Blue Prism Reviews

Normally, we work with the insurance and financial sectors. We create automations for reconciliation, account opening, account closing, and similar processes. Mostly, we work with Windows and mainframe applications.

The most valuable features are the exception handling and embedded control room.

This is an all-in-one product, so you don't need to have another application.

The debugging in Blue Prism is very nice.

They introduced AI and machine learning capabilities in-house, rather than third-party.

The intelligent automation, like document processing, is lacking and should be improved. I would like to see PDF processing capabilities, and invoice automation templates.

Technical support is in need of improvement.

We have been using Blue Prism for the past four and a half years.

The stability is fantastic and is one of the great points of this solution.

This product is easy to scale.

We have seven or eight people in the company who use Blue Prism on a daily basis.

I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical aspects, and they will give us a workaround instead of explaining that something does not work.

Technical support is an area that needs to improve.

In addition to Blue Prism, we use UiPath and Power Automate as well.

UiPath is more advanced, technology-wise, than Blue Prism, and they have more functionality. That said, Blue Prism has a beauty of its own.

Blue Prism is cheaper than UiPath.

The initial setup is really simple. Most of our clients already have their VMs up and running, so it normally takes a day to deploy, or a day and a half at the maximum.

We do the implementation in-house.

The DBA can perform the maintenance because we have a script running, and it's really easy maintenance.

Blue Prism has a really simple licensing model, where the licenses are not confusing and there are no hidden costs the way there are in UiPath. 

My advice for anybody who is implementing Blue Prism to first think about what their reason is. Based on that, see how they want to bring the product into the sphere. They have to think about infrastructure and then what kinds of applications they want to automate. This will dictate how they need to configure their hardware and environment.

I would rate this solution a ten out of ten.

I am an RPA consultant and the use case varies depending on my client. Basically, it is a tool that helps users to automate repetitive tasks.

We do not automate in our own company but we do help our clients to implement it.

I do not have any IT training, but I am still able to master this skill and develop Blue Prism solutions. It has a very user-friendly interface for a non-technical person.

The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.

One area that needs to be improved is the resource monitoring with respect to queuing processes. Specifically, if the user is trying to schedule more than one process then the product will reject it, saying that the process cannot be run due to license limitations. However, competing products do not have this problem. Rather, the processes will be queued and then completed once the resource is available. The robot will automatically pick up the process and run it. I think that this is an area where Blue Prism can do better.

In the next release of this solution, I would like to see support for attended robots.

The stability of this solution is very good.

The scalability is dependent on the design. If the process is designed, in advance, such that the capability of expansion is in place, then it will be very easy and simple. Otherwise, it will be quite difficult.

Our client's roles vary. Some of them are developers, others are business users, and the end user will be the process controller. Some of our clients are looking into purchasing additional licenses because they are using this solution extensively.

The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.

We did not use a solution prior to this one.

The initial setup is very dependent on the company's policies. If the company policy does not have heavy restrictions then the implementation will be very fast. However, if the company has a very tight IT policy then sometimes it will take more time to configure.

Normally, the deployment should not take more than two months. Part of the process is identifying the correct opportunities that are suitable for automation. Some clients fail because they do not know how to pick which processes, or which activities can be automated. 

A minimum of two people is required for deployment and maintenance, but it will depend on the company itself. If they have deployment applications then they will not need a controller to deploy. Also, it depends on how many processes there are.

If it is a good design that is developed, following best practices, then the support may be minimal because the processes will be stable and not require attention.

We perform the implementation for our clients.

This solution provides a good user experience for the target audience. The non-technical users may not be able to appreciate the competing products.

My advice to those looking to implement this solution is to have a clear understanding of what RPA is. Some of our clients are confused between RPA and AI, so before planning to implement any automation, they have to have a full understanding of what RPA can do, and what the limitations of it are.

This solution does not have support for attended robots. Most of our solutions are for unattended robots that perform unmonitored tasks. In some of the departments, they have a need to automate tasks that are in front of them, and without this feature, there are certain operations that cannot be handled.

I would rate this solution an eight out of ten.

One key feature is the workflow design is able to be customized according to the way that you want the automation to work.

I have found that community support is lacking for this solution compared to competitors.

I have been using this solution for approximately one year.

The initial setup is not easy and it is more difficult than other solutions.

There is a one-time purchase fee for this solution. Other competitors have more additional fees and we have found this solution to be the best cost-saving in the long run.

It would be a benefit if this solution had a trial version because currently, you have to pay in full to try it.

We are currently comparing this solution with UiPath.

I rate Blue Prism a seven out of ten.

