Blue Prism Reviews

We use the solution for features such as two-factor authentications, product compatibility, etc. Also, we use it to monitor dashboards and for logging different applications.

The solution's most valuable features are RPA automation, auditing, and validation of metrics in web applications.

They should incorporate more functionalities in the analytics tool.

We have been using the solution for a year.

It is a stable solution. Sometimes service failure occurs. But it fails due to the infrastructure rather than the tool.

I once raised a query regarding the user bucket issues.

Positive

We have used Micro Focus earlier for IT operations management and HPE operation orchestration features.

The installation process takes a week to complete. It gets installed in three stages, development, test, and production environments. Sometimes, while configuring the solution with Windows servers, we are restricted from testing a few functions for security purposes. We can't test Blue Prism's Agent components because of the restrictions.

Our team of three executives, including me, a Database Administrator, and an Operating Systems Administrator, implement the solution for customers.

I rate the solution as a nine out of ten.

I am using Blue Prism for my RPA enterprise project. I haven't used the cloud version, because I work from a financial institution and we are very strict about the confidentiality and the security of the data of our clients.

Blue Prism is a great enterprise and it has offered the solutions that I have been needing in order to give my organization an RPA.

The most valuable features of Blue Prism are the Control Room, autonomous bot, unattended, attended bot, and Decipher. I have been using the decipher functionality recently, and I want to explore the Capture functionality in other works that I have.

Blue Prism has given me the features that I need.

Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building.

The report in Blue Prism could improve. I am in version 6 and they are already in version 7. The features or changes I need could have already been resolved in the newer version.

I have been using Blue Prism for approximately three years.

They have a call every three months with me to understand what are my needs at that moment. If they can adjust something in our contract, they have been very kind and very friendly. That has allowed us to adjust our agreement, functions, and training that my team needs in order to boost Blue Prism in my organization.

I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects.

I rate Blue Prism a nine out of ten.

We are primarily using the solution to automate the enterprise processes that are so widely used by many staff and where we want to reduce the specific deviation where FTE may be high. 

The solution has been quite stable so far.

The new features that have come out have been great.

So far, the solution has been faultless. We've been very happy with it.

The solution has been very good in terms of helping us automate processes.

If that bot is running 24/7, we have to allocate people 24/7, 24 hours a day. The cost of support can be quite high.

If there was a way that robots could self-heal if they stopped running for whatever reason, that would be helpful.

I've been using the solution for about two years at this point. It's been a while.

We've found the stability to be very good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution might be scalable. It depends on the process that we want to automate, actually. It looks to be pretty scalable overall, however.

We only have about 50 users on the solution currently.

We do plan to continue usage.

We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something goes wrong, we need to have access to them at any time, which means we need to pay more.

That also means we need to have our own staff on 24/7 to make sure the bots are working as they should.

We didn't previously use a different solution. This is our first and only product for the purpose of automation.

The initial setup is pretty straightforward.

The specific developer or team is doing the deployment. Then, we often go live, and after we stabilize, we hand it over to our support team to continue the operation. Overall, we have had around six to eight people for the support portion. It must match the size of the project. Typically, you need two to four people with different roles per project.

We tend to sign two or three-year contracts for licenses. Afterward, we may renew or tender a new company.

We're using the latest version of the solution.

I'd recommend the solution to other companies. That said, companies should venture out and try other tools as well. You want to compare to ensure you're getting a comprehensive solution that covers your needs as an organization.

I'd rate the solution eight out of ten.

We are an independent consulting group.

It is used in a lot of healthcare-related processes, and healthcare manufacturing.

There should be permanence across all of the automation technologies, such as UiPath, Blue Prism, and Automation Anywhere. It would allow the client to have automated processing of manual data work.

Currently, we are automating all of the manual processes. Once you have the bot built, you deploy it and it is obvious that it is going to help the client with reducing the man-hours, leaving them to focus on better quality work.

This is applicable for all RPA, not just Blue Prism.

The development interface is quite easy to work with.

The deployment is easy.

They have OCR technology, but it's not that great.

They need to come up with better OCR technology.

In the next release, the OCR features need to be improved. This is an area that I would love Blue Prism to work on.

I have been using Blue Prism for almost two years.

It is stable and it doesn't break down easily. 

If it is deployed in the right server and based on the requirements, and the comments they have documented on the site, it's pretty stable.

We have not scaled that high for any of our clients yet. We have four or five bots that have been running with no issues.

I have not reached out to technical support, but my teammate has.

It is easy to deploy.

If you are not doing any kind of smoke testing, it can be deployed in less than three days. You can just deploy to the production server minus the testing.

This is an area that I don't have any visibility to. I am not accountable for any kind of licensing and pricing. Our sales team takes care of this.

It is very important that you have a good design in place because it gets tricky when you are building the bots, otherwise, there will be a lot of propping and changing. 

There are many flows needed to build in Blue Prism.

It is always advisable to have a good stable design in place before you build the bot in Blue Prism.

I would rate Blue Prism a seven out of ten.

We are mainly using Blue Prism for finance processes. Then slowly, we move into other processes, such as HR and IT.

The overall package from Blue Prism is valuable. I cannot pinpoint one certain part.

Blue Prism can improve on the ease of use of its graphic user interface(GUI).

In an upcoming release, it is important for Blue Prism to think about the future and not stay in the present. They should spend enough time on innovation.

I have been using Blue Prism for approximately three years.

The stability of Blue Prism is good.

