We performed a comparison between IBM BPM and Pega BPM based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison Results: Pega BPM finishes slightly ahead of IBM BPM. Pega BPM is low-code and very user-friendly. It provides next-generation processes that will convert problem statements into different diagrams and then implement the process, saving time and keeping organizations running efficiently. IBM BPM has a big learning curve and lacks many basic features that other BPM solutions provide.
"Its Analytics is the most valuable feature."
"There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really fantastic, because that enables you to create scenarios, create simulations, before actually going out and putting it into the tool itself"
"IBM BPM's best features include document sharing, management document creation, widget and barcode creation, and integration."
"Setting it up is fairly easy. If somebody has knowledge of the system, he or she will be able to do it fairly quickly."
"The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."
"The solution has helped us automate business processes."
"We made the transformation to agile. Altogether with BPM, it is the total package."
"This product does the job in terms of executing the workflow."
"It's a good tool for workflow automation."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"I believe that if the license were cheaper, it would have a greater impact."
"IBM BPM's price could be improved."
"Except for the Lucene the index - we had a couple of issues in the Process Portal where the Lucene index went out of sync, and we had to work at least 15 - 20 hours to have it back in sync with the database."
"Performance in the development environment space. I know that they have been taking it off the desktop version and putting on the web, and it is not 100% yet."
"IBM BPM can improve the dashboards and reports. It only has two dashboards, and reporting is very difficult to build."
"They should incorporate an API gateway functionality within it to simplify integrations."
"When you have to integrate files for enterprise applications."
"I would like IBM to consider including AI-enabled process mining, robotic process automation, and very good OCR capabilities from the computer vision side."
"The solution could be more scalable."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"Its implementation in the public sector was a bit complex."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"It needs more integration with other platforms."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"There is a scarcity of resources who have worked with this solution before."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. IBM BPM is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". IBM BPM is most compared with Camunda, Appian, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and OutSystems. See our IBM BPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.