BMC TrueSight Server Automation Stability

Ilhami Arikan - PeerSpot reviewer
Cloud Services Automation Technologies Manager at Garanti Teknoloji

I would rate the solution's stability a nine out of ten. 

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MK
Datacenter & Infrastructure Senior Engineer at BMB

I give the stability a seven out of ten because the SSA has a lot of performance issues.

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JonathanShilling - PeerSpot reviewer
System Analyst II at a energy/utilities company with 1,001-5,000 employees

The stability isn't too bad, some of the reporting features work some of the time but not all the time. We haven't had many issues with the console interface, but it's been sluggish. If we have a lot of patching going on or in the middle of our maintenance we know we're patching 500, 600 servers at once, there'll be times when you'll notice a degradation of performance on the console and slowness getting the patches out even with the repeaters and other affiliates.

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Buyer's Guide
BMC TrueSight Server Automation
April 2024
Learn what your peers think about BMC TrueSight Server Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
SP
Solution Architech at a computer software company with 201-500 employees

I would rate the stability an eight out of ten. It has good stability. 

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AD
Senior Consultant at a tech vendor with 10,001+ employees

I rate Server Automation seven out of 10 for stability because it has some performance issues. 

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JB
Infrastructure Tools Architect at a pharma/biotech company with 10,001+ employees

The application itself has been very stable. In the beginning, the upgrade processes were very manual and prone to error. Over the past few years, they've made a lot of changes which have really streamlined that and helped it quite a bit.

Periodically they introduce some regression bugs around cleanup of the databases, which is always a concern, so we do heavy testing in Dev to make sure that hasn't happened. We've found some issues that fortunately didn't affect production but which could have.

But for the most part, the application itself is very stable. We restart the app when we patch our servers every couple of months and that's really about it. 

Agent-wise the Linux/Unix agents are extremely reliable. They're very stable. 

On the Windows side, it was not as good. It's gotten better. We probably still have six or seven percent of our agents with issues, about 400 or 500. It's all technically related. They create a service account and sometimes that service account password will become corrupt so the agent can't actually start. That's the biggest one that we run into. The rest of it is mostly self-inflicted. It requires admin access. I have processes for how the account is supposed to be created, and the agent installed, but people don't follow them. So we run into issues there. Also upgrades: This last one was very bad. About ten percent of my agents failed updates due to hung MSI processes. We had to manually log in and clean that up. Prior to that we actually had really good success, so I'm hoping this is just an outlier due to their rebranding stuff.

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PM
Technical Architect at a comms service provider with 10,001+ employees

It has been stable for us. It is not something which has caused us any issues. We will be doing an upgrade soon. That will be interesting, because that would probably be the first time we've actually done a major version uplift of the tool. It will be interesting to see how that pans out and see if it goes swimmingly, or will we have any issues with it? To date, we haven't had any problems, though.

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it_user790746 - PeerSpot reviewer
Infrastructure Operations Manager at Cognizant

In some versions, we do have stability, especially 8.5.

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JT
Security Architect at a outsourcing company with 10,001+ employees

The stability of this solution seems to be good. So far, the automation we do in the background has run on schedule, and the functionality is really good.

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YS
BMC discovery consultant at Radium Technologies Ltd

The product is stable. I rate its stability an eight out of ten.

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it_user374592 - PeerSpot reviewer
Senior Consultant at a tech services company with 5,001-10,000 employees

We have had no issues with stability.

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AC
IT Consultant at a government with 5,001-10,000 employees

This solution is stable.

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Buyer's Guide
BMC TrueSight Server Automation
April 2024
Learn what your peers think about BMC TrueSight Server Automation. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.