is three years. Smaller organizations do not have the budget for this and would prefer a one-year contractual period. Many smaller businesses plan ahead perhaps six months or a year, and they do not have a multi-year detailed vision or plan. Three years is quite long for this business model.

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Senior Consultant at Tobania

The user-friendliness needs improvement. It's still a bit more IT-minded. I'm personally looking for a more business-minded RPA. It's the two big ways of using RPA in my experience. You can implement that RPA from an IT perspective, and then it's just one of the many tools, and it's not really a revolution, it's just a small state, or you can see it as really a business tool.

Business people use it and automate their own business processes and it's really revolutionary because you don't need any IT knowledge. You just need a good app for processes. Those are the two ways of approaching RPAs, and for my part, I'm interested in the business parts.

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RPA Practice Head at a tech services company with 51-200 employees

Improvement could be made with training and access to an ecosystem and developer's forum. I would suggest building out the ecosystem for developers to obtain training on the tool without having to make a heavy investment in licenses. For additional features, there's always a huge need to deal with unstructured input with RPA and I'd love to see built-in intelligence automation tools to deal with unstructured inputs.

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Executive Director at a tech services company with 1,001-5,000 employees

At this point in time, we're very satisfied with the solution. I'm not seeing any features that are missing on it. I handle the business development side and I'm not really using the solution on a technical level, however.

The pricing of the solution could be improved. It's a bit expensive right now. They should work to make it more competitive.

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Head of Solution Development at a energy/utilities company with 10,001+ employees

The product could be improved by including advance features like OCR - optical character recognition - which are currently not native to the product. We are looking at integrating Blue Prism with other products. They've told us that Blue Prism Decipher is coming with intelligent document processing solution, but I haven't seen it.

It would be good to see OCR integration and OCR capabilities included in the solution and, of course, going forward, artificial intelligence and machine learning capabilities.

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RPA Lead Architect and Manager at a financial services firm with 501-1,000 employees

Currently, we use version 6. Solution 6 has better features when compared to the 4.5 version. The main issue is screen scraping with Blue Prism gives us a big challenge because we need to define which technologies are web-based and have been built as opposed to it discovering the technology that it is built on. Whether it's a Window-based or Java-based application.

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Application Architect at a manufacturing company with 10,001+ employees

The solution needs to simplify the user interface. It could be much better and much more appealing.

The cost is a bit high. Other tools are much cheaper.

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Research Analyst at a financial services firm with 1,001-5,000 employees

The vendor does not make their pricing clear when you are searching for it, which is something that needs to be improved. When we are researching solutions for our clients, it is important for us to be able to give them at least some generic prices or the cost of licenses. It would help in the decision-making process.

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Business Application Manager at a real estate/law firm with 51-200 employees

Having more AI functionality would be an improvement.

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Senior Program Manager at a tech services company with 10,001+ employees

Selecting the right business processes that are stable enough to automate can be challenging. 

Introducing new ways to accelerate the automation journey would be a real help. 

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Technology Director at Randstad USA

I would like to see a web-based control room, rather than the one that is in-built with the desktop version.

Integration with different databases would be an improvement because there are certain things that are not compatible with Blue Prism.

The is much improvement needed in the hyper-automation components, such as insights.

We would like to have more reusable components from different vendors, as it would make things easier for us. For example, drag-and-drop downloads that can be used within our automations.

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Learn what your peers think about Blue Prism Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,690 professionals have used our research since 2012.