We performed a comparison between Clarity SM and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is pretty straightforward."
"It's fairly easy to use, from a UI standpoint."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"The UI is very user-friendly."
"All the interactions and orchestrations of every problem, we can analyze what happens in the organization and which kind of incident we have."
"This product has so many adjustment possibilities for many different clients."
"The value for the clients is that you can save information in the application and get reports with that information."
"The in-service catalog is quite useful."
"Good stable and scalable solution."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"ServiceNow is easy to use and has a user-friendly interface."
"The subsequent chain of tasks, I believe, is valuable."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"The monitoring tool is in need of improvement."
"The interface for the users is a bit old-fashioned and not user-friendly."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"Ease of support and upgrades need much improvement."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"It's missing monitoring capabilities."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"Their cloud management is also not that great compared to other products."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"Licensing costs are very high."
"The scalability needs improvement."
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while ServiceNow is ranked 1st in Help Desk Software with 211 reviews. Clarity SM is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Clarity SM is most compared with JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX), IBM Maximo and ManageEngine ServiceDesk Plus, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Clarity SM vs. ServiceNow report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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