IBM FileNet vs. Oracle WebCenter

As of June 2019, IBM FileNet is ranked 2nd in Enterprise Content Management with 37 reviews vs Oracle WebCenter which is ranked 12th in Enterprise Content Management with 2 reviews. The top reviewer of IBM FileNet writes "Scales as needed and provides thorough security features for enterprise-class businesses". The top reviewer of Oracle WebCenter writes "The business user has the capability to update content, look, and feel. I would like to see better performance". IBM FileNet is most compared with SharePoint, OpenText ECM and Alfresco. Oracle WebCenter is most compared with SharePoint, Oracle Content and Experience Cloud and IBM FileNet. See our IBM FileNet vs. Oracle WebCenter report.
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IBM FileNet Logo
18,573 views|6,831 comparisons
Oracle WebCenter Logo
6,980 views|2,847 comparisons
Most Helpful Review
Find out what your peers are saying about IBM FileNet vs. Oracle WebCenter and other solutions. Updated: May 2019.
348,558 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process.We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper.We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone.There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement.The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions.The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings.The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA.The features that I have found most valuable include the Data Capture and Case Manager features.

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The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet.

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Cons
If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis.I would like to have more governance features with more supervisory layers.It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus.It is ability to display legacy content needs improvement.This solution could be improved with the ability to present the file system from FileNet.Simplifying both training and maintenance would be an improvement.The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep.I would like IBM to improve with each release, continue moving towards a continual, tighter integration, and build solutions that take advantage of all the different modules the platform has from one place.

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I would like them to add more Web 2.0 features.Its functions need more stability.

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Pricing and Cost Advice
The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year.1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform.​There are lots of components to the product. Make sure before you invest that you know which components you need.​​For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose.For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries.FileNet is not cheap, but you absolutely get what you pay for. ​The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet.It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions.

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The price needs to be lowered.

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report
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348,558 professionals have used our research since 2012.
Ranking
Views
18,573
Comparisons
6,831
Reviews
33
Average Words per Review
424
Avg. Rating
8.2
Views
6,980
Comparisons
2,847
Reviews
2
Average Words per Review
170
Avg. Rating
4.5
Top Comparisons
Compared 23% of the time.
Compared 16% of the time.
Compared 12% of the time.
Compared 22% of the time.
Compared 10% of the time.
Also Known As
WebCenter, FatWire
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Oracle
Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

Offer
Learn more about IBM FileNet
Learn more about Oracle WebCenter
Sample Customers
Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions. Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
Find out what your peers are saying about IBM FileNet vs. Oracle WebCenter and other solutions. Updated: May 2019.
348,558 professionals have used our research since 2012.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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