Blue Prism is scalable.

The support that Blue Prism offers is very good.

I rate the support from Blue Prism a four out of five.

The setup of Blue Prism is very easy.

The number of people we needed for the implementation of Blue Prism depends on the size of the project. However, typically within the assignments which we do, which is more at the strategic level when drilling down to the initial part of the start of implementation, we use between five to ten smart technicians and business personnel.

Over a one-year period, customers should receive a return on investment using Blue Prism.

I rate Blue Prism an eight out of ten.

One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms.

It is really easy to use; it's user-friendly. 

Also, you only have one database and can consolidate everything, database per environment. I think that helps to have more control, to trace all the data and all the loss, and scale in an easier way.

It is stable and easy to scale.

It is easy to set up as well.

Blue Prism needs to work in a web-based account. I think that Blue Prism will need to have the main features be web-based so that you can control the box in a web-based environment and not in a client's environment.

You need to enter the machine and study the client in that machine to see what happened in the box. In other platforms, you can do that in a web-based environment, which is easier to access.

The OTR can be more powerful.

They also need to have an easy way to have more sessions for Telco machines. 

I started using it five years ago as a developer. It is deployed in cloud and hybrid environments.

The stability is really good.

It's really easy to scale.

If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the issue that you have.

It is easy to set up. In a position setup, at most it can take eight hours. In a box environment, it can be set up in 10 minutes.

I highly recommend Blue Prism and rate it at nine on a scale from one to ten.

We have multiple systems here that are integrated. We have our SAP system, and then we have the vendor portals that are running on some web applications. If somebody puts an order in the portal, there used to be some kind of verifications for which we had employed some people, but now, the same verification is done by Blue Prism.  

We have also been using it for automation for invoice verification. We use Blue Prism to do the verification of the scanned invoices sent by people. We are using the latest minus one version of this solution.

Blue Prism is very good at doing background processing. 

As a user, I cannot directly work with the bot. On a daily basis, I use and do some work in Microsoft Excel, which cannot be directly taken into Blue Prism. Our company majorly runs on Microsoft Excel. Everybody has Excel sheets as their working sheets. Therefore, we need a kind of automation to be able to do things with this program. This bot is almost like an invisible staff that works between the servers but not with the users. This bot works well with SAP and things like that, but it doesn't work with Excel sheets. It doesn't work with the bots that we have, and I cannot invoke an RPA right now as a user. It has to be done by an administrator who has better control than me. It needs better integration with Microsoft Excel.

Its price can be improved. It is expensive for us. It should be cheaper for a market like ours. We are based in India.

I have been using this solution off and on for a year.

It is a stable product. On the stability front, we haven't found any issues.

It is scalable, but scaling this product is a little bit expensive for us. We are based in India, and it is not fitting in the budget. To add more bots, we have to put in a lot more money. 

So far, we have automated almost 13 processes. In terms of the number of users, we have our partner and four to five technical people who are being led by a manager. I am from the client's side, and we have three people in our team. So, there are seven to eight people who are working on it.

It is pretty good.

We weren't using any such product previously. We were new to RPA, and this was the product that was chosen by our team. This decision was taken one or two years ago. At that time, I wasn't with this organization.

Blue Prism are our partners, and we did not face any challenges in installation. In a week's time, we were able to develop our first bot.

Blue Prism helped us in installing this.

It is expensive for us. It should be cheaper for a market like ours. We are based in India.

We will keep on using this solution in the near future because we have invested in this, but I wish to go for Automation Anywhere, and down the line, we might be exploring that. It is currently not a fully-grown application, whereas many features in the Automation Anywhere are full-grown automation features.

The Blue Prism sales team gave us a demonstration of the upcoming features a couple of weeks ago. They are coming up with a lot of features that are currently not there. I would recommend this solution only if the features they have planned in the upcoming version are there, and they are stable. Blue Prism currently cannot be compared with other products such as Automation Anywhere and UiPath. The full-grown kind of bot is something that is relevant for RPA use cases, but it is not there right now. It is there on the roadmap, but they have to take care of the stability. Right now, other products have definitely got an edge over this.

Without considering the roadmap and features that they have promised in the next version, I would rate Blue Prism a five out of ten.

I'm an IT consultant and I implement Blue Prism for my clients.

The only good thing about Blue Prism is the execution speed.

The interface is okay; it is like drawing a workflow map, which some people prefer.

For developers, they should have some kind of recording feature. Their competitors have this capability, so it is a big thing.

If you execute too fast then your code dies.

The stability can be improved by building something on top of it, code-wise. When you are running the software, it needs to attach to whatever window you are on, and then you need to build it separately. This is where you get stability.

This solution is scalable because they have an object library, which others do not have. In terms of reusability, it's great.

My clients are enterprise-level organizations.

In terms of support, they have almost everything for Blue Prism. They have tutorials and other such materials.

I haven't raised any tickets with them, so I do not know about their real support model.

I use UiPath for the most part.

I have some experience with Pega RPA but it's garbage, so I don't use it.

The initial setup is straightforward. You just need SQL and then you can install it.

Ultimately, this should be set up on the cloud using Azure or another provider. however, there are lots of companies that haven't brought their automation off-site, so they are on-premises deployments.

This is a very expensive product and this is the reason that they're losing their market share.

I know that Blue Prism is trying to improve because they have acquired some other vendors.

To summarize, I think that this product is good for business but it's terrible for developers.

I would rate this solution a seven out of ten.