We performed a comparison between BMC TrueSight Operations Management and DX Unified Infrastructure Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"I like the event management part."
"We can verify uptimes as another source of keeping devices in compliance."
"It works irrespective of the operating system we’re running."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product."
"We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
"One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"It is easy to implement."
"It delivers our customers many metrics, so they may make decisions"
"It is the foundation for our monitoring solution."
"Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports."
"The solution could improve its price."
"The solution is overly complex."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"More modules for less popular applications and better documentation."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The company has not kept pace with developments."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"It is a little complex to use versus other softwares."
"There should be wider coverage of storage infrastructure."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"How we can get more native information from CA's solutions."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"It needs a little bit more functionality in the Admin Console."
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BMC TrueSight Operations Management is ranked 9th in AIOps with 48 reviews while DX Unified Infrastructure Management doesn't meet the minimum requirements to be ranked in AIOps with 120 reviews. BMC TrueSight Operations Management is rated 8.2, while DX Unified Infrastructure Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas DX Unified Infrastructure Management is most compared with DX SaaS, SCOM, DX Spectrum, ManageEngine OpManager and SolarWinds Server and Application Monitor. See our BMC TrueSight Operations Management vs. DX Unified Infrastructure Management report.
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