BMC TrueSight Server Automation Stability

Jeremy Bragg
Infrastructure Tools Architect at a pharma/biotech company with 10,001+ employees
The application itself has been very stable. In the beginning, the upgrade processes were very manual and prone to error. Over the past few years, they've made a lot of changes which have really streamlined that and helped it quite a bit. Periodically they introduce some regression bugs around cleanup of the databases, which is always a concern, so we do heavy testing in Dev to make sure that hasn't happened. We've found some issues that fortunately didn't affect production but which could have. But for the most part, the application itself is very stable. We restart the app when we patch our servers every couple of months and that's really about it. Agent-wise the Linux/Unix agents are extremely reliable. They're very stable. On the Windows side, it was not as good. It's gotten better. We probably still have six or seven percent of our agents with issues, about 400 or 500. It's all technically related. They create a service account and sometimes that service account password will become corrupt so the agent can't actually start. That's the biggest one that we run into. The rest of it is mostly self-inflicted. It requires admin access. I have processes for how the account is supposed to be created, and the agent installed, but people don't follow them. So we run into issues there. Also upgrades: This last one was very bad. About ten percent of my agents failed updates due to hung MSI processes. We had to manually log in and clean that up. Prior to that we actually had really good success, so I'm hoping this is just an outlier due to their rebranding stuff. View full review »
Technica2f69
Technical Architect at a comms service provider with 10,001+ employees
It has been stable for us. It is not something which has caused us any issues. We will be doing an upgrade soon. That will be interesting, because that would probably be the first time we've actually done a major version uplift of the tool. It will be interesting to see how that pans out and see if it goes swimmingly, or will we have any issues with it? To date, we haven't had any problems, though. View full review »
Security9512
Security Architect at a outsourcing company with 10,001+ employees
The stability of this solution seems to be good. So far, the automation we do in the background has run on schedule, and the functionality is really good. View full review »
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Advisor879d
Advisor at a government with 1,001-5,000 employees
This solution is stable. View full review »
Lavanya Bobba
Infrastructure Operations Manager at Cognizant
In some versions, we do have stability, especially 8.5. View full review »
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397,717 professionals have used our research since 2012.