I run a company that is a Blue Prism partner. We have ten Blue Prism developers. We use it for invoice automation, order processing automation, and internal back office and front office automation. That is a good collection of things that we do. It can be deployed on-premises as well as on the cloud.

I like the cloud features such as IADA and Decipher.

The upgrades could be managed better. I would also like to see more true AI development and machine learning.

I have been using this solution for two years.

Their technical support is quite good.

It is pretty straightforward. It normally takes a couple of hours. 

We're a consultancy, and we've got about 12 clients who use this solution. There are a few thousand users across those. For its deployment, you need managers, admins, and engineers for about three or four days each.

Licensing is on a yearly basis.

I would rate Blue Prism a nine out of ten. We quite like this product.

I have used this solution to automate the business processes in the life insurance space which includes the policy admin processes like underwriting processing, claims processing and commission processing.

Automating these processes enhances the accuracy of processing the traditional process without any manual interventions. These processes can be reused which proved to be cost-effective and time to market also reduced.

• It is easy to automate complex business processes and can be highly robust. 
• It can be easily integrated with new technologies. 
• Since the processes can be reused, the time to market is less, and the possibility of human error is reduced drastically.

With Blue Prism user cannot automate processes on virtual machines or citrix, for that, user need to use surface automation. If this issue could be overcome, then it would be a super product for automating traditional business processes.

This is a highly scalable tool and can be used to automate various traditional business processes from various industries, be it IT, financial, manufacturing, etc.

No, I have not used a different solution.

No.

No.

This is a highly scalable tool and can be used to automate various traditional business processes from various industries, be it IT, financial, manufacturing, etc.

Our clients are typically medium-sized enterprise companies. 

I think Blue Prism is a wonderful product. It compliments each client as to what best suits them — budget and implementation-wise. Last year was not exactly a great year for many of these things. 

I have been using Blue Prism for roughly two and a half years. 

Stability-wise, I haven't heard any complaints from our clients. 

Our clients seem to be happy with the technical support. I haven't heard any complaints. 

My clients report that there is a little bit of a challenge regarding the cost-benefit ratio. My clients tend to feel that the overall implementation cost is a little high.

With Blue Prism, there are lots of possibilities. For this reason, one needs to really understand it from a process perspective. Map it with what is most pressing and then figure out a process, because most automation companies, including Automation Anywhere, Blue Prism, and UiPath come with a huge set of tools for automating processes. It's very important that companies also have a clear understanding of which areas are priority one, priority two, etc. 

Overall, on a scale from one to ten, I would give Blue Prism a rating of eight. 

We use Blue Prism for different industries such as insurance, banks and financial corporations. We help to automate different kinds of processes, such as data validation when it comes to insurance. The solution compares data between documents and the portal. We are partners with Blue Prism and also resellers. I'm a solutions architect. 

It's beneficial that the solution is object oriented so you can create objects. In larger projects, where multiple developers are involved, it's hard to develop tasks and RPA platforms. With Blue Prism you can create a process. For example, automating data validation, which would be a framework where you can assign an object developer so they can work in parallel, enabling project completion in a shorter space of time.

Unfortunately, developing with Blue Prism takes more time than developing with UiPath or other platforms, because each action requires multiple actions. If you need to open an Excel file and collect the data from it, UiPath can do it with two or three clicks, like drag and drop the Excel application scope. With Blue Prism, you need to open the workbook, then open an instance, then get the sheet and then close that instance. It takes more time to develop things in Blue Prism. The dashboards are not excellent, they could be improved enabling more information.

I've been using this solution for four years.

It's a stable and reliable solution, we haven't had any issues with instability. 

Blue Prism is designed to be scalable. You need to properly design the automation so that if you want to expand it and use multiple robots, it will work without issues. 

Technical support is very good. They respond quickly.

The initial setup is straightforward. 

Licensing is on an annual basis. The pricing is better than other platforms. 

I would recommend UiPath because it is easier to use and faster to implement. But if a company has budget limitations and because UiPath has more licenses, if you want to acquire Orchestrator, for example, it requires another license. Blue Prism gives you a license for a robot, then a license for everything else. If there are no strict limitations on budget, I would recommend UiPath. 

Our primary uses for Blue Prism are Solution Design, SDD, PDD, and Coding.

It has improved our organization in that we have been able to reduce manpower a lot, as lots of manual tasks have now been automated. It has really been helpful in the field of insurance.

Blue Prism MAPIEx and the Java Bridge are really great features provided for automating Java-based applications and for allowing mail to send and receive smoothly.

It can be improved more in the field of Medicine.

Lotus Notes automation should be easier to understand.

Improvement is required with the DLLs for MAPIEx.

We have been using Blue Prism for five